Southwest Airlines faces "operational emergency" with spike in out-of-service jets
Southwest Airlines faces what its own managers call an operational state of "emergency" due to an unusually high number of Southwest Boeing 737s being taken out of service for maintenance. In a memo obtained by CBS News, the airline called for all hands on deck. The spike in out-of-service planes follows our CBS News investigation into mechanics' complaints of undue pressure to put aircraft back in service faster. Kris Van Cleave reports.