Verizon offers customers $20 credit for widespread outage
Verizon says it's giving a $20 credit to customers affected an outage that disrupted service across the U.S.
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Verizon says it's giving a $20 credit to customers affected an outage that disrupted service across the U.S.
A widespread Verizon outage hit the U.S. on Wednesday, leaving thousands of customers without service. CBS News' Karen Hua has more.
More than 150,000 Verizon users across the country are experiencing outages. Verizon said, in part, "Our Engineers are engaged and are working to identify and solve the issue quickly."
Verizon must "evolve as a company" by slashing costs and restructuring, the wireless telecom's chief executive told employees.
In responses to customer complaints on social media, Verizon said Saturday it was aware of a "software issue impacting wireless service for some customers."
Verizon is unveiling what it dubs the "most significant customer experience transformation" to date, which includes a new app and a major upgrade to customer support. Sowmyanarayan Sampath, CEO of Verizon's Consumer Group, joins "CBS Mornings" to break down the changes. (Sponsored by Verizon)
President Trump has promised that Elon Musk will not participate in conflicts of interest. Nevertheless, Democratic lawmakers are expressing concerns over Musk's Starlink and efforts underway that might allow it to take over a $2.4 billion contract between the FAA and Verizon. Politico aviation reporter Oriana Pawlyk joins "America Decides" to discuss.
The FAA is testing Elon Musk's Starlink satellite internet service. That could raise a possible conflict of interest, experts say.
When critical infrastructure like utility lines and cell phone towers go down, emergency response teams from telecom providers like AT&T and Verizon step in with an arsenal of equipment ensuring first responders can communicate in a disaster zone. Here's how that's helping in the aftermath of Hurricane Helene.
U.S. officials are investigating an apparent China-linked hack of major American telecommunications companies. CBS News homeland security and justice reporter Nicole Sganga has the details.
Verizon wireless suffered another outage Monday, but it was resolved within minutes.
Verizon has a recommendation for people still having trouble getting service on their mobile phones after a massive outage.
Verizon customers reported their mobile phone service was down in cities across the U.S., giving them only SOS mode.
The deadline for eligible current and former subscribers to submit a claim or mail it is Monday, April 15, 2024.
The massive AT&T outage that left more than 1.5 million users without service for hours this month raised the question of how emergency services, usually reached by dialing 911, could be contacted during cellphone outages. Aaron Gregg, a business reporter for the Washington Post, joins CBS News with a look at the options in case of an emergency.
More than 70,000 AT&T users are reporting wireless service interruptions Thursday, according to the website Downdetector.com, with some emergency services being affected as well. CBS News correspondent Nancy Chen has more.
Tens of thousands of AT&T customers across the U.S. were impacted by a cell service outage Thursday. Jo Ling Kent reports.
Beyoncé announced she's dropping a new album, minutes after starring in a clue-laden Verizon commercial about "breaking the internet" aired shortly after the 2024 Super Bowl halftime show.
The phone company's network will support discoveries that could lay the groundwork for a human colony on the moon.
NewYorker.com's Nick Thompson sat down with FCC Chairman Tom Wheeler to discuss the commission's new regulations on Internet service providers.
Verizon and AT&T will roll out 5G service Wednesday after a delay to create buffer zones around airports. Airlines still warn that hundreds of thousands of flights could be canceled starting this week without further federal action. CBS News transportation correspondent Errol Barnett reports from Reagan national airport.
Verizon and AT&T are launching their 5G service nationwide, but are delaying the rollout at some airports on Wednesday as airlines continue to warn of flight cancellations and delays. CBS News congressional correspondent Kris Van Cleave reports from Denver International Airport.
An estimated 90% of U.S. commercial aircraft are approved to operate in 5G-deployed areas, according to the FAA.
The telecom carriers are expanding their high-speed networks to bring faster service to more parts of U.S.
Major U.S. airlines warn the rollout of new 5G networks could potentially ground and delay planes, as AT&T and Verizon plan to launch 5G towers near airports across the country. CBS News correspondent Kris Van Cleave reports on how airlines are being affected and CBS News MoneyWatch reporter Irina Ivanova joins CBSN to discuss the technology.
The Trump administration has been strategizing methods and options to secure or extract Iran's nuclear materials, according to multiple sources.
The Iran war is nearing the three-week mark as about 2,200 more U.S. Marines and three more warships are headed toward the region, two U.S. officials said.
It is unclear under what circumstances President Trump would authorize the use of U.S. troops on the ground in Iran.
A federal judge has struck down some of the Defense Department's strict controls on how journalists with access to the Pentagon are allowed to report — ending a policy that caused many news outlets to leave the Pentagon.
