American Airlines Institutes Policy Directing Agents Not To Rebook Passengers On Competing Airlines
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PHILADELPHIA (CBS) – American Airlines has instituted a new policy directing their agents not to rebook economy passengers on competing airlines with no stated limit on how long they must wait for a seat on another American flight.
Managers can make exceptions in a few cases, such as people flying to a wedding or funeral and those who would be stranded overnight with no hotel room.
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