Southwest's new boarding process off to bumpy start
Some travelers are finding they don't have storage above their seats when they get on the plane because early boarders are taking up the overhead bins.
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Some travelers are finding they don't have storage above their seats when they get on the plane because early boarders are taking up the overhead bins.
Under a 2023 settlement reached by the Biden administration, Southwest agreed to a $140 million civil penalty after the company canceled thousands of flights during a winter storm in 2022.
Southwest Airlines will soon require travelers who don't fit within the armrests of their seat to pay for an extra one in advance, part of a string of recent changes the carrier is making.
Southwest is providing details about its new assigned seating and boarding policy. Here's what to know.
Southwest Airlines, which previously had a free checked bag policy, says it will start charging $35 for each first checked bag.
Passengers flying Southwest, which has abandoned open seating, will soon have several fare options when booking a flight. Here's what to know.
Southwest Airlines is ending its free checked bags policy for many passengers. Some experts think customer loyalty could suffer.
Southwest Airlines flight attendants will begin preparing the cabin for landing at a higher altitude to reduce the risk of turbulence injuries.
Bigger bins and premium-priced seating with added legroom are just some of the changes the carrier is betting will win over customers.
Passengers complain that carriers often increase the points needed to get a free flight or limit the number of seats that can be earned.
The Dallas-based airline is putting an end to its open seating policy, will begin offering premium seating and is introducing redeye flight options.
Airline officials say they are aware of a series of incidents where cans have ruptured, resulting in an onboard mess and reports of about 20 injuries to employees so far this summer.
The Federal Aviation Administration is investigating a Southwest Airlines passenger flight that plunged within several hundred feet of the ocean off Hawaii in April.
The discount carrier, which has long withheld its fares from travel sites, said it wants to extend the reach of Southwest.com.
Turbulence, which causes planes to suddenly jolt while in flight, is considered a fairly normal occurrence.
The $140 million agreement includes a $35 million fine, stemming from the nightmare last holiday season when Southwest canceled thousands of flights and stranded more than 2 million travelers.
Mary MacCarthy said she was questioned by police about human trafficking while traveling with her biracial daughter after a Southwest Airlines employee reported them as suspicious.
A lack of "operational resilience" led carrier to cancel 16,000 flights, carrier's chief operating officer said.
The proposed legislation also includes a limit on fees for baggage and seating.
The company has completed 95% of reimbursements, its CEO said Thursday.
Losses from refunds and cancellations exceed net profit Southwest made in first nine months of year.
Southwest's initial offer of vouchers for canceled flights violated its contract of carriage, passenger alleges.
A pilot with the carrier alleges she was retaliated against after accusing a coworker of sexual misconduct.
Many people traveling through Denver International Airport Monday struggled to get to their destinations after a long and frustrating weekend of flight cancellations and delays.
Most foot traffic at Denver International Airport Sunday morning was moving smoothly.
Those who spoke to CBS Colorado agreed that the regime oppressed the people, but are concerned about what military action means for the Middle East moving forward.
A Colorado family is calling for change and sharing their struggle after a clinical trial their son relied on suddenly ended.
Members of the Denver community are working to help Transportation Security Administration employees who have been impacted by the ongoing government shutdown and will be working without pay until the shutdown is resolved.
A man has been accused of a hit-and-run in Lakewood involving two U.S. Immigration and Customs Enforcement vehicles.
Authorities say a wildfire that broke out in southwest Boulder on Saturday afternoon is now 100% contained.
Those who spoke to CBS Colorado agreed that the regime oppressed the people, but are concerned about what military action means for the Middle East moving forward.
A Colorado family is calling for change and sharing their struggle after a clinical trial their son relied on suddenly ended.
Members of the Denver community are working to help Transportation Security Administration employees who have been impacted by the ongoing government shutdown and will be working without pay until the shutdown is resolved.
A man has been accused of a hit-and-run in Lakewood involving two U.S. Immigration and Customs Enforcement vehicles.
Authorities say a wildfire that broke out in southwest Boulder on Saturday afternoon is now 100% contained.
Members of the Iranian community in Colorado are making their voices heard after the United States and Israel launched a military operation in Iran on Saturday. Those who spoke to CBS Colorado agreed that the regime oppressed the people, but are concerned about what military action means for the Middle East moving forward.
Tori Mason hosts CBS Colorado's Elevating Black Voices special.
