United CEO Faces Questions As Congress Examines Air Travel
United Airlines CEO Oscar Munoz will be the star witness as Congress examines customer service by U.S. airlines and how air travel can be improved.
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United Airlines CEO Oscar Munoz will be the star witness as Congress examines customer service by U.S. airlines and how air travel can be improved.
United Airlines moved to staunch criticism — and any customer defections — by reaching a settlement Thursday with a passenger dragged off one of its planes two weeks ago and issuing new policies designed to prevent similar customer-service failures.
A Kentucky doctor who was dragged off a United flight after he refused to give up his seat to crew members has reached a settlement with the airline for undisclosed amount.
Southwest Airlines said that it plans to stop overbooking flights, an industry practice implicated in an ugly incident on a United Airlines flight that damaged that carrier's reputation with the flying public.
In a report issued about the dragging of a passenger on an overcrowded United Airlines flight, the company spelled out how it selects passengers for involuntary bumping.
United Airlines says it will raise the limit — to $10,000 — on payments to customers who give up seats on oversold flights and will increase training for employees as it deals with fallout from the video of a passenger being violently dragged from his seat.
It just keeps getting worse for United Airlines.
The woman seen sobbing in a viral video after an American Airlines flight attendant took away her stroller now has a lawyer — the same attorney representing a man dragged off a United Express flight earlier this month.
United Airlines executives said that it is too soon to know if last week's dragging of a man off of a plane is hurting ticket sales. The CEO added that no one will be fired over the incident.
The cost of fuel, labor and maintenance all rose sharply in the first quarter, helping push United's profit down to $96 million, despite higher revenue.
A couple flying to Costa Rica for their wedding were kicked off their United Airlines flight in Texas for not following crew instructions. This, in the wake of United forcibly removing of a doctor from a plane in Chicago last week.
United Airlines is changing a company policy and will no longer allow crew members to displace customers already onboard an airplane.
Delta is letting employees offer customers nearly $10,000 in compensation to give up seats on overbooked flights, hoping to avoid an uproar like the one that erupted at United after a passenger was dragged off a jet.
A lawyer for a man dragged off a United Express flight says he suffered a concussion and broken nose and lost two front teeth.
Federal rules allow airlines to sell more tickets than they have seats, and airlines do it routinely because they assume some passengers won't show up.
The airline industry is beginning to speak up against any effort to bar them from overselling flights.
United Airlines CEO Oscar Munoz says he felt "ashamed" watching video of a passenger being dragged off a United Express flight and has promised to review the airline's passenger removal policy.
In his most contrite apology yet, Oscar Munoz said Tuesday that no one should be mistreated that way. He described the removal by airport police as "truly horrific."
United CEO apologizes for treatment of passenger dragged off plane, saying "No one should ever be mistreated this way."
The CEO of United Airlines' parent company is supporting the way his employees handled an incident with a passenger who did not want to go after being asked to leave a plane on Sunday night at Chicago's O'Hare Airport.
Video of police officers dragging a passenger from an overbooked United Airlines flight sparked an uproar Monday on social media, and a spokesman for the airline insisted that employees had no choice but to contact authorities to remove the man.
A man traveling on United Airlines flight 3411 from Chicago to Louisville was removed by force when the flight was oversold Sunday night.
Two teenage girls were barred by a gate agent from boarding a United Airlines flight from Denver to Minneapolis on Sunday because they were wearing leggings, according to a spokesman for the airline.
United Airlines is looking into a bizarre incident that happened in Austin that ended with the airline having to remove a pilot from her flight.
United Airlines says all of its domestic flights are grounded on Sunday because of a computer problem.
Savannah Guthrie released a new video on Saturday, saying her family is willing to pay for the safe return of their mother.
Chief Rodney Harrison says officers found the suspect under a bridge after a short pursuit. A negotiation team spent hours de‑escalating the standoff.
Brad Arnold, the founder and lead singer of the 3 Doors Down has died following "his courageous battle with cancer," the rock band announced Saturday on social media.
Bad Bunny is set to take the stage at halftime for the 2026 Super Bowl. Here's who else is performing at Super Bowl 60.
Lead singer and frontman Dee Snider said he suffers from degenerative arthritis and has had several surgeries over the years.
Savannah Guthrie released a new video on Saturday, saying her family is willing to pay for the safe return of their mother.
Chief Rodney Harrison says officers found the suspect under a bridge after a short pursuit. A negotiation team spent hours de‑escalating the standoff.
Brad Arnold, the founder and lead singer of the 3 Doors Down has died following "his courageous battle with cancer," the rock band announced Saturday on social media.
Bad Bunny is set to take the stage at halftime for the 2026 Super Bowl. Here's who else is performing at Super Bowl 60.
Lead singer and frontman Dee Snider said he suffers from degenerative arthritis and has had several surgeries over the years.
As Texas, in recent years, has experienced an increase in its infant mortality rate, it has seen a growing interest in bereavement care for families.
