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The highly-anticipated Fiesta Bowl is on Saturday and thousands of TCU fans will don their purple shirts in the desert, but due to the Southwest flight cancellations, many of them had to call an audible and find other ways to get there.
During a joint interview Friday, U.S. Rep. Colin Allred, Democrat of the 32nd District of Texas and U.S. Rep. Jake Ellzey, Republican of the 6th District of Texas and a former pilot for Southwest, told CBS-11 that the airline's CEO Bob Jordan and Executive Vice President and Chief Operating Officer Andrew Watterson weren't on a Zoom call they had with airline executives Thursday.
Southwest's CEO Bob Jordan and Executive Vice President and Chief Commercial Officer Andrew Watterson were not on a Zoom call Thursday between the airline and multiple members of Congress from Texas.
Southwest's CEO Bob Jordan and Executive Vice President and Chief Commercial Officer Andrew Watterson were not on a Zoom call Thursday between the airline and multiple members of Congress from Texas.
Southwest's CEO Bob Jordan and Executive Vice President and Chief Commercial Officer Andrew Watterson were not on a Zoom call Thursday between the airline and multiple members of Congress from Texas.
Over the past several days, the airline cut two-thirds of its flights as it looked to get its crews back in place after they blamed the winter storm as it blanketed many cities they fly to.
Over the past several days, the airline cut two-thirds of its flights as it looked to get its crews back in place after they blamed the winter storm as it blanketed many cities they fly to.
The airline announced business would return to normal Friday.
Southwest Airlines' scheduling software caused a "snowball effect" after initial weather-related disruptions, a pilot said.
Southwest Airlines said it expects to return to normal operations Friday after slashing about two-thirds of its schedule in recent days.
The employees are the latest group to call the situation a "total system meltdown" as they face difficulties along with passengers.
There is no doubt that fans are excited to see the game in person; However, the Southwest Airlines cancellations are putting a snag in some plans.
Airline employees used to solving problems for travelers, found themselves without any solutions during the operations meltdown, and in a survival situation of their own.
Steve Pickett speaks to CBS News National Correspondent Kris Van Cleave about why Southwest Airlines had a larger collapse in service than other major airlines during the recent winter storm.
Amid the frenzy of Southwest flight cancellations, American, United, Delta and Alaska Airlines tell CBS News they are capping fares between select cities.
The airline CEO said the situation unacceptable.
Inside Dallas Love Field, where more than 95% of the flights coming in and out are from Southwest, passengers are stressed out.
Megan and Greg Wilkerson, who live in the San Francisco Bay area, were determined to spend Christmas with their family in Frisco.
Travelers at Dallas Love Field Airport say they were told they won't be able to catch another Southwest flight until Saturday.
The cancellations and chaos have also attracted the attention of the U.S. Department of Transportation, which says it is now investigating "whether cancellations were controllable and if Southwest is complying with its customer service plan." No word yet when Southwest's operations will catch up. The airline said Monday evening in a press conference that customers would not be allowed to rebook before Dec. 31, 2022. Read more: https://www.cbsnews.com/dfw/news/travelers-beyond-frustrated-by-southwest-airlines-cancellations/
Just before 6:30pm Monday, Flightaware showed Southwest cancelled 2,826 flights, or 69% of its schedule nationwide, and delayed 714 other flights.
The airline has cancelled over 2,000 today - more than any other airline in the world.
Carrier cancelled more than 60% of its flights Tuesday after giant winter storm, with federal airline regulators pledging to investigate.
North Texas travellers are disappointed, frustrated, and angry due to long lines, cancelled flights, and other disruptions caused by the winter storm.
"Bags fly free with Southwest. But free speech didn't fly at all with Southwest in this case," Starr wrote.
Every week, Eye on Politics breaks down some of the biggest political stories grabbing headlines in North Texas and beyond.
Every animal at Saving Hope has a story.
Authorities are urging anyone with information to come forward.
The suspect drove through the doors of a JCPenny in Killeen, Texas, and continued inside for "several hundred yards," an official said.
Thousands of children and their families packed into the Kay Bailey Hutchison Convention Center in Dallas on Saturday.
Every week, Eye on Politics breaks down some of the biggest political stories grabbing headlines in North Texas and beyond.
Every animal at Saving Hope has a story.
Authorities are urging anyone with information to come forward.
The suspect drove through the doors of a JCPenny in Killeen, Texas, and continued inside for "several hundred yards," an official said.
Thousands of children and their families packed into the Kay Bailey Hutchison Convention Center in Dallas on Saturday.
When a former Cedar Hill police officer was accused of soliciting sex from a DWI suspect he was already under investigation for similar behavior with a victim of domestic violence, internal records reveal.
