Systems Issue Prevents Some Chase Cardholders From Getting Lollapalooza Tickets
(CBS) -- Lollapalooza tickets went on sale Tuesday morning and 3-day passes sold out in just 45 minutes, but not without a hitch.
Chase Bank had system issues that stopped some purchases. Upset fans who were denied tickets took to Twitter.
thanks @Chase for making me miss out on a 3 day @lollapalooza pass and mistaking it for fraud #rude
— kaley (@ka1ey_) March 24, 2015
. @Chase get your fraud algorithms on track. You all almost made me lose my #Lollapalooza tickets by incorrectly classifying my purchase!
— Jill S. Budden (@JillBudden) March 24, 2015
Chase's customer service Twitter responded to many of the angry tweets.
@JillBudden It saddens me to hear you had a bad experience. For assistance please follow/DM your name, zip & more details. ^WP
— Chase Support (@ChaseSupport) March 24, 2015
Alice Reynolds told CBS 2's Brad Edwards she switched to a third Chase card and was still denied. Chase offered her $25, which she says is, "insulting."
Governors State Professor and fraud expert William Kresse says, "stolen credit cards are often to buy concert tickets and sporting event tickets because there such a strong secondary market."
Prof. Kresse says this can serve as a lesson, before travelling or making a large purchase, now-a-days you may want to call your credit card company ahead so this doesn't happen.
Chase spokeswoman released a statement saying, "Due to a systems issue, some customers were unable to purchase Lollapalooza concert tickets today. We have since fixed the issue and apologize for the inconvenience. Customers should contact us if they have questions or concerns."
Lollapalooza will begin selling one-day passes Wednesday morning at 10 a.m.