The CEO a Dallas nonprofit resigned after a CBS News Texas I-Team investigation that revealed the organization had failed to follow through on its core promises.
Seven years after a deadly school bus-train crash in Athens, the same crossing still lacks gates or lights—despite repeated promises to fix it.
A CBS News Texas investigation found those daily meals no longer being delivered to schools, despite the nonprofit's claims to the contrary.
It once fed thousands of kids. So, how did a Dallas non-profit's core mission fall apart? CBS News Texas investigates.
President Trump late Friday addressed a video posted to his social media account that included a racist depiction of Barack and Michelle Obama as apes, telling reporters he didn't see the part that showed the former president and first lady.
Though the commerce secretary has called his interactions with Epstein as "limited," the two were in business together four years after Epstein's 2008 guilty plea.
Democrat state senator elect Taylor Rehmet sits down with Jack Fink in the CBS News Texas studio to discuss his win over Republican Leigh Wambsganss. "I got a lot of work to do," Rehmet said.
Dallas pollster and Principal of Hunt Research, Ross Hunt discusses the upset win by Democrat Taylor Rehmet over Republican Leigh Wambsganss.
Texas Agriculture Commissioner Sid Miller (R) discusses his re-election campaign and reacts to Gov. Abbott's decision to endorse his challenger.
A lawsuit filed late last month took Chicago-based McDonald's to task over the McRib sandwich, calling its name a form of false advertising.
While retailers like Amazon, Macy's and Target are extending their return window for gifts bought during the holidays, some stores are adding fees to return purchases.
Less than two days after Delta Air Lines offered $30,000 to each passenger on board the flight that crashed and flipped in Toronto on Monday afternoon, the company is facing its first two lawsuits in the incident — and they likely won't be the last.
Texas Agricultural Commissioner Sid Miller is calling for a statewide ban on non-water additives, such as fluoride, in the public water system.
Last year, over 16 million vehicles drove on North Texas toll roads without paying, accumulating more than $69 million in unpaid tolls.
U.S. life expectancy rose to 79 years in 2024 - the highest mark in American history. But the U.S. still ranks below dozens of other countries.
Weather-related closures left Carter BloodCare 4,000 units of blood and blood components short of what it needs.
The state of Texas is investing $50 million in research on psychedelic therapies.
Walk with a Doc invites community members to join low-pressure group walks led by physicians.
The largest nurses strike ever in New York City is underway as thousands of NYSNA members walk off their jobs at major hospitals.
An Amazon Prime delivery in Richardson this week left more behind than intended.
Prominent political and business leaders are named in the documents released by the Justice Department in connection with its investigations into Jeffrey Epstein.
A Dallas coffee chain says it's caught in a political firestorm after a walkout over an ICE discount.
During the World Cup, soccer fans will be able to get a taste of what North Texas' new professional soccer team, Atletico Dallas, has to offer.
Salad and Go, a drive-thru salad chain, said on Wednesday that it will close all remaining Texas and Oklahoma stores.
Bad Bunny is set to take the stage at halftime for the 2026 Super Bowl. Here's who else is performing at Super Bowl 60.
The U.S. women's hockey team eased to a 5-0 win over Finland on Saturday afternoon.
With Bad Bunny headlining a historic Super Bowl halftime show, we highlight some of his most impactful lyrics in Spanish and English.
While the U.S. is on top of the overall Olympic medal count, it is not the country that dominates winter sports like the 2026 Milano Cortina Games in Italy.
More than 35 local, state and federal agencies have been working for the last 18 months to prepare for Super Bowl LX in Santa Clara, California.
Brad Arnold, the founder and lead singer of the 3 Doors Down has died following "his courageous battle with cancer," the rock band announced Saturday on social media.
Bad Bunny is set to take the stage at halftime for the 2026 Super Bowl. Here's who else is performing at Super Bowl 60.
Lead singer and frontman Dee Snider said he suffers from degenerative arthritis and has had several surgeries over the years.
With Bad Bunny headlining a historic Super Bowl halftime show, we highlight some of his most impactful lyrics in Spanish and English.
Spanish figure skater Tomas-Llorenc Guarino Sabate secured the rights to perform his Minions-themed program at the Milan Cortina Games hours before he was set to skate.
The Red Bull Flugtag Airshow returned to Las Colinas on Saturday after a 12-year hiatus. Teams are tasked with constructing a flying machine and putting it to the test. It's estimated that around 25,000 people attended the event.
A suspect was taken into custody after an attack on Pearl Street Mall in Boulder on June 1 in which there were 15 people and a dog who were victims. The suspect threw Molotov cocktails that burned some of the victims, who were part of a march for Israeli hostages.
The Neonatal Intensive Care Unit babies at Texas Health locations across North Texas celebrated Valentine's Day.
As Anthony Davis prepared for his debut game at the AAC, Dallas Mavericks fans took to the arena to protest the controversial trade.
A look back at the esteemed personalities who've left us this year, who'd touched us with their innovation, creativity and humanity.