Amber Crum was just 2 years old when she disappeared from the Pleasant Grove area the day after Christmas in 1983.
A nationwide gift card scam linked to Chinese organized crime involving gangs prompted law enforcement and DHS to take action.
"The events are not a mismanagement of business, but an intentional act to deceive and deprive," an investigator said.
For weeks, the I-Team traced the cups dropped inside seven locations in Garland, Plano, Frisco, Irving, Hurst, Highland Park, and Fort Worth.
Mark Burnett helped produce hits like "Survivor" and "The Voice," but is perhaps best known for teaming up with President-elect Donald Trump for "The Apprentice," which first aired in 2004.
Collin County Elections Administrator Bruce Sherbet discusses election-related issues in Texas with Jack Fink. He also reflects on his time in the role ahead of his retirement.
Frisco Mayor Jeff Cheney tells Jack Fink about economic development in the city. He also discusses the potential for a company to relocate its corporate headquarters to Frisco.
Government watchdog claims Americans lost hundreds of millions to fraud related to the bank-operated mobile payments network.
The Biden administration is canceling federal student loans for another 55,000 workers to the tune of $4.28 billion in what's expected to be the last such round before he leaves office.
At Fort Worth ISD's North Side High School, the sounds of an American sport on the field meet mariachi music in the stands.
With new foods, such as the "Drowning Taquitos" and the "Beso de Angel," Tony's Taco Shop owners say they don't take their success for granted.
Latinas in Tech DFW started back up last year after the pandemic. They have lots of opportunities for Latinas to network, connect, and learn new skills.
Anchor Ken Molestina shows us how he makes his Cuban coffee for the CBS News Texas newsroom.
Del Olmo, who has played golf his entire life, recalls how rare the sport was for people like him growing up in Mexico City.
A North Texas couple vetted and hired a local company for their move to Oregon, not knowing someone else would be taking their things.
Big solar companies oftentimes outsource on-the-ground sales efforts to third-party companies.
As more seniors fall victim to financial scams, citizens and lawmakers search for stronger consumer protections.
Following an I-Team investigation, Sunnova Energy is facing legal action from nearly a dozen Texas families.
A viral TikTok recipe that includes melting Jolly Ranchers landed a 9-year-old in the hospital with severe burns.
A Chicago man was stuck with a big medical bill after undergoing a colonoscopy that found no evidence of cancer. Here's why.
Some 13 oz. bags of Lay's Classic Potato Chips may contain an undeclared allergen, according to the snack company.
Many participants are amputees but the program also supports those with neurodivergent conditions, brain injuries, military injuries and more.
"The mystery has finally been solved," Congo's health ministry says, after an unidentified disease outbreak started killing mainly women and children in a remote region.
The sisters share a special bond of getting a second chance at life, which they both received at the age of 38 years old.
The concept is simple: a menu with no prices. Guests pay what they can afford.
The new Fort Worth facility is expected to create hundreds of new jobs to help build long-range assault aircraft.
The Dallas City Council voted Wednesday to approve a contract which includes a $15 million upgrade to the convention center.
"The events are not a mismanagement of business, but an intentional act to deceive and deprive," an investigator said.
According to the report, 15,151 Texas workers are owed back wages.
Rickey Henderson is widely considered to be one of the best leadoff hitters and base stealers in baseball.
"America's Team: The Gambler and His Cowboys" is coming to Netflix in 2025.
Rick Welts was previously the president and COO of the Golden State Warriors.
Before they step on the field, the SMU Mustangs football team has to get through finals first.
The Dallas Open takes place Feb. 1-9, 2025.
The lawsuit lays out Blake Lively's allegations against Justin Baldoni during their time working on "It Ends with Us."
A spokesperson for Foxx said that he had to get stitches after he was hit in the face by a glass thrown from someone else in the restaurant.
Sean "Diddy" Combs filed a motion Friday to dismiss his appeal for bail, meaning he will stay in jail until his trial on sex trafficking charges in May 2025.
This year, the team wanted to be sure more visitors could enjoy the trains.
Jamie Foxx opened up about why he was hospitalized for several weeks in April 2023.
CBS News Texas captured the excitement and energy of the BMW Dallas Marathon Festival through photos.
Cowtown lit up the streets of Downtown with smiles and lights during the annual Parade of Lights.
Check out photos of cars, trucks and SUV's on display this year at the Texas Auto Show at the State Fair of Texas.
We take a look back at Dallas Police Chief Eddie Garcia's time in Dallas.
Stars, stripes and plenty of fun in the sun is how Fort Worth celebrates the Fourth of July.
