Travelers nervous, frustrated amid SWA cancelations & 'non-existent' communication
Inside Dallas Love Field, where more than 95% of the flights coming in and out are from Southwest, passengers are stressed out.
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Inside Dallas Love Field, where more than 95% of the flights coming in and out are from Southwest, passengers are stressed out.
Megan and Greg Wilkerson, who live in the San Francisco Bay area, were determined to spend Christmas with their family in Frisco.
Travelers at Dallas Love Field Airport say they were told they won't be able to catch another Southwest flight until Saturday.
The cancellations and chaos have also attracted the attention of the U.S. Department of Transportation, which says it is now investigating "whether cancellations were controllable and if Southwest is complying with its customer service plan." No word yet when Southwest's operations will catch up. The airline said Monday evening in a press conference that customers would not be allowed to rebook before Dec. 31, 2022. Read more: https://www.cbsnews.com/dfw/news/travelers-beyond-frustrated-by-southwest-airlines-cancellations/
Just before 6:30pm Monday, Flightaware showed Southwest cancelled 2,826 flights, or 69% of its schedule nationwide, and delayed 714 other flights.
The airline has cancelled over 2,000 today - more than any other airline in the world.
Carrier cancelled more than 60% of its flights Tuesday after giant winter storm, with federal airline regulators pledging to investigate.
North Texas travellers are disappointed, frustrated, and angry due to long lines, cancelled flights, and other disruptions caused by the winter storm.
"Bags fly free with Southwest. But free speech didn't fly at all with Southwest in this case," Starr wrote.
The plane was bound from Houston to Columbus when it was diverted to Little Rock.
A Southwest Airlines pilot is suing the company, her union and a former colleague who pleaded guilty last year to dead-bolting the cockpit door during a flight and stripping naked in front of her.
Hundreds of off-duty Southwest Airlines flight attendants at Dallas Love Field airport joined thousands across the county picketing for better pay.
The union said that the slow pace of negotiations prompted the move.
A former Southwest Airlines flight attendant who was fired after sparring with her union president over abortion and other issues won a $5.1 million jury verdict.
Not Concerns And Celebrations After Transportation Mask Mandates Struck Down
The union said the number of pilots asking to be relieved from a flight assignment because of fatigue jumped 330% in March.
Flight delays and cancellations plagued some Southwest Airlines passengers over the weekend and the airline says both technology and weather issues were to blame.
A Southwest Airlines flight out of Dallas Love Field Wednesday, March 30, was delayed after a passenger on board refused to wear a mask.
Customer-service agents at Southwest Airlines will be voting on a new contract that would give them pay raises totaling more than 16% over the next three years.
After Southwest Airlines announced on Thursday, February 3 that a full drink menu would be returning to flights later this month, the flight attendants' union expressed concerns that alcohol sales could endanger employees.
A Southwest spokesperson told CBS 11, operational planners are making adjustments to the schedule while carefully tracking Winter Storm Landon.
Comments by top executives came during an exclusive, joint interview on the same day Bob Jordan became the Dallas-based carrier's sixth CEO in the company's 51 year history.
Boosted by full flights during the holidays, Dallas-based Southwest Airlines posted a narrow $68 million profit for the fourth quarter... but the announcement came with a warning.
The chief executives of American, Southwest and other US airlines warned of a "catastrophic disruption" to travel and shipping operations if companies roll out their 5G technology as planned Wednesday.
Wintry weather combined with the pandemic lead to frustrated air travelers. Hundreds of flights were cancelled Monday morning.
Former President Donald Trump placed Corey Comperatore's firefighting helmet and jacket on stage during his address at the Republican National Convention.
So who's telling the truth about conditions inside Dallas County's Juvenile Justice Center?
Friday and Saturday look dry and hot.
Two sisters from Butler say they're still in shock nearly a week after witnessing the Trump rally shooting.
Anyone flying dreads a delay, which is why the FAA wants to explain what causes them.
Former President Donald Trump placed Corey Comperatore's firefighting helmet and jacket on stage during his address at the Republican National Convention.
So who's telling the truth about conditions inside Dallas County's Juvenile Justice Center?
The purpose of what was supposed to be a 30-45 minute flight was to check the installation of new avionics equipment.
Earlier this week, police released dashcam and aerial videos of the moment on July 11 when officers shot the suspect.
Friday and Saturday look dry and hot.
A North Texas man managed to track down his wife's stolen car, leading police to an apparent chop shop.
A year after Andre Craig was killed in a high-speed Fort Worth police chase, his grieving family seeks answers.
The judge cited the company's cruel treatment of the animals for, "unreasonably depriving the animals of necessary care or shelter."
Thousands of items disappeared from the DeSoto Police Department evidence room, an internal audit found.
