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Southwest's CEO Bob Jordan and Executive Vice President and Chief Commercial Officer Andrew Watterson were not on a Zoom call Thursday between the airline and multiple members of Congress from Texas.
Embattled carrier canceled less than 50 flights Friday, but faces challenge regaining customers' trust.
Over the past several days, the airline cut two-thirds of its flights as it looked to get its crews back in place after they blamed the winter storm as it blanketed many cities they fly to.
Travellers are rearing to go as problems at the airline finally start to recede.
The airline announced business would return to normal Friday.
Southwest Airlines' scheduling software caused a "snowball effect" after initial weather-related disruptions, a pilot said.
The employees are the latest group to call the situation a "total system meltdown" as they face difficulties along with passengers.
There is no doubt that fans are excited to see the game in person; However, the Southwest Airlines cancellations are putting a snag in some plans.
Airline employees used to solving problems for travelers, found themselves without any solutions during the operations meltdown, and in a survival situation of their own.
The carrier faces frustration from passengers and scrutiny from federal officials over its handling of its schedule in the aftermath of the massive storm that wrecked holiday travel plans across the U.S.
Inside Dallas Love Field, where more than 95% of the flights coming in and out are from Southwest, passengers are stressed out.
Megan and Greg Wilkerson, who live in the San Francisco Bay area, were determined to spend Christmas with their family in Frisco.
Bad weather. Computer glitches. Staffing shortages. Oversold flights. Inflation. Holiday crunches. It has been a tough slog for many air travelers for much of 2022.
Travelers at Dallas Love Field Airport say they were told they won't be able to catch another Southwest flight until Saturday.
The cancellations and chaos have also attracted the attention of the U.S. Department of Transportation, which says it is now investigating "whether cancellations were controllable and if Southwest is complying with its customer service plan." No word yet when Southwest's operations will catch up. The airline said Monday evening in a press conference that customers would not be allowed to rebook before Dec. 31, 2022. Read more: https://www.cbsnews.com/dfw/news/travelers-beyond-frustrated-by-southwest-airlines-cancellations/
Just before 6:30pm Monday, Flightaware showed Southwest cancelled 2,826 flights, or 69% of its schedule nationwide, and delayed 714 other flights.
The airline has cancelled over 2,000 today - more than any other airline in the world.
North Texas travellers are disappointed, frustrated, and angry due to long lines, cancelled flights, and other disruptions caused by the winter storm.
Thousands of North Texans are planning to hit the road this weekend to visit friends and family for Christmas, but the cold weather is causing car problems.
Thousands of North Texans are planning to hit the road this weekend to visit friends and family for Christmas, but the cold weather is causing car problems.
Thousands of travelers were stranded at airports or stuck on hold trying to rebook flights this week as a massive storm snarled travel in the U.S. and Canada.
Airlines say to check the status of your flight before coming to the airport.
DFW is faring better than most airports; just 2% of flights today were canceled.
The weather here isn't expected to be a problem, but snow across the country is causing trouble.
"The idea being passed around that you can't drink in Qatar is wrong. There are places," one American fan said.
Georgia's top health official dismissed all members of a state committee that investigates pregnancy-related maternal deaths after the leak, presumably by a committee member, of information about two such deaths.
Leilani Simon was spared the maximum punishment of life without a chance of parole.
Have you ever wondered what it's like to come face-to-face with scorching flames—or, rescue someone trapped in mangled metal?
Dispatchers got the call around 1:45 p.m. from a sanitation crew working their route in the 1300 block of St. Andrews Drive.
African Americans make up about 14% of the population, but they represent just 5.2% of doctors nationwide.
Georgia's top health official dismissed all members of a state committee that investigates pregnancy-related maternal deaths after the leak, presumably by a committee member, of information about two such deaths.
Leilani Simon was spared the maximum punishment of life without a chance of parole.
Dallas voters passed Proposition R, which decriminalizes possession of less than four ounces of marijuana.
Each stolen banner features images of pom and cheer team members against a white background and the SMU x ACC logo.
Have you ever wondered what it's like to come face-to-face with scorching flames—or, rescue someone trapped in mangled metal?
A study found that Elon Musk is the most common celebrity used in deepfake scams.
A North Texas couple vetted and hired a local company for their move to Oregon, not knowing someone else would be taking their things.
Big solar companies oftentimes outsource on-the-ground sales efforts to third-party companies.
A Collin County man is facing an extremely rare traffic citation after an encounter that was caught on video.
