Southwest offers 25K reward points as "gesture of goodwill"
The frequent-flier points, worth about $300, will never expire and have no blackout dates, according to airline's CEO.
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The frequent-flier points, worth about $300, will never expire and have no blackout dates, according to airline's CEO.
Southwest's initial offer of vouchers for canceled flights violated its contract of carriage, passenger alleges.
Carrier said flights are back on track after travel woes, but concedes it is "inundated" with lost luggage.
Carrier expects to resume normal operations Friday after canceling more than 13,000 trips following the huge winter storm.
Southwest Airlines' scheduling software caused a "snowball effect" after initial weather-related disruptions, a pilot said.
Authorities are on the lookout for a group of suspects in Sacramento who are taking advantage of the Southwest Airlines chaos and stealing travelers' bags.
Embattled carrier on Thursday cancels more than 2,000 additional flights, as airline executives offer profuse apologies.
Thousands of flights have been canceled.
Carrier cancelled more than 60% of its flights Tuesday after giant winter storm, with federal airline regulators pledging to investigate.
Americans are stranded at airports across the country, including here in Sacramento. As of around 7 p.m. Monday, 2,900 Southwest flights have been canceled. In Sacramento, 143 flights were delayed.
Last week's winter weather travel mess is lingering like a vicious hangover into this week -- and the headaches are migraine-proportioned for Southwest Airlines, its CEO Bob Jordan, airline employees and most of all its frustrated passengers on Monday.
A California woman who punched a Southwest Airlines flight attendant in the face, breaking her teeth, during a flight from Sacramento to San Diego has been sentenced to 15 months in federal prison.
Dozens of flights have been delayed at airports in the U.S., including Sacramento International Airport after Southwest Airlines experienced technology issues Saturday morning.
A Southwest Airlines flight that departed from Sacramento on Wednesday morning had to turn back around due to a pressurization issue, officials say.
A California woman is accusing Southwest Airlines of racial profiling, saying she was accused of human trafficking while traveling with her biracial daughter.
A company spokesperson says the issues have been fixed. They also say Monday's and Tuesday's issues aren't related.
A fight onboard a flight from Sacramento to San Diego resulted in a flight attendant getting punched. CBS13 spoke with a passenger who was on the plane when it happened.
A Southwest Airlines flight attendant was assaulted by a passenger and lost two teeth in the attack last weekend, according to a union president, who complained to the airline's CEO about unruly passengers.
A two-year-old boy in Elk Grove and his favorite action figure are back together again after an unexpected adventure left them separated by thousands of miles.
Southwest Airlines is offering dirt cheap flights out of Sacramento, but you have to act fast.
A Southwest Airlines flight attendant says two pilots live-streamed video from a hidden camera in a commercial airliner's lavatory to an iPad in the cockpit, a lawsuit says.
Southwest Airlines announced on Thursday that they will be adding daily nonstop flights between Sacramento and Honolulu beginning January 19, 2020, with an introductory offer as low as $99 tickets available today only.
Southwest's Sacramento to Hawaii flights will more than likely not start before the New Year, although we may get to start buying flights sooner than that.
Southwest Airlines is more making schedule revisions to deal with issues surrounding the Boeing 737 MAX. The airline has now removed its 38 MAX planes from its flight schedule through November 2. It previously removed the fleet from its schedule through October 1.
Southwest announced more than a year ago its plans to sell nonstop flights from Sacramento International Airport to Hawaii; however, those flights have yet to go on sale or be offered.
Mark McGwire rejoined the Athletics as a special assistant to player development.
Yuba City is looking to crack down on unpermitted street vendors after seeing an uptick in unpermitted street food vendors over the past few years.
Drivers who rely on a congested stretch of Baseline Road could soon see some relief.
President Trump late Friday addressed a video posted to his social media account that included a racist depiction of Barack and Michelle Obama as apes, telling reporters he didn't see the part that showed the former president and first lady.