Watch meteorologist Callie Zanandrie's forecast.
This week marks Rare Disease Week, a time when families across the country are sharing their struggles with access to treatments and clinical trials, and their hopes for change, with lawmakers and federal health officials. A Colorado family is now adding its voice to the chorus after a clinical trial their son relied on suddenly ended.
Colorado lawmakers have been expressing both support and concerns over a major military operation that the United States and Israel launched against Iran early Saturday.
Connor Hellebuyck stopped 41 of Team Canada's 42 shots in the Olympic gold medal match.
The U.S. men's hockey team visited the White House on Tuesday ahead of their upcoming appearance at Tuesday night's State of the Union address by President Trump. One player that won't be there is Brock Nelson.
The U.S. men's hockey team also visited the White House on Tuesday following their gold medal win at the Winter Olympics.
The Penguins have traded defenseman Brett Kulak to the Colorado Avalanche for defenseman Samuel Girard and a second-round pick in the 2028 draft.
The U.S. women's ice hockey team said Monday they will not be attending President Trump's State of the Union address, citing scheduling conflicts.
President Trump posted on social media that Iranian Supreme Leader Ayatollah Ali Khamenei had been killed after a massive U.S. and Israeli military operation Saturday.
USALESS.COM is recalling its Rhino Choco VIP 10X product due to the undeclared presence of Tadalafil, which is the active ingredient in Cialis.
Americans weighed in on how long a conflict with Iran might last and what Congress should do.
President Trump says his objective in attacking Iran "is to defend the American people by eliminating imminent threats" from the regime in Tehran. Read his full statement and watch the video here.
Renee Good's family said they spent agonizing "hours in limbo," unsure of the details surrounding her fatal shooting by a U.S. Immigration and Customs Enforcement officer in Minneapolis last month.
President Trump posted on social media that Iranian Supreme Leader Ayatollah Ali Khamenei had been killed after a massive U.S. and Israeli military operation Saturday.
Americans weighed in on how long a conflict with Iran might last and what Congress should do.
President Trump says his objective in attacking Iran "is to defend the American people by eliminating imminent threats" from the regime in Tehran. Read his full statement and watch the video here.
Defense Secretary Pete Hegseth announced Friday that the Pentagon would be canceling troops' attendance at some of the nation's top universities.
President Trump said he will give federal agencies six months to phase out their use of Anthropic's AI products.
USALESS.COM is recalling its Rhino Choco VIP 10X product due to the undeclared presence of Tadalafil, which is the active ingredient in Cialis.
The Colorado Department of Public Health and Environment says a Broomfield child with a confirmed case of measles recently visited multiple locations across the metro area while they were contagious.
In a few days federal funding will be ending for pediatric brain tumor research, and doctors and families are wrapping up clinical trials and trying to transition the lifesaving work elsewhere.
The Colorado Department of Public Health and Environment has issued a warning about a possible measles exposure at Denver International Airport and a church in Littleton last weekend.
Starting in 2027, the Danish pharma firm will sell its weight-loss and diabetes drugs for $675 per month.
As Parker continues to grow, its downtown Mainstreet is entering a heyday, according to business owners.
Stocks fell Friday after a report showed higher-than-expected inflation and as Wall Street continues to fret over AI-related disruption.
"What did we do wrong?" asks a leader representing Colorado TSA workers as she sees little urgency to find a solution.
Refund amounts for State Farm customers will vary based on their place of residence and insurance premiums.
President Trump's media company, which is merging with a fusion energy player, is exploring whether to spin off Trump Social as a publicly traded concern.
A Colorado family is calling for change and sharing their struggle after a clinical trial their son relied on suddenly ended.
The case of a police officer who allegedly fled after off-duty road rage incident that ended in crash on I-25 is highlighting the hiring pressures small departments in Colorado face.
A popular youth hockey coach in southern Colorado has been arrested for investigation of felony child abuse after colliding on the ice with one of his players in a case that one of the coach's supporters called a "terrifying precedent for youth sports across the country."
A Denver judge this week ordered an area pastor, Tilo Lopez, to pay a family $311,000 in restitution after Lopez was criminally prosecuted in connection with a construction project he said he would do for the family.
The filing comes months after a judge ordered the company to pay more than $116 million for its role in the 2021 death of 6-year-old Wongel Estifanos.