Southwest says holiday debacle will cost it $800 million
Losses from refunds and cancellations exceed net profit Southwest made in first nine months of year.
Losses from refunds and cancellations exceed net profit Southwest made in first nine months of year.
It's estimated that Southwest Airlines will have to pay out over $400 million in refunds to passengers after major delays and cancellations over the holidays. CBS News senior travel adviser Peter Greenberg joins "CBS News Mornings" to explain how the Department of Transportation could get involved.
Southwest Airlines is offering passengers who had their flights canceled or delayed by more than three hours 25,000 rewards points, which amounts to about $300 in airfare.
Southwest's initial offer of vouchers for canceled flights violated its contract of carriage, passenger alleges.
The frequent-flier points, worth about $300, will never expire and have no blackout dates, according to airline's CEO.
Carrier said flights are back on track after travel woes, but concedes it is "inundated" with lost luggage.
Southwest Airlines canceled thousands more flights on Thursday, but said it expects to return to normal operations Friday. Michael George reports.
Southwest Airlines canceled thousands more flights Thursday as it continues to contend with large-scale systemwide failures which have stranded scores of holiday travelers. CBS News correspondent Michael George reports from LaGuardia Airport with the latest.
Carrier expects to resume normal operations Friday after canceling more than 13,000 trips following the huge winter storm.
Southwest Airlines' scheduling software caused a "snowball effect" after initial weather-related disruptions, a pilot said.
Embattled carrier on Thursday cancels more than 2,000 additional flights, as airline executives offer profuse apologies.
The travel nightmares continue for Southwest Airlines passengers who remain stranded as the airline continues to cancel thousands of flights daily. Amid the chaos, frustrated travelers have been unable to reach customer service. Tanya Rivero has the latest.
The Biden administration is getting involved after a major meltdown causing delays and cancellations of thousands of Southwest Airlines flights across the U.S. Captain Michael Santoro, vice president of the Southwest Airlines Pilots Association, joins CBS News to discuss the problems what what it will take to fix things.
Frustrations are sky-high among travelers facing the brunt of Southwest Airlines' meltdown. On Tuesday, Southwest canceled more than 2,600 flights, more than two-thirds of its scheduled routes. Tanya Rivero reports.
Thousands of travelers have been stranded at airports as a massive storm snarled travel across North America.
Carrier cancelled more than 60% of its flights Tuesday after giant winter storm, with federal airline regulators pledging to investigate.
Turbulence, which causes planes to suddenly jolt while in flight, is considered a fairly normal occurrence and nothing to fear.
The plane was bound from Houston to Columbus when it was diverted to Little Rock.
A pilot with the carrier alleges she was retaliated against after accusing a coworker of sexual misconduct.
The Biden administration plans to propose a new rule that would require airlines to show travelers the true cost of their plane tickets. CBS News' Kris Van Cleave tells us what we can expect at checkout.
The impact of landing was so hard that the flight attendant thought the plane had crashed, the NTSB said.
Global airline industry leaders were predicting a coming shortage well before the pandemic hit.
According to the U.S. Bureau of Labor Statistics, more than 14,000 pilot openings are projected for each year over the next decade.
The 68-year old Florida resident was yelled at, berated and ejected after pulling down her mask to drink water, suit claims.
Aviation authorities have reported more than 5,000 incidents of passengers behaving badly this year.
The United Nations and other agencies have warned for weeks that an Israeli assault on Rafah, which borders Egypt near the main aid entry points, would cripple humanitarian operations
At the same time, the three are accusing each other of being pro-transgender.
A line of family, friends and loved ones filled a North Texas home to celebrate Viola Ford Fletcher's birthday.
The shooting occurred on Friday night inside a Regal Cinemas theater in Ohio, according to police.
A'ja Wilson, of the Las Vegas Aces, has joined a roster of women athletes who have partnered with Nike to develop signature collections.
North Korea in recent months has maintained an accelerated pace in weapons testing as it expands its military capabilities while diplomacy with the United States and South Korea remains stalled.
Sean "Diddy" Combs is asking a judge to dismiss a lawsuit alleging that he and two other men raped a 17-year-old girl in a New York recording studio in 2003.
The U.N. food agency says more than 300 Afghans have died in flash floods that also destroyed more than 1,000 houses in the northern province of Baghlan.
After losing a leg in the Boston Marathon bombings, Jessica Kensky proudly walked the graduation stage Friday with her service dog, Rescue, in hand.