The U.S. Treasury has authorized the purchase of Iranian oil that's already at sea, exempting buyers from the tight sanctions that have restricted Iran's oil industry for years, as the Trump administration grapples with high oil prices.
The separate narco-trafficking investigations, based out of New York's Southern and Eastern districts, didn't set out to target Petro, but his name has come up during the course of the probes, one source said.
Chuck Norris' family said his death at 86 was sudden, but did not share any other information.
As Florida moves homeowners' policies out of its state-run insurer of last resort, insiders question one new company's finances.
Two former Louisville police officers were facing civil rights charges in connection with the 2020 shooting death of Breonna Taylor.
Nicholas Brendon was best known for his role as Xander Harris on all seven seasons of "Buffy the Vampire Slayer."
The separate narco-trafficking investigations, based out of New York's Southern and Eastern districts, didn't set out to target Petro, but his name has come up during the course of the probes, one source said.
A federal judge has struck down some of the Defense Department's strict controls on how journalists with access to the Pentagon are allowed to report — ending a policy that caused many news outlets to leave the Pentagon.
A jury has found Elon Musk liable for misleading investors by deliberately driving down Twitter's stock price in the tumultuous months leading up to his 2022 acquisition of the social media company.
Transcript: Siamak Namazi, Emad Shargi, Roger Carstens, Neda Sharghi on "Face the Nation with Margaret Brennan," March 22, 2026
A jury has found Elon Musk liable for misleading investors by deliberately driving down Twitter's stock price in the tumultuous months leading up to his 2022 acquisition of the social media company.
CBS News announced Friday that CBS News Radio will be shutting down this spring after nearly 100 years of broadcasting, citing "challenging economic realities."
Security lines are stretching up to 2 hours at some airports amid TSA staffing shortages. Here's how to check wait times before you leave.
With gas closing in on $4 a gallon, the Trump administration is pulling multiple levers to tame energy prices. The results have been mixed.
A pharmaceutical company issued the recall after receiving complaints of "gel-like mass and black particles" in the product, the FDA said.
The Trump administration has been strategizing methods and options to secure or extract Iran's nuclear materials, according to multiple sources, as the military campaign against Tehran enters a more uncertain phase.
The separate narco-trafficking investigations, based out of New York's Southern and Eastern districts, didn't set out to target Petro, but his name has come up during the course of the probes, one source said.
The U.S. Treasury has authorized the purchase of Iranian oil that's already at sea, exempting buyers from the tight sanctions that have restricted Iran's oil industry for years, as the Trump administration grapples with high oil prices.
A federal judge has struck down some of the Defense Department's strict controls on how journalists with access to the Pentagon are allowed to report — ending a policy that caused many news outlets to leave the Pentagon.
Transcript: Siamak Namazi, Emad Shargi, Roger Carstens, Neda Sharghi on "Face the Nation with Margaret Brennan," March 22, 2026
A judge blocked a set of changes to the childhood vaccine schedule recommended by allies of Health and Human Services Secretary Robert F. Kennedy, dealing a setback to the Trump administration's efforts to overhaul federal vaccine policy.
Patchwork state policies and limited federal oversight have led to a fragmented system for tracking organ donor status.
Spencer Laird was diagnosed with colon cancer at 26. At 30, he was told it had returned and spread to his lungs, with one tumor the size of a golf ball.
The Trump administration's Medicare boss reacts to CBS News investigation into California's hospice fraud problems.
Even people with six-figure incomes are making financial sacrifices to pay for medical care, a new study finds.
The Trump administration has been strategizing methods and options to secure or extract Iran's nuclear materials, according to multiple sources, as the military campaign against Tehran enters a more uncertain phase.
The U.S. Treasury has authorized the purchase of Iranian oil that's already at sea, exempting buyers from the tight sanctions that have restricted Iran's oil industry for years, as the Trump administration grapples with high oil prices.
Transcript: Siamak Namazi, Emad Shargi, Roger Carstens, Neda Sharghi on "Face the Nation with Margaret Brennan," March 22, 2026
Siamak Namazi, who was released from Iran's Evin prison in 2023, said "it's important" that President Trump "hears that there are innocent Americans being held like we were as political pawns."
With gas closing in on $4 a gallon, the Trump administration is pulling multiple levers to tame energy prices. The results have been mixed.
"SWIM" by K-pop super-group BTS is taking the world by storm. It's their first single after a four-year hiatus, kicking off the comeback of one of the world's biggest bands. Billboard News host Tetris Kelly joins "The Daily Report" to discuss.
CBS News announced Friday that CBS News Radio will be shutting down this spring after nearly 100 years of broadcasting, citing "challenging economic realities."
Bodycam video footage of Justin Timberlake's June 2024 DWI arrest on Long Island will be released to the media with redactions, court records show.
