MSU business expert on Southwest: 'apologize, apologize, apologize'

Name: MSU business expert on Southwest: 'apologize, apologize, apologize'
Uploaded: 2022-12-27T22:17:00-0700
Duration: 2 min 29 s
Description: MSU business professor Darrin Duber-Smith said this debacle will cost Southwest and it needs to do damage control, by being honest with the public about what happened and compensating travelers.

MSU business professor Darrin Duber-Smith said this debacle will cost Southwest and it needs to do damage control, by being honest with the public about what happened and compensating travelers.