The Kern County Water Agency says it can no longer subsidize water deliveries to Western Hills Water District, which supplies water to Diablo Grande in Stanislaus County, citing years of unpaid bills and failed negotiations.
Sacramento State is making an aggressive push to join a Football Bowl Subdivision (FBS) conference as early as the upcoming football season, sources said.
The Kern County Water Agency says it can no longer subsidize water deliveries to Western Hills Water District, which supplies water to Diablo Grande in Stanislaus County, citing years of unpaid bills and failed negotiations.
Mark McGwire rejoined the Athletics as a special assistant to player development.
The Sacramento City Unified School District is looking at a multi-million-dollar budget deficit and is now facing a major shakeup after the superintendent stepped down.
Yuba City is looking to crack down on unpermitted street vendors after seeing an uptick in unpermitted street food vendors over the past few years.
The City of Sacramento is considering joining a growing list of California cities and counties creating rules to ban U.S. Immigration and Customs Enforcement operations on city property.
A proposed set of upgrades to Rio Americano High School's stadium is drawing both support and pushback, with the deadline approaching to submit public input as part of the project's environmental review.
Adoption is becoming the newest way to assist people who are homeless in Sacramento. Here is an inside look at the unusual fundraising effort at one local homeless shelter and how the money will help.
Mark Zuckerberg and his company, Meta, are putting $50 million into a partnership to build a new Sacramento State University campus where old, unused state office space currently sits downtown.
The Sacramento Police Department said officers shot and killed a suspect while responding to a bank robbery on Thursday afternoon.
The Super Bowl LX countdown has the NFL trying to tackle concerns over U.S. Immigration and Customs Enforcement activity around Levi's Stadium.
A 59-vehicle pile-up shut down a main California highway Saturday morning as fog severely limited visibility.
A California Supreme Court ruling involving a Sacramento traffic stop bars police from stopping or ticketing drivers over loose marijuana, ruling that it's similar to spilled beer and not readily consumable.
California's snowpack saw a drop in January after several weeks of no snow eliminated gains from a series of atmospheric rivers weeks ago, water officials said on Friday.
The Fremont factory will still manufacture Model 3 and Y, but the space where Model S and X are made will instead focus on mass production of Tesla's Gen 3 Optimus robots.
Mark McGwire rejoined the Athletics as a special assistant to player development.
Sacramento State is making an aggressive push to join a Football Bowl Subdivision (FBS) conference as early as the upcoming football season, sources said.
Don't miss the 2026 Winter Olympics opening ceremony. Here's how to watch live, stream for free and catch replays.
Former San Francisco 49ers running back Roger Craig, a record-setting dual-threat player as a runner and receiver, was elected as one of the newest members of the Pro Football Hall of Fame on Thursday.
San Francisco 49ers running back Christian McCaffrey was awarded the league's Comeback Player of the Year at the NFL Honors event on Thursday evening.
Yuba City is looking to crack down on unpermitted street vendors after seeing an uptick in unpermitted street food vendors over the past few years.
President Trump late Friday addressed a video posted to his social media account that included a racist depiction of Barack and Michelle Obama as apes, telling reporters he didn't see the part that showed the former president and first lady.
The footage is included in a video that promotes false claims that the 2020 presidential election was rigged against Mr. Trump.
The City of Sacramento is considering joining a growing list of California cities and counties creating rules to ban U.S. Immigration and Customs Enforcement operations on city property.
The Trump administration launched its new TrumpRx direct-to-consumer prescription drug listing site late Thursday, part of a push to offer medication at steep discounts.
Health officials in the East Bay said a man has died from consuming toxic wild mushrooms, amid an ongoing spike in mushroom-related poisonings throughout California.
Health officials in Napa County confirmed Wednesday that a child has been diagnosed with measles in the county's first case in nearly 15 years.
