Need a refund or replacement? The best way to make a customer complaint
Consumer experts say you shouldn't be left paying for poor service or bad products, and you may have more power than you think to get your money back.
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Consumer experts say you shouldn't be left paying for poor service or bad products, and you may have more power than you think to get your money back.
If you're looking for work — or just a side-hustle to make some extra cash — think twice before replying to that job posting. Consumer advocates weigh in on what red flags to keep an eye out for.
Around 7,450 Zipadee Kids convertible house bed frames and Montessori floor beds were recalled for a "serious entrapment hazard," according to the Consumer Product Safety Commission.
Most people groan about filing their taxes but, for a con artist, it can be a chance to steal your return.
There's a new warning about health and beauty products that offer so-called risk-free trial samples.
Scam artists go to great lengths to fool people, posing as everything from government officials to your cell phone provider. They're also using social media to act like old friends.
A new report from the Better Business Bureau finds the riskiest scams are often very low-tech.
The Better Business Bureau has created an interactive map to help consumers learn about scams, and report them.
What types of companies aggravate you the most? The Better Business Bureau is out with its list of industries that get the most customer complaints. 3 On Your Side Consumer Reporter Jim Donovan has the details.
Panic is a scammer's best friend, says Mary Bach, chair of AARP Pennsylvania's Consumer Issues Task Force.
You've probably seen or heard the advertisements for Virtua's "quad sparing" knee replacement surgery on TV, radio, or online. "He's off his walker," explains an actress portraying his wife.
3 On Your Side Consumer Reporter Jim Donovan shows you how to avoid becoming a victim of click-jacking.
Apparently, the organization has been receiving complaints about various "fun runs" that have been canceled with short notice.
As a teenager, McConaughey had used mink oil, marketed to him as a cure for acne but it actually made his complexion worse, so he sued. And lost.
As 3 On Your Side Consumer Reporter Jim Donovan finds, hopeful parents are turning to the internet to fund adoptions and fertility treatments.
As 3 On Your Side consumer reporter Jim Donovan explains, "pre-paid" is now the payment method of choice for some scammers.
It's one of the best-selling cars in the United States, but some drivers say it took them where they didn't want to go! Tonight 3 On Your Side Consumer Reporter Jim Donovan tells us about what some are calling "Wandering Sonata Syndrome."
If your company has been harmed by what you believe to be a false claim what are your legal rights?
Before donating to a charity, 3 On Your Side Consumer Reporter Jim Donovan offers some helpful advice and warns us about charity scams that have a tech twist.
Online shopping can be a great way to snag a great deal, but not all internet merchants are created equal. 3 On Your Side Consumer Reporter Jim Donovan has advice on how to spot counterfeit items.
As the school year comes to a close, many families may be planning a move to a new home. Here is some advice to keep your move hassle free.
It is easier than ever today to open up a moving company with the help of websites like Craigslist.
Have you considered going green and adding solar panels to your home? They're supposed to help you save money on your energy bills while helping the environment. Well 3 On Your Side's Jim Donovan has a warning about solar scams that you need to hear before you make the switch to solar energy.
The U.S. and Israel are attacking Iran, which is responding with attacks on U.S. bases in the region, as President Trump confirms "major combat operations."
Temps in the mid-upper 50s with tons of sunshine on Saturday with a very nice spring feel to it.
Quakertown Police Chief Scott McElree has been placed on leave as an investigation continues into a violent confrontation that followed a student anti-ICE walkout.
Ewing Township police are looking for three women who allegedly vandalized a Wendy's resturant and tried to assault its employees.
A 30-year-old woman is in custody in connection with a shooting that left her roommate dead in South Philadelphia, police say.
The U.S. and Israel are attacking Iran, which is responding with attacks on U.S. bases in the region, as President Trump confirms "major combat operations."
Temps in the mid-upper 50s with tons of sunshine on Saturday with a very nice spring feel to it.
Quakertown Police Chief Scott McElree has been placed on leave as an investigation continues into a violent confrontation that followed a student anti-ICE walkout.
Ewing Township police are looking for three women who allegedly vandalized a Wendy's resturant and tried to assault its employees.
A 30-year-old woman is in custody in connection with a shooting that left her roommate dead in South Philadelphia, police say.
Quakertown Police Chief Scott McElree has been placed on leave as an investigation continues into a violent confrontation that followed a student anti-ICE walkout.
A 30-year-old woman is in custody in connection with a shooting that left her roommate dead in South Philadelphia, police say.
One Montgomery County woman spoke with CBS News Philadelphia to detail how she found treatment that saved her life.
It's a huge update, years in the making, for anyone who parks a car in the city of Philadelphia. The city could soon be overhauling its courtesy tow system after settling a lawsuit.
Rep. Brendan Boyle's bill would force the government to restore slavery exhibits at the President's House in Philadelphia.
Ewing Township police are looking for three women who allegedly vandalized a Wendy's resturant and tried to assault its employees.
Madison St. Rose is making a name for herself with the Princeton Tigers women's basketball team after overcoming a major health scare.
A fire at the EMR Metal Recycling facility in Camden was quickly contained Thursday night, one month after the company was sued over a series of fires.
A woman convicted of stowing away on a flight out of JFK Airport in 2024 has allegedly done it again, this time at Newark Airport, sources say.