Tens of thousands of transborder students — some as young as kindergarteners — cross the border from Mexico into California, Arizona, New Mexico and Texas to pursue an education in the United States.
A'ja Wilson, of the Las Vegas Aces, has joined a roster of women athletes who have partnered with Nike to develop signature collections.
The shooting occurred on Friday night inside a Regal Cinemas theater in Ohio, according to police.
Sean "Diddy" Combs is asking a judge to dismiss a lawsuit alleging that he and two other men raped a 17-year-old girl in a New York recording studio in 2003.
Parts of the country saw the aurora borealis on Friday night and the dazzling show will continue on Saturday night, according to officials.
A'ja Wilson, of the Las Vegas Aces, has joined a roster of women athletes who have partnered with Nike to develop signature collections.
The $5 meal could include a choice of a McChicken, a McDouble or four-piece chicken nuggets along with fries and a drink.
Due to bankruptcies and other problems, retailers plan to close almost 3,200 stores this year, up 24% from a year ago.
Huy Fung Foods said its peppers are "too green" to make its signature sriracha sauce, forcing it to suspend production until September.
Annual wildfires and flooding are keeping major insurance companies from covering homeowners in California and Florida.
At the same time, the three are accusing each other of being pro-transgender.
Minnesota officially adopted its new state flag on Saturday, making the old flag history. So what happens to the old flag now that it is obsolete?
Michael Cohen's testimony in former President Donald Trump's criminal trial in New York suggests the prosecution is reaching the home stretch of its case.
The highly anticipated State Department report doesn't formally conclude Israel is in violation of U.S. or international law.
A divided three-judge panel ruled last month a recently adopted congressional map that includes two majority-Black districts is an unconstitutional racial gerrymander.
Eighty-four million Americans had a mental disorder in 2022, while 34 million people had a substance use disorder. About 11 million people dealt with both, but many did not receive professional treatment, partially because of a persistent stigma leading to silence and shame around mental health problems. Michelle Miller reports on how former congressman Patrick J. Kennedy and author Stephen Fried are hoping to make change with their new book.
Some states are cracking down on claims by anti-abortion rights organizations that offer "abortion pill reversal" treatment.
The parents of a U.K. toddler say it's "absolutely mind-blowing" to see their daughter, enrolled in a gene therapy trial, hear for the first time.
Some of the strains in the "FLiRT" group are closely related to the JN.1 COVID variant from last winter.
Seattle Mayor Bruce Harrell said that the facility would be supported by the Seattle Fire Department's overdose response team.
Tens of thousands of transborder students — some as young as kindergarteners — cross the border from Mexico into California, Arizona, New Mexico and Texas to pursue an education in the United States.
While officials work to keep politics out of the event, the Israel-Hamas war has led to controversy this year.
North Korea in recent months has maintained an accelerated pace in weapons testing as it expands its military capabilities while diplomacy with the United States and South Korea remains stalled.
The United Nations and other agencies have warned for weeks that an Israeli assault on Rafah, which borders Egypt near the main aid entry points, would cripple humanitarian operations
The U.N. food agency says more than 300 Afghans have died in flash floods that also destroyed more than 1,000 houses in the northern province of Baghlan.
Native Fashion Week designers embraced the runway, juxtaposing modernity and traditional Native ceremony.
The new book by the host of HBO's "Real Time" takes aim at those who brazenly invoke the standards of today to rewrite history in ways that even "Star Trek" would think go too far.
While officials work to keep politics out of the event, the Israel-Hamas war has led to controversy this year.
Sean "Diddy" Combs is asking a judge to dismiss a lawsuit alleging that he and two other men raped a 17-year-old girl in a New York recording studio in 2003.
Singer-songwriter Katie Pruitt garnered widespread acclaim for her introspective music and powerful live performances after releasing her first album in 2020. Rolling Stone even declared her an "artist you need to know." Now returning to Saturday Sessions with music from her new album "Mantras," here is Katie Pruitt with "White Lies, White Jesus And You."
Apple's "Crush!" advertisement for the new iPad Pro features a myriad of artistic tools getting smashed in a large hydraulic press.
The Ascension Healthcare Network, one of the nation's leading nonprofit and Catholic health systems, says a "cyber security event" disrupted its clinical operations Wednesday. Threat intelligence company Cyble says there have been 77 ransomware attacks on the U.S. health care sector since the beginning of February. CBS News homeland security and justice reporter Nicole Sganga joins to unpack the troubling trend.