When 72-year-old Tom England received his Medicare statement in the mail, he immediately sensed something was wrong.
Former President Donald Trump placed Corey Comperatore's firefighting helmet and jacket on stage during his address at the Republican National Convention.
Two sisters from Butler say they're still in shock nearly a week after witnessing the Trump rally shooting.
Dobbs was an early and vocal supporter of former President Donald Trump during his candidacy for the White House in 2020 and throughout his presidency.
Trump would also lead Harris. Voters say both Biden and Trump encouraged national unity after assassination attempt against Trump.
July is on track to see the fifth consecutive monthly drop in migrant apprehensions along the U.S.-Mexico border.
Richardson residents continue to recover from storms that hit North Texas with winds that created debris and damages to homes.
A string of recalls connected to Wisconsin-based supplier Schreiber Foods has now extended to Aldi stores after similar recalls at Hy-Vee and other grocery chains.
Over the past several months, the CBS News Texas I-Team has reported on solar panel horror stories. This time, we set out to find a success story.
Self-driving 18-wheelers have longtime truckers worried about their livelihood and others concerned that the technology needs more testing to make sure the public is safe.
McDonald's concept restaurant CosMc's has taken its drink-focused menu to Dallas for its second-ever location.
Growing share of Americans say they have skipped medical care or getting prescription drugs because of the cost.
Nationwide, the CDC says the COVID virus level in wastewater is now "high" for the first time since last winter.
Tahjana Lewis suffered burns to her chest, arms and legs, according to a recent lawsuit the Connecticut woman filed.
"Remember, viruses don't really care what time of year it is, or who you are."
One product contained 16 different metals, with researchers calling for rules requiring manufacturers to test tampons.
Tech mogul Elon Musk said Tuesday afternoon that he would be moving the headquarters of both his social media company X and SpaceX to Texas in response to a new California law signed by Gov. Gavin Newsom.
Consumer confidence in the deal remains as unguaranteed as a nod from the feds.
Dallas-based American Rounds says more than 200 stores in Texas are requesting a machine.
Massive flames and heavy smoke could be seen coming from Baby Doll's for hours as firefighters worked to put the fire out.
If you're not one of the millions of people traveling for the holiday, here's where you can go to shop and eat.
The RoughRiders was the first sports team in Frisco and laid the foundation for future development.
Caitlin Clark broke the WNBA record for assists in a game in the Fever's 101-93 loss to the Dallas Wings.
Bruce Bochy of the host Rangers became the first manager to win World Series titles and All-Star Games in both leagues.
Joe "Jellybean" Bryant, a former Philadelphia 76ers and La Salle University basketball great and the father of the late, NBA legend Kobe Bryant, has died. He was 69.
Marcus Semien, Kirby Yates and Corey Seager will represent the Texas Rangers Tuesday night in Arlington.
Bob Newhart, who starred in the long-running sitcoms "The Bob Newhart Show" and "Newhart," has died at age 94.
"Oftentimes, it takes something like messing up the national anthem on live TV in order for a person to get some help."
"Big Brother" announced Tuesday the 16 new Houseguests who will move into the "Big Brother" house and, for the first time ever, have the power to vote in a 17th houseguest.
After many people criticized Andress' rendition of the National Anthem online, comparing her with Fergie, the singer says she's going to rehab.
Shannen Doherty had been battling cancer since 2015.
Friday and Saturday will be dry and hot, with increasing rain chances on Sunday, and even better rain prospects on Monday and Tuesday.
The Department of Justice has filed a lawsuit against Southwest Key, the largest housing provider for unaccompanied children at the border, alleging sexual abuse and harassment by supervisors.
Former President Donald Trump said he would only talk about his very public near-death experience once because it was too painful to tell. He thanked the Secret Service members who jumped on him to protect him and said God was on his side. Trump said while on the ground, he could see how concerned his supporters were, which led to a moment many of them have said they will never forget.
Drawing on biblical concepts, Texas politicians reacted to the shooting by saying the former president is chosen to rule.
CBS News Texas political reporter Jack Fink discusses poll numbers in the presidential race, multiple reports that President Biden might drop out, the uphill battle if he doesn't, and who may replace him as the Democratic Party nominee if he does.
Stars, stripes and plenty of fun in the sun is how Fort Worth celebrates the Fourth of July.
Severe storms made way across North Texas on May 28, leaving behind a path of destruction.
Damage from across North Texas that was left behind by two tornadoes on May 25.
A storm chaser not only captured a massive tornado touching down in Hawley, Texas on Thursday but ended up rescuing a family of four whose home was destroyed by it.
Dallas artist Roberto Marquez traveled to the Rafah Crossing in Egypt, the U.S. capital and will attend this weekend's statewide protest in Austin.
