Can AI help customer service reps help customers better?
A groundbreaking real-world trial explored how "generative" artificial intelligence can be used to improve customer service.
Plot of sand on Dubai island fetches a record $34 million
The unidentified buyer plans to build a "spectacular custom-built mansion," according to real estate firm.
Inflation is ruining Americans' efforts to save for retirement
Even a brief interruption in plan contributions can affect people's financial goals years down the road, experts say.
With #Quittok, GenZers are "loud quitting" their jobs
Young employees are live-streaming their resignations on social media. Experts say that could hurt their future job prospects.
With #Quittok, GenZers are "loud quitting" their jobs
Young employees are live-streaming their resignations on social media. Experts say that could hurt their future job prospects.
Not knowing how to play golf can hurt women in business, study finds
With less leisure time than men, female execs are missing out on opportunities to network on the golf course, researcher says.
This is the top reason people quit their jobs
Workers increasingly put a healthy work-life balance over pay in assessing if an employer is a good fit.
Ways AI can help you be more productive at home
People are outsourcing home-based tasks like meal prep and bedtime stories to artificial intelligence, too.
Lululemon debuts shirts made from plant-based nylon
Activewear maker is swapping chemical products for biological-based microorganisms as part of sustainability commitment.
How AI gets inside workers' heads with "algorithmic wage discrimination"
Reams of data allow companies to pay workers differently based on habits — just like "price discrimination" among retailers.
"Hateful" laws make Florida travel "dangerous," groups warn
One advocacy group advised visitors to Florida to make a clear safety plan prior to travel.
Pickleball explodes in popularity, starting turf wars
Trendy sport draws attention from pro athletes, but disturbs court-adjacent residents who complain about thwacking noise.
Amid record high APRs, what's a good credit card interest rate?
Before applying for new plastic, look for offers in this range. And be willing to negotiate.
When — and how much — should you tip?
The pandemic upended expectations. Now, one expert suggests to tip delivery people a flat rate versus a percentage.
Whole Foods closes San Francisco store for staff "safety"
Amazon-owned grocery is the latest retailer to cite staff safety concerns as the impetus for closing a store.