From labor shortages to environmental impacts, farmers are looking to AI to help revolutionize the agriculture industry. One California startup, Farm-ng, is tapping into the power of AI and robotics to perform a wide range of tasks, including seeding, weeding and harvesting.
The tech giant disclosed Thursday that a database was accessed through a Dell portal, which contains a database of customer information. CBS News' John Dickerson has the details.
FTX says most of its customers will receive some of their money back nearly two years after the cryptocurrency exchange collapsed. Yesha Yadav, associate dean of Vanderbilt Law School, joins CBS News to discuss how the payback will work.
Parts of the country saw the aurora borealis on Friday night and the dazzling show will continue on Saturday night, according to officials.
Geomagnetic storms can affect infrastructure, but may also bring an expanded viewing of the aurora borealis.
Americans could be treated to a show of the northern lights this weekend from a powerful geomagnetic storm heading toward Earth.
The parents of a U.K. toddler say it's "absolutely mind-blowing" to see their daughter, enrolled in a gene therapy trial, hear for the first time.
Climeworks, a Swiss pioneer in the fast-growing field of CO2 capture and storage, launches operations at a new site on a dormant volcano.
The shooting occurred on Friday night inside a Regal Cinemas theater in Ohio, according to police.
Witness testimony continued Friday in the murder trial of Karen Read, a Massachusetts woman accused of killing her police officer boyfriend, John O'Keefe, in 2022. Read has pleaded not guilty and her lawyers argue local law enforcement officials are framing her. CBS News Boston's Penny Kmitt has the latest on the testimony.
Bailey Boswell was convicted of murder in the 2017 death of Sydney Loofe. Boswell's boyfriend was also convicted and sentenced to death.
Edrick Lamont Faust, 48, was charged with murder, and various other charges in connection with the 23-year-old first-year law student's death, the Georgia Bureau of Investigation announced.
How an unusual clue ended life on the run for fugitive William Greer, wanted for killing his girlfriend Tammy Myers and hiding her body.
Geomagnetic storms can affect infrastructure, but may also bring an expanded viewing of the aurora borealis.
Americans could be treated to a show of the northern lights this weekend from a powerful geomagnetic storm heading toward Earth.
The sunspot responsible for the odd series of strong solar flares is so big you can see it with your own eyes from Earth.
In the image, "a ghostly hand appears to be emerging from the interstellar medium and reaching out into the cosmos," the NOIRLab said.
The so-called super Earth — known as 55 Cancri e — is among the few rocky planets outside our solar system with a significant atmosphere.
A look back at the esteemed personalities who've left us this year, who'd touched us with their innovation, creativity and humanity.
Despite losing three quarters of the blood in her body, Donna Ongsiako was able to help police find the person who almost took her life.
The Francis Scott Key Bridge in Baltimore collapsed early Tuesday, March 26 after a column was struck by a container ship that reportedly lost power, sending vehicles and people into the Patapsco River.
When Tiffiney Crawford was found dead inside her van, authorities believed she might have taken her own life. But could she shoot herself twice in the head with her non-dominant hand?
We look back at the life and career of the longtime host of "Sunday Morning," and "one of the most enduring and most endearing" people in broadcasting.
David Begaud heads to a surprise city on a mission to find a story in 48 hours – and he meets three strangers with powerful messages to share. A heroic cowboy teaches a lesson in modesty. Plus, more heartwarming news stories.
In Washington, D.C., we meet two figure skaters who are expanding access to the sport to other Black college students. Then in California, UFC legend Ronda Rousey opens up about her life and career in her vulnerable new memoir. Watch these stories and more on Eye on America with host Michelle Miller.
New White House report says Israel may have violated international humanitarian law in Gaza; How chef Fermin Nunez is changing the culinary scene in Austin, Texas
Incredible Northern lights set the sky ablaze on Friday night, with some vibrant colors even visible to the naked eye amid a geomagnetic storm. Meanwhile, a protest in Germany at a Tesla factory turned into a stampede. All that and all that matters in today’s Eye Opener.
Singer-songwriter Katie Pruitt garnered widespread acclaim for her introspective music and powerful live performances after releasing her first album in 2020. Rolling Stone even declared her an "artist you need to know." Now returning to Saturday Sessions with music from her new album "Mantras," here is Katie Pruitt with "White Lies, White Jesus And You."