More than a month after a fire ripped through a high-rise building in Atlantic City, one woman is forced to start all over.
After a nor'easter dumped snow on the Philadelphia area, some schools have announced closings and virtual learning days for Tuesday, Feb. 4.
A major winter storm blanketed southeastern Pennsylvania, New Jersey and Delaware with snow Sunday night and Monday.
A nor'easter taking aim at Pennsylvania, New Jersey, and Delaware has prompted schools to announce closings and virtual learning days for Monday, Feb. 23.
Wawa says these four bottled milk products could present a choking hazard and are being recalled as a precaution.
The long-ago first husband of first lady Jill Biden pleaded not guilty to charges that he killed his current wife in Delaware.
One Montgomery County woman spoke with CBS News Philadelphia to detail how she found treatment that saved her life.
A Philadelphia-area woman is among a growing number of younger women with cardiovascular disease. This device saved her life.
Camden County health officials said a New Jersey resident was placed in isolation after testing positive for active tuberculosis earlier this month.
One year after receiving CRISPR gene editing therapy at CHOP, a Delaware County baby is thriving, and doctors want to expand treatment to others.
The NICU team at Virtua Voorhees Hospital in New Jersey celebrated Baby Myla as she headed home Tuesday.
The Franklin Mall in Northeast Philadelphia is set to reopen Friday after being because of a fire, a spokesperson said.
The Franklin Mall in Northeast Philadelphia is closed until further notice following a fire, a mall security official said.
Move over, Wawa, "there's a new player in town." Customers shed light on Pennsylvania's heated rivalry as Sheetz opened its first store in Montgomery County.
Former Sheetz president and CEO Steve Sheetz has died at age 77, the Altoona-based company announced on Monday.
The post-Christmas return rush was underway at shops and malls across the Philadelphia area.
The same technology the PPA started using last year to ticket illegally parked drivers from cameras on SEPTA buses will soon be used on trolleys.
A stretch of Route 202, also known as DeKalb Pike, will be closed until late fall as work to prevent sinkholes gets underway.
A major winter storm blanketed southeastern Pennsylvania, New Jersey and Delaware with snow Sunday night and Monday.
Martin Luther King Jr. Drive in Philadelphia has reopened following emergency repairs, according to the city.
A stretch of Spruce Street in Philadelphia's University City section is closed until further notice because of a water main break.
Madison St. Rose is making a name for herself with the Princeton Tigers women's basketball team after overcoming a major health scare.
The Philadelphia Flyers rallied to beat the New York Rangers 3-2 on Thursday night.
Tyrese Maxey broke Allen Iverson's 76ers franchise record for 3-pointers, finishing with five 3s and 28 points in Philadelphia's 124-117 victory over the Miami Heat.
Tyrese Maxey passed NBA Hall of Famer Allen Iverson Thursday night to become the Philadelphia 76ers' all-time leader in made 3-pointers.
For Jane and Guy Gaudreau, the 2026 Winter Olympics are a golden moment the two will never forget after the U.S. men's hockey team honored their sons after winning the gold medal.
Streaming giant Netflix declined to match Paramount Skydance's $31 per share offer for Warner Bros. Discovery.
The Rock & Roll Hall of Fame has announced its 2026 list of nominees, including Phil Collins, Mariah Carey, Wu-Tang Clan and more.
Barry Manilow announced Friday he needs to reschedule several more concerts as he continues to recover following surgery after he was diagnosed with lung cancer.
"Jersey Shore" star Nicole "Snooki" Polizzi said in a TikTok video that her results at a post-op appointment for a cone biopsy showed stage 1 cervical cancer.
In April 2025, Eric Dane announced he had been diagnosed with amyotrophic lateral sclerosis, or ALS.
Ukee Washington reports.
Natasha Brown reports.
Natasha Brown reports.
Natasha Brown reports.
Ukee Washington reports.
Middle school students in Philadelphia got the opportunity to do hands-on learning during the school district's five-day career and technical camp.
With her Girl Talk mentoring program, one Philadelphia teen turned her camp days into a safe space to discuss social issues young girls face every day.
Recent high school graduate Sylvain Farrell says his temporary position at a local clinic is the pathway to a full-time career.
A Philadelphia student won an award from NFL Films for his documentary on bringing back sports teams at his Kensington school.
A group of East Norriton eighth graders took what started as an Earth Day project and made a whole initiative.
A woman is in custody in connection with a shooting that left another woman dead in South Philadelphia, police say.
Saturday is your day to get outside!! Temps in the mid-upper 50s with tons of sunshine will have a very nice spring feel to it, especially in the afternoon. Bille Kelly reports.
Three dozen swords and 50 arrowheads dating back nearly 4,000 years to the Bronze Age were seized in Philadelphia by the U.S. Customs and Border Protection earlier this month. Ross DiMattei reports.
Quakertown Police Chief Scott McElree has been placed on leave as an investigation continues into a violent confrontation that followed a student anti-ICE walkout. Kerri Corrado reports.
Walking past piles of snow, many people left their heavy winter coats at home Friday and ventured out for a stroll on Kings Highway in Haddonfield to soak up the sun and enjoy warmer weather. Ryan Hughes reports.