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Southwest's CEO Bob Jordan and Executive Vice President and Chief Commercial Officer Andrew Watterson were not on a Zoom call Thursday between the airline and multiple members of Congress from Texas.
Southwest's CEO Bob Jordan and Executive Vice President and Chief Commercial Officer Andrew Watterson were not on a Zoom call Thursday between the airline and multiple members of Congress from Texas.
Southwest's CEO Bob Jordan and Executive Vice President and Chief Commercial Officer Andrew Watterson were not on a Zoom call Thursday between the airline and multiple members of Congress from Texas.
Over the past several days, the airline cut two-thirds of its flights as it looked to get its crews back in place after they blamed the winter storm as it blanketed many cities they fly to.
Over the past several days, the airline cut two-thirds of its flights as it looked to get its crews back in place after they blamed the winter storm as it blanketed many cities they fly to.
The airline announced business would return to normal Friday.
Southwest Airlines' scheduling software caused a "snowball effect" after initial weather-related disruptions, a pilot said.
Southwest Airlines said it expects to return to normal operations Friday after slashing about two-thirds of its schedule in recent days.
The employees are the latest group to call the situation a "total system meltdown" as they face difficulties along with passengers.
There is no doubt that fans are excited to see the game in person; However, the Southwest Airlines cancellations are putting a snag in some plans.
Airline employees used to solving problems for travelers, found themselves without any solutions during the operations meltdown, and in a survival situation of their own.
Steve Pickett speaks to CBS News National Correspondent Kris Van Cleave about why Southwest Airlines had a larger collapse in service than other major airlines during the recent winter storm.
Amid the frenzy of Southwest flight cancellations, American, United, Delta and Alaska Airlines tell CBS News they are capping fares between select cities.
The airline CEO said the situation unacceptable.
Inside Dallas Love Field, where more than 95% of the flights coming in and out are from Southwest, passengers are stressed out.
Megan and Greg Wilkerson, who live in the San Francisco Bay area, were determined to spend Christmas with their family in Frisco.
Travelers at Dallas Love Field Airport say they were told they won't be able to catch another Southwest flight until Saturday.
The cancellations and chaos have also attracted the attention of the U.S. Department of Transportation, which says it is now investigating "whether cancellations were controllable and if Southwest is complying with its customer service plan." No word yet when Southwest's operations will catch up. The airline said Monday evening in a press conference that customers would not be allowed to rebook before Dec. 31, 2022. Read more: https://www.cbsnews.com/dfw/news/travelers-beyond-frustrated-by-southwest-airlines-cancellations/
Just before 6:30pm Monday, Flightaware showed Southwest cancelled 2,826 flights, or 69% of its schedule nationwide, and delayed 714 other flights.
The airline has cancelled over 2,000 today - more than any other airline in the world.
Carrier cancelled more than 60% of its flights Tuesday after giant winter storm, with federal airline regulators pledging to investigate.
North Texas travellers are disappointed, frustrated, and angry due to long lines, cancelled flights, and other disruptions caused by the winter storm.
"Bags fly free with Southwest. But free speech didn't fly at all with Southwest in this case," Starr wrote.
The plane was bound from Houston to Columbus when it was diverted to Little Rock.
A Southwest Airlines pilot is suing the company, her union and a former colleague who pleaded guilty last year to dead-bolting the cockpit door during a flight and stripping naked in front of her.
Another chilly morning in the 30s tomorrow. Then a big warm-up for the weekend. Cooler days arrive just in time for the holiday.
"I never realized how essential it was to have parents until I had parents."
A McKinney man is being called a hero, but he claims he simply, "did what needed to be done."
Each stolen banner features images of pom and cheer team members against a white background and the SMU x ACC logo.
Cristian Fernando Gutierrez-Ochoa — the son-in-law of Jalisco New Generation cartel leader "El Mencho" — was arrested in Riverside, California, officials said.
Another chilly morning in the 30s tomorrow. Then a big warm-up for the weekend. Cooler days arrive just in time for the holiday.
"I never realized how essential it was to have parents until I had parents."
Dallas voters passed Proposition R, which decriminalizes possession of less than four ounces of marijuana.
Each stolen banner features images of pom and cheer team members against a white background and the SMU x ACC logo.
A McKinney man is being called a hero, but he claims he simply, "did what needed to be done."
A study found that Elon Musk is the most common celebrity used in deepfake scams.
A North Texas couple vetted and hired a local company for their move to Oregon, not knowing someone else would be taking their things.