The Harmony Health Street Medicine team spends their days visiting encampments and connecting with vulnerable people, meeting them where they are and offering care outside of a clinic and without barriers.
Kaiser Permanente has reached a lawsuit settlement over alleged patient data breaches involving Kaiser websites and mobile applications, with members eligible to receive a payment from a $46 million settlement fund, the health care giant announced.
After the ACA tax credit lapsed in December, enrollees are opting for less robust health plans or dropping coverage altogether.
Finding the perfect dress isn't easy, but now, selling them could become a lot more challenging.
This weekend, Placer County is hosting its annual Sip Into Spring event, offering free or discounted tastings at more than 20 wineries along what's known as the Placer Wine Trail.
From fruits and veggies to car parts, economists project that businesses will pass along the cost of the tariffs to customers.
An economic blackout was underway Friday as activists nationwide encouraged people not to spend their money at large corporations, retailers and fast-food chains for 24 hours.
San Joaquin County's retail theft reporting app has only been around for six months and is already bringing a sense of calmness to local business owners.
President Trump and Gov. Gavin Newsom have made several different claims about California gas prices. Here's what we found.
This year-long investigation provides an unprecedented look at California's one-party supermajority legislature through the eyes of grieving parents who discover how California lawmakers kill popular bills by not voting.
This year-long investigation by CBS News California investigative correspondent Julie Watts examines the many components of California's new tougher-on-crime law.
A Natomas mother demanded that her daughter be exhumed and cremated after a Sacramento cemetery moved her grave without telling the family.
The California Highway Patrol captain accused of workers' compensation fraud was the commander in charge of the fatal Mahaney Park shootout in Roseville, three officers who worked under him at the time of the shootout said.
CBS13 and the Call Kurtis consumer investigative team devised an idea on how to lower what consumers owe on their credit cards -- and it begins with a simple phone call.
No one wants to think about death. However, it's important to plan on what happens to your digital assets after you die.
After spending $18,000 on waterproof laminate floors, a Natomas couple spotted damage after the first cleaning.
More than a year after Hai Pham canceled the trial membership, he kept getting charged every month for it.
A Natomas mother demanded that her daughter be exhumed and cremated after a Sacramento cemetery moved her grave without telling the family.
A major home developer is rethinking how communities are built in wildfire-prone areas and the future is taking shape in El Dorado County.
San Joaquin County secured a grant aimed at helping to build a wildfire protection plan for the entire county.
More than two dozen structures were destroyed in a wildfire in the eastern Sierra Nevada mountains on Wednesday afternoon, officials said.
Clean-up has started in Chinese Camp after the TCU September Lightning Complex Fire ripped through the Gold Rush town earlier this month.
The fires burning in Calaveras and Tuolumne County caused air quality officials to issue a smoke advisory, warning people that the air quality may be unhealthy for sensitive groups.
A Sacramento County dog picked up thousands of miles from home after he went missing five years ago was reunited with his family on Wednesday.
What started as a suspicious circumstances call for Rancho Cordova police ended with a newborn surprise.
A once-empty lot behind Church of the Cross in north Modesto now hosts a thriving community garden with more than 140 plots and growers from across the globe.
A Sacramento-area middle school history and English teacher is in the running to win big as America's Favorite Teacher, a title her students think she is more than worthy of being awarded.
Junior Romello Bruhn of Woodland Christian High School is closer than ever to scoring 3,000 career points, something only 13 high school athletes have accomplished in California state history.
Yuba City is looking to crack down on unpermitted street vendors after seeing an uptick in unpermitted street food vendors over the past few years.
An underground homeless camp was found under a Stockton bridge.
Here's a look at the weather forecast Friday evening.
From picking fruit to starring on the big screen, a Yuba City man returned home to meet fans.
The Kern County Water Agency says it can no longer subsidize water deliveries to Western Hills Water District, which supplies water to Diablo Grande in Stanislaus County, citing years of unpaid bills and failed negotiations.