Action star Chuck Norris has died at age 86, his family announced Friday. CBS News' Mugo Odigwe reports.
Reality TV star Taylor Frankie Paul's booking photo for an apparent incident in 2023 has emerged. Entertainment Tonight's Nischelle Turner joins with more details.
A jury has found Elon Musk liable for misleading investors by deliberately driving down Twitter's stock price in the tumultuous months leading up to his 2022 acquisition of the social media company.
The White House unveiled a national framework for how it wants Congress to address concerns about artificial intelligence. Technology journalist Jacob Ward joins CBS News to discuss the outline and AI concerns.
From labor shortages to environmental impacts, farmers are looking to AI to help revolutionize the agriculture industry. One California startup, Farm-ng, is tapping into the power of AI and robotics to perform a wide range of tasks, including seeding, weeding and harvesting.
Val Kilmer was originally set to star in "As Deep as the Grave" before he died last year, never shooting a scene of the movie. But Kilmer will still star in the film thanks to generative AI, which is artificial intelligence that can generate new content by analyzing existing content. Jo Ling Kent has more.
More than 80% of adults say they go online at least several times per day and research indicates that even adults' fully-formed brains can suffer negative consequences from excessive screen time. Dr. Sue Varma breaks down risks, tips to reduce your screen time and why adults are spending more time on screens.
The song is that of a humpback whale and was recorded by scientists in March 1949 in Bermuda, researchers said.
A new study in the journal Nature says most sea level rise research may have underestimated coastal water heights by an average of 1 foot.
NASA Administrator Jared Isaacman announced significant changes to the agency's Artemis program, which aims to land on the moon in 2028.
Documents might help scientists shed light on unexplained phenomena and government secrets, experts said.
A large shark was caught on camera for the first time in Antarctica's waters, surprising researchers. "There's a general rule of thumb that you don't get sharks in Antarctica," one said.
Five people who were charged in connection to the Feeding Our Future scheme pleaded guilty to wire fraud this week.
Bodycam video footage of Justin Timberlake's June 2024 DWI arrest on Long Island will be released to the media with redactions, court records show.
Federal prosecutors in Miami subpoenaed former FBI Director James Comey as part of a probe into Obama-era intelligence officials, two sources familiar with the investigation tell CBS News. Jake Rosen reports.
The failure to protect explicit case evidence in Denise Huskins' kidnapping and sexual assault case is driving reform at the State Capitol. New developments exposed a little-known gap in state law that could expose videos of sexual assault victims.
Several Minnesota families saw justice served on Thursday morning after five young women were killed in a high-speed crash two summers ago in Minneapolis.
After a trip back out to the launch pad, NASA's Artemis II rocket will be readied for a historic flight to the moon.
A meteoroid was spotted streaking across the sky in 10 states. In some areas, there was also a loud boom, similar to an explosion. NASA says the meteor, which was traveling 45,000 mph in the sky, fragmented - causing the bright fireball and loud boom.
Some residents immediately feared the sound was an explosion, according to CBS affiliate WOIO, but weather service officials say it appears to have been a meteor.
Bill Nye the Science Guy sits down with CBS News chief Washington correspondent Major Garrett to talk about his life and career.
NASA's huge Space Launch System rocket has been repaired and is ready for rollout back to the launch pad next week.
A look back at the esteemed personalities who've left us this year, who'd touched us with their innovation, creativity and humanity.
Does the evidence show a cover-up, or was Todd Kendhammer wrongfully convicted for the murder of his wife?
Christy Salters-Martin dominated in the boxing ring but faced her toughest challenger at home.
Family seeks answers in death of newlywed who disappeared in 2005 while on Mediterranean honeymoon cruise.
Meet the tattooed beauty charged in the death of Google executive Forrest Hayes.
On March 20, 2003, a coalition of U.S.-led forces invaded Iraq, marking the start of the eponymous war. Watch the full "CBS Evening News" broadcast from that day.
Years after the Vietnam War, a veteran who suffered from PTSD found hope and joy in an old carousel he brought back to life. When a recent fire destroyed the businesses around it, he stepped in to give back. Steve Hartman has the update.
Action star and martial artist Chuck Norris has died, his family said. He was 86. Mark Strassmann looks back at his life and career.
Thousands more U.S. Marines and three more warships are headed toward the Middle East, two U.S. officials told CBS News, as the war nears the three-week mark with no signs of letting up. Charlie D'Agata has the latest.
The NCAA women's basketball tournament is officially underway. Shea Ralph, head coach for the Vanderbilt Commodores women's basketball team, joins "The Daily Report" to discuss the team's historic season and securing the two seed in the tournament.