Behind the controversial AI tech used to inspect rental vehicles for damages
Adam Foley and his wife said they rented a car from Hertz. When they returned home, the company said he owed $350 for two small dents and a processing fee.
Hertz
Behind the AI tech used to inspect rental vehicles
As millions of Americans get ready to hit the road for Labor Day weekend, some rental car companies are deploying artificial intelligence scanners to look for damage -- and it may lead to more consumers getting dinged. Kris Van Cleave reports.
Hertz CEO promises to address false arrests
The new CEO of rental giant Hertz is now promising to fix a problem CBS News has been reporting on for months: Customers who say they were falsely arrested after Hertz reported the cars they legitimately rented as stolen. CBS News consumer investigative national correspondent Anna Werner reports.
Hertz is selling ex-rental Teslas for cheap, citing pricey maintenance
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Man claims Hertz falsely accused him
A Kentucky man says Hertz accused him of stealing a car, a car he says he returned over three years ago. CBS News' Anna Werner reports.
Hertz clarifies policy after Puerto Rican man was denied rental car
The move comes after a Puerto Rican man was denied a car rental when Hertz employees demanded to see his passport instead of his license.
Hertz to pay $168M after customers wrongly accused of theft
Some customers were wrongly jailed after the company reported the cars they had rented as stolen.
Hertz CEO vows to "do right" by customers after false theft reports
Hertz CEO Stephen Scherr says he is looking to fix the problem that caused some Hertz customers to be falsely arrested.
Senators call for investigations into Hertz
Two U.S. senators are calling for the government to examine the practices of rental giant Hertz, whose reports to police of stolen rental cars allegedly led to the false arrests of hundreds of customers. CBS News consumer investigative correspondent Anna Werner reports.
Senators call for Hertz investigation
Members of Congress are calling for a government investigation into claims from Hertz rental car customers who say they were falsely arrested after the company reported the cars they rented were stolen. CBS News consumer investigative national correspondent Anna Werner explains why lawmakers responding to these claims is significant.
Senators call for probes into Hertz after CBS News reports on alleged false arrests
Senators Elizabeth Warren and Richard Blumenthal are calling for investigations into the false arrest allegations and consolidation in the rental car industry.
Man arrested on cruise ship is latest to be accused of stealing Hertz car
"I am one of their best customers. And here I am sitting in jail," Hertz customer Charles Doucette said.
Hertz ordered to release data on number of renters it accuses of theft
The company already faces 230 claims by people who allege they were falsely arrested for stealing rental cars based on erroneous reports from Hertz.
Hertz customers: We were arrested, jailed over false theft reports
More people have come forward to claim they were accused, arrested and even jailed after Hertz reported cars they had legitimately rented were stolen.
Customers allege Hertz had them falsely arrested: "Just terrifying"
The car rental giant, which recently emerged from bankruptcy, insists virtually all of the claims are "meritless" and says they should not be allowed to proceed for various technical reasons.
Tesla loses $40B in value after Musk says Hertz deal not "signed yet"
Tesla's stock price fell 4% after CEO Musk tweeted that a reported deal to sell 100,000 cars to Hertz has not been finalized.
Hertz to buy 100K Tesla Model 3 cars in push for EV rentals
The car rental service is spending billions on Tesla's Model 3 vehicles, just months after leaving bankruptcy.
Hertz sued for not producing receipt that cleared man of murder
The evidence from Hertz was finally obtained after Herbert Alford spent nearly five years in custody for a murder.
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Kouri Richins, mom who wrote grief book, found guilty of murdering her husband
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Ex-wife told 911 the Michigan synagogue attacker was "not stable" before incident
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Illinois Senate primary race is test of Pritzker's sway, Democrats' views of ICE, outside spending
The 2026 Democratic primary campaign for retiring Sen. Dick Durbin's Senate seat is largely a three-person race. Voters go to the polls Tuesday in Illinois.
Cuba plans to open up to investment from nationals in U.S. amid pressure from Trump
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From a surprising heatwave in California to blizzards burying parts of the Midwest and storms rolling over the East Coast, chaotic weather put more than half the nation's population in the path of extreme conditions.
Illinois Senate primary race is test of Pritzker's sway, Democrats' views of ICE, outside spending
The 2026 Democratic primary campaign for retiring Sen. Dick Durbin's Senate seat is largely a three-person race. Voters go to the polls Tuesday in Illinois.
Alleged pipe bomber argues charges should be tossed under Jan. 6 pardons
A man who was accused of planting pipe bombs outside the RNC and DNC on the eve of the Jan. 6 attack is arguing he is covered by President Trump's sweeping pardons of alleged Jan. 6 rioters.
Kouri Richins, mom who wrote grief book, found guilty of murdering her husband
Jurors delivered their verdict Monday in the trial of Kouri Richins, a Utah mother accused of murdering her husband and later publishing a children's book about grief.
Kennedy Center votes to shut down ahead of Trump-backed renovation project
The Kennedy Center's board of directors has voted to shut down operations for two years following this summer's July 4 celebrations.
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Costco recalls meatloaf meal due to salmonella risk
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Hyundai stops sales of some 2026 models after a child's death
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With gas prices still rising, experts recommend 3 ways to save fuel
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Gas prices edge higher with Brent crude remaining above $100 per barrel
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The Iran war is making it harder for Fed officials to cut interest rates
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Trump hosting big White House event around EPA's biofuels mandates decision
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The 2026 Democratic primary campaign for retiring Sen. Dick Durbin's Senate seat is largely a three-person race. Voters go to the polls Tuesday in Illinois.
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A dad's colon cancer spread to lungs. He says what happened next was a miracle.
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Sebastian Marset, who eluded police for years, was captured in Bolivia last week and transferred to U.S. custody.
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U.S. hospitals, insurers turn to AI for claims
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Kouri Richins convicted of murdering husband
A jury on Monday found Kouri Richins, a Utah mom who wrote about grief, guilty of murder in the fatal poisoning of her husband. CBS News reporter Andres Gutierrez has more.
Kouri Richins, mom who wrote grief book, found guilty of murdering her husband
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Kouri Richins convicted of murdering husband
A jury on Monday found Kouri Richins, a Utah mom who wrote about grief, guilty of murder in the fatal poisoning of her husband. CBS News reporter Andres Gutierrez has more.
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