![volcanoairportkorea.jpg](https://assets2.cbsnewsstatic.com/hub/i/r/2010/04/16/6b49f532-a642-11e2-a3f0-029118418759/thumbnail/640x360/3839645503516f94f8bc5ccb02ecf40b/volcanoairportkorea.jpg?v=d8f7565ef3e8b72561ee316b5993cbf9#)
Passenger complaints about airline travel surged in 2023
The figure marks the largest volume of air travel complaints by consumers since 2020, when airlines were slow to give customers refunds during the pandemic.
Watch CBS News
The figure marks the largest volume of air travel complaints by consumers since 2020, when airlines were slow to give customers refunds during the pandemic.
Bottles of water and firearms are the most frequently stopped items by TSA officials, but now and then agents come across the unexpected.
Budget carrier Spirit is eliminating some fees amid growing pushback against hidden airline industry charges.
The Transportation Security Administration said more than 2.95 million individuals were screened at airport checkpoints on Friday.
The Biden administration is enlisting the help of officials in 15 states to enforce consumer-protection laws covering airline travelers, a power that by law is limited to the federal government.
This comes in response to a series of concerning incidents involving United aircraft over the last month.
When Delta pilot Lawrence Russell Jr. sent his bag through an X-ray scanner, it was found to contain two bottles of Jägermeister.
John Barnett worked at Boeing for 32 years and has raised flags about multiple concerns at the airline manufacturer.
As some of the 49er Faithful start making plans to get to the Super Bowl party in Las Vegas to root the team on, some airlines are beefing up their flight schedule from the Bay to Sin City to accommodate the crowds.
Feathery white lines of condensation left behind airplanes, known as contrails, add to warming the planet. A new study suggests artificial intelligence could dramatically reduce them.
The aircraft, a collaboration with Lockheed Martin Skunk Works, is the centerpiece of NASA's Quesst mission, with an end goal of minimizing cross-country travel time by making supersonic flight over land possible.
Traveling for Thanksgiving? See which days are the busiest for flyers and people hitting the road.
Staffing shortages among airline pilots, air traffic controllers and maintenance workers could impact travelers for years to come.
The new accessible airline seat is proof of "what real leadership looks like," disability activists say.
The constricted space between passengers is a contested zone where one person's comfort is another's pain. What is right?
The proposals follow last year's flight disruptions and as the summer travel season is about to kick into high gear.
The FAA has referred 250 cases to the FBI for criminal prosecution review since 2021.
The flight descended as fast as 8,600 feet per minute, according to preliminary data.
As travelers head for the skies, one airline is offering an all-you-can-fly deal — and one destination is offering free trips.
A lack of "operational resilience" led carrier to cancel 16,000 flights, carrier's chief operating officer said.
The proposed legislation also includes a limit on fees for baggage and seating.
The agency said the contractor "unintentionally" deleted some files and there were no signs of malicious intent or a cyberattack. The outage disrupted thousands of flights.
Of those guns taken at airport security checkpoints, 88% were loaded, the agency said.
Carrier cancelled more than 60% of its flights Tuesday after giant winter storm, with federal airline regulators pledging to investigate.
An agent spotted the animal inside a traveler's checked bag as it passed through the machine, according to the Transportation Security Administration.
The election advisory committee for San Joaquin County wants fewer ballot boxes, but county supervisors shot down that idea.
"I'm going to give him a taste of his own conduct," said the former mayor of San Francisco.
In Vallejo, it's been a summer of violence as residents and business owners are worried about safety, gun violence, and crime.
Take a quick hike in the Tahoe region and it's easy to see conditions are ripe for a fire.
Oakland police on Friday announced they have arrested an adult male and two teens in connection with the fatal shooting of a mother of eight who confronted alleged drug dealers in front of her home earlier this month.
The election advisory committee for San Joaquin County wants fewer ballot boxes, but county supervisors shot down that idea.
A woman has been arrested on suspicion of starting a fire that forced evacuations in the Grass Valley area of Nevada County on Friday afternoon.
A beloved Land Park ice cream shop is for sale, but there is hope that the new owners will continue its sweet legacy.
"I'm going to give him a taste of his own conduct," said the former mayor of San Francisco.
In Vallejo, it's been a summer of violence as residents and business owners are worried about safety, gun violence, and crime.
Mark Orr, the Sacramento State athletics director, was appointed to a new role on the NCAA Division I Football Championship Committee, the university announced Thursday.
Mayor Darrell Steinberg said Tuesday that Rio City Café in Old Sacramento will close on Saturday.
Emergency repair work is continuing on a Sacramento street after a large sinkhole caused a city truck to get stuck.
A man was convicted of first-degree murder in the 2020 shooting death of a mother of four in Sacramento, prosecutors said Thursday.
Millions of dollars are about to be handed out to help keep kids safe in Sacramento, and a workshop was held to ask people how the funding should be spent.
Take a quick hike in the Tahoe region and it's easy to see conditions are ripe for a fire.
Newsom signed a package of bills Friday targeting organized retail theft and other property crimes that will include stricter punishments for repeat offenders.
For the second day in a row, a United Airlines flight from San Francisco to Rome was diverted, this time to Canada because of a medical issue aboard the plane.
California lawmakers are trying again to give public school teachers paid family leave. Critics worry it could come at the actual expense of students.
Two men and a woman were arrested in San Mateo Tuesday evening following an armed robbery at a shopping center and attempted carjacking, police said Wednesday.