The CBS Data Team learned there are about 5600 mail thefts reported every year in the North Texas region- that's more than 15 reported thefts a day.
Georgia's top health official dismissed all members of a state committee that investigates pregnancy-related maternal deaths after the leak, presumably by a committee member, of information about two such deaths.
President-elect Donald Trump announced Gaetz as his nominee to be attorney general last week.
Dallas voters passed Proposition R, which decriminalizes possession of less than four ounces of marijuana.
The land offer highlights the divide between states and local governments on supporting or resisting Trump's mass deportation plans.
An Alabama prisoner convicted of the 1994 murder of a female hitchhiker became the third person executed by nitrogen gas in both the U.S. and Alabama.
At Fort Worth ISD's North Side High School, the sounds of an American sport on the field meet mariachi music in the stands.
With new foods, such as the "Drowning Taquitos" and the "Beso de Angel," Tony's Taco Shop owners say they don't take their success for granted.
Latinas in Tech DFW started back up last year after the pandemic. They have lots of opportunities for Latinas to network, connect, and learn new skills.
Anchor Ken Molestina shows us how he makes his Cuban coffee for the CBS News Texas newsroom.
Del Olmo, who has played golf his entire life, recalls how rare the sport was for people like him growing up in Mexico City.
A North Texas couple vetted and hired a local company for their move to Oregon, not knowing someone else would be taking their things.
Big solar companies oftentimes outsource on-the-ground sales efforts to third-party companies.
As more seniors fall victim to financial scams, citizens and lawmakers search for stronger consumer protections.
Following an I-Team investigation, Sunnova Energy is facing legal action from nearly a dozen Texas families.
A viral TikTok recipe that includes melting Jolly Ranchers landed a 9-year-old in the hospital with severe burns.
Cook Children's Medical Center has reported a record-high number of visits for respiratory viruses.
Lattes and other espresso-based drinks may not be available at some McDonald's restaurants due to a glitch with coffee machines.
Auri and her sister Suri were preparing to walk their dogs when the 8-year-old started choking.
The FDA sent a warning letter flagging "significant violations" of manufacturing regulations for Tom's of Maine toothpaste.
Overdose deaths have slowed 18% since a peak last year, the CDC estimates.
Seventeen thousand workers depend on those containers to arrive by train or truck transport inside southern Dallas County’s International Inland Port.
Following an I-Team investigation, Sunnova Energy is facing legal action from nearly a dozen Texas families.
Elliott Hill is a TCU graduate and currently serves on the school's board of trustees.
Chevron Corporation announced Friday it would relocate its headquarters from San Ramon to Houston, Texas before the end of the year.
The U.S. Olympic and Paralympic Committee filed a federal lawsuit this week alleging Prime, Logan Paul's energy drink company, of infringing on the committee's trademarks.
The announcement comes days after the Wings won the first pick in the 2025 WNBA draft.
The Mavericks said Thursday their five-time All-Star will be re-evaluated in a week.
After another home blowout, fans are left wondering what to look forward to with seven games remaining.
The front office remains behind head coach Mike McCarthy, and QB Cooper Rush will continue to start.
Joe Mixon ran for three touchdowns, Derek Barnett returned a fumble 28 yards for a score and the Houston Texans beat the Dallas Cowboys 34-10.
Family and friends of One Direction star Liam Payne, who died after falling from a Buenos Aires hotel room, have gathered for his funeral in England.
Jake Paul's promotions company says the fighter's unanimous decision over Mike Tyson was the highest-grossing combat sports event in Texas since 2021.
For years, actor and comedian Katt Williams has claimed he lied about his age as a teenager to join the Marines and passed boot camp before being drummed out. The Marines have no record of him ever serving.
The much-hyped fight pitting the 58-year-old Tyson against Paul, 27, shattered records but was marred by tech glitches.
A day after losing his highly-anticipated boxing match to Jake Paul, Mike Tyson wrote that "this is one of those situations when you lost but still won. I'm grateful for last night."
Check out photos of cars, trucks and SUV's on display this year at the Texas Auto Show at the State Fair of Texas.
We take a look back at Dallas Police Chief Eddie Garcia's time in Dallas.
Stars, stripes and plenty of fun in the sun is how Fort Worth celebrates the Fourth of July.
Severe storms made way across North Texas on May 28, leaving behind a path of destruction.
Damage from across North Texas that was left behind by two tornadoes on May 25.