Big solar companies oftentimes outsource on-the-ground sales efforts to third-party companies.
A Collin County man is facing an extremely rare traffic citation after an encounter that was caught on video.
The CBS Data Team learned there are about 5600 mail thefts reported every year in the North Texas region- that's more than 15 reported thefts a day.
President-elect Donald Trump announced Gaetz as his nominee to be attorney general last week.
Dallas voters passed Proposition R, which decriminalizes possession of less than four ounces of marijuana.
The land offer highlights the divide between states and local governments on supporting or resisting Trump's mass deportation plans.
An Alabama prisoner convicted of the 1994 murder of a female hitchhiker is slated Thursday to become the third person executed in the U.S., and Alabama, by nitrogen gas.
Four men chosen by President-elect Donald Trump for top positions have been accused of varying degrees of sexual misconduct.
At Fort Worth ISD's North Side High School, the sounds of an American sport on the field meet mariachi music in the stands.
With new foods, such as the "Drowning Taquitos" and the "Beso de Angel," Tony's Taco Shop owners say they don't take their success for granted.
Latinas in Tech DFW started back up last year after the pandemic. They have lots of opportunities for Latinas to network, connect, and learn new skills.
Anchor Ken Molestina shows us how he makes his Cuban coffee for the CBS News Texas newsroom.
Del Olmo, who has played golf his entire life, recalls how rare the sport was for people like him growing up in Mexico City.
A North Texas couple vetted and hired a local company for their move to Oregon, not knowing someone else would be taking their things.
Big solar companies oftentimes outsource on-the-ground sales efforts to third-party companies.
As more seniors fall victim to financial scams, citizens and lawmakers search for stronger consumer protections.
Following an I-Team investigation, Sunnova Energy is facing legal action from nearly a dozen Texas families.
A viral TikTok recipe that includes melting Jolly Ranchers landed a 9-year-old in the hospital with severe burns.
Cook Children's Medical Center has reported a record-high number of visits for respiratory viruses.
Lattes and other espresso-based drinks may not be available at some McDonald's restaurants due to a glitch with coffee machines.
Auri and her sister Suri were preparing to walk their dogs when the 8-year-old started choking.
The FDA sent a warning letter flagging "significant violations" of manufacturing regulations for Tom's of Maine toothpaste.
Overdose deaths have slowed 18% since a peak last year, the CDC estimates.
Seventeen thousand workers depend on those containers to arrive by train or truck transport inside southern Dallas County’s International Inland Port.
Following an I-Team investigation, Sunnova Energy is facing legal action from nearly a dozen Texas families.
Elliott Hill is a TCU graduate and currently serves on the school's board of trustees.
Chevron Corporation announced Friday it would relocate its headquarters from San Ramon to Houston, Texas before the end of the year.
The U.S. Olympic and Paralympic Committee filed a federal lawsuit this week alleging Prime, Logan Paul's energy drink company, of infringing on the committee's trademarks.
The announcement comes days after the Wings won the first pick in the 2025 WNBA draft.
The Mavericks said Thursday their five-time All-Star will be re-evaluated in a week.
After another home blowout, fans are left wondering what to look forward to with seven games remaining.
The front office remains behind head coach Mike McCarthy, and QB Cooper Rush will continue to start.
Joe Mixon ran for three touchdowns, Derek Barnett returned a fumble 28 yards for a score and the Houston Texans beat the Dallas Cowboys 34-10.
Family and friends of One Direction star Liam Payne, who died after falling from a Buenos Aires hotel room, have gathered for his funeral in England.
Jake Paul's promotions company says the fighter's unanimous decision over Mike Tyson was the highest-grossing combat sports event in Texas since 2021.
For years, actor and comedian Katt Williams has claimed he lied about his age as a teenager to join the Marines and passed boot camp before being drummed out. The Marines have no record of him ever serving.
The much-hyped fight pitting the 58-year-old Tyson against Paul, 27, shattered records but was marred by tech glitches.
A day after losing his highly-anticipated boxing match to Jake Paul, Mike Tyson wrote that "this is one of those situations when you lost but still won. I'm grateful for last night."
Check out photos of cars, trucks and SUV's on display this year at the Texas Auto Show at the State Fair of Texas.
We take a look back at Dallas Police Chief Eddie Garcia's time in Dallas.
Stars, stripes and plenty of fun in the sun is how Fort Worth celebrates the Fourth of July.
Severe storms made way across North Texas on May 28, leaving behind a path of destruction.
Damage from across North Texas that was left behind by two tornadoes on May 25.