After canceling joint practices because of a litany of injuries, San Francisco 49ers coach Kyle Shanahan plans to play several of his starters, including quarterback Brock Purdy, in an exhibition game against the New Orleans Saints.
Las Vegas Convention and Visitors Authority president and CEO Steve Hill says he is optimistic three key documents needed to begin construction on a new stadium for the Athletics would be approved Dec. 5.
Logan Webb threw seven-plus shutout innings, Grant McCray had his first career hit and home run, and the San Francisco Giants beat the Atlanta Braves 6-0 on Thursday to avoid a sweep.
Powered by JJ Bleday's first career grand slam, the Oakland Athletics rallied to beat the New York Mets 7-6 in the longest nine-inning game in the pitch-clock era.
Team USA's Jordan Chiles took to Instagram to open up about the loss of her bronze medal.
"I'm going to give him a taste of his own conduct," said the former mayor of San Francisco.
The Biden administration announced in April a new rule that expands Title IX's protections to LGBTQ students.
The debate over Proposition 36, the ballot measure would allow felony charges and increased sentences for theft and drug crimes, is heating up between Gov. Gavin Newsom and California's mayors.
Newsom signed a package of bills Friday targeting organized retail theft and other property crimes that will include stricter punishments for repeat offenders.
In North Carolina, Harris took note of falling inflation but added, "Still, we know that many Americans don't yet feel that progress in their daily lives."
Florida cucumber grower used untreated canal water found to be tainted with salmonella bacteria, laboratory tests found.
Trader Joe's reports 14 incidents of high flames, a handful resulting in minor burns and limited property damage.
Officials have been warning of a return to the pre-pandemic trends of pertussis, also known as whooping cough.
Staring at an iPad screen too much may keep little kids from learning to control their emotions, a new study finds.
A viral TikTok recipe that includes melting Jolly Ranchers landed a 9-year-old in the hospital with severe burns.
A Stockton gas station owner took it upon himself to keep prices low. At Ernie's General Store, the cash price for a gallon of gas is $3.99.
The federal government announced Wednesday that it will keep interest rates where they are for now, but that could change in the next few weeks.
CBS13 and the Call Kurtis consumer investigative team are on the lookout for the best back-to-school deals so that parents and families can save money.
There are big dreams to bring big development and business to Citrus Heights. The Sunrise Tomorrow Specific Plan is expected to transform the aging Sunrise Mall into a new central hub for the community with a main street, hotels, housing and more.
Customers are speaking out about their experience with the Flashfood app and how they've managed to save a few bucks.
California lawmakers are trying again to give public school teachers paid family leave. Critics worry it could come at the actual expense of students.
Lawmakers quietly amended a bill prompted by a decade-long CBS investigation into California's Newborn Genetic Biobank. They removed the part that requires the state to reveal who is using our DNA for research and why.
The doctor who was released from jail after driving his family off a cliff is being called the "poster child" for and against a California law that allows attempted murder defendants to get at-home mental health treatment instead of standing trial for alleged crimes.
It was an emotional day in court for many who lived through the shootout and Abril's later escape.
Instead of facing trial for attempted murder, the Pasadena doctor accused of trying to kill his wife and kids by driving their Tesla off a cliff was released on Monday.
A Sacramento woman who wanted to do a good deed by donating her car to charity ended up getting more than she bargained for.
August is the deadline for some weird, very strangely-themed college scholarships.
American credit card debt hit a record Tuesday, especially impacting younger adults who are putting more on their credit cards.
A Salida homeowner contacted CBS13 and the Call Kurtis consumer investigative team to tell us that she was charged for flooring she never received.
The federal government announced Wednesday that it will keep interest rates where they are for now, but that could change in the next few weeks.
Take a quick hike in the Tahoe region and it's easy to see conditions are ripe for a fire.
A woman has been arrested on suspicion of starting a fire that forced evacuations in the Grass Valley area of Nevada County on Friday afternoon.
Hundreds of people were allowed to return home Tuesday after being forced to flee a wildfire west of Reno that also shut down Interstate 80 along the California-Nevada line.
A new wildfire in Tuolumne County erupted overnight into Friday, prompting evacuation orders.
Ground crews are not only battling flames in the dark, but they're also dealing with tough terrain and dense brush. The only light they have is from the fire and a small headlamp on their helmets.
Kids and teens in Stockton are flocking to a program that's offering them the opportunity of a lifetime.
More than one hundred customers came out to celebrate the grand reopening of a restaurant that's been around for seven decades.
Pursuing higher education can be challenging for any college-bound student and for former foster youth, doing it alone can seem impossible.
A celebration at Sacramento Charter High on Thursday as college-bound seniors announced their campus of choice and 95% were accepted into four-year schools.
A bank employee in Lodi has some big bragging rights. He's never missed a day of work in his 47 years on the job and now he's getting ready to retire.
A woman has been arrested on suspicion of starting a fire that forced evacuations in the Grass Valley area of Nevada County on Friday afternoon.
The decision on how the state further tackles retail theft will be up to voters and right now, polls show a majority of them want harsher penalties for theft and fentanyl.
We asked people around Sacramento how they deal with empty nest syndrome.
As the end of summer nears, high school students start to move over. So what are the signs of empty nest syndrome and how can parents cope?
The election advisory committee for San Joaquin County wants fewer ballot boxes. They say with more boxes, the higher the chance for fraud.