Customers Frustrated With Vacaville Furniture Store Owner

VACAVILLE (CBS13) — They say they ordered furniture, but their orders never arrived. And when they went to the store to complain, it was gone.

These people say they're not going to give up without a fight. That's why they've the called the Vacaville Police Department.

"I found what I liked and it was a great price," Matt Bowman said.

But looking back on it now, Matt says it was too good to be true. He ordered a bedroom furniture set from the Furniture Outlet Store in Vacaville in October and says only his bed arrived.

'I kept bugging them, kept bugging them, and it's been a couple of months now," Matt said.

Bowman says now the store owner who sold him the furniture, is nowhere to be found. In fact, the business is closed down. All CBS13 found on a visit there Wednesday was a note saying they were out making deliveries.

"He's hurting a lot of people with whatever he's trying to do," Albert Buensalida said.

After getting the wrong sized mattress and making many unreturned calls, he confronted the owner at the store.

"He's looking at me in the eye telling me all of this BS, which is really upsetting because I tend to give people the benefit of the doubt," he said.

Albert says he was assured the problem would be fixed. Even though he had the owner's cell phone number, he says his calls were never answered.

We tried to call too. We left a message, and when we called back, the phone was out of service.

Matt and Albert both called the police.

"The first step is to determine if the store legitimately went out of business or if this was indeed a scam, which is what they're looking at right now," said Vacaville city spokesman Mark Mazzaferro.

But Matt is taking the investigation into his own hands, posting a letter on the store trying to find other victims and doing some research to track down the owner, who he fears has packed up to open up a new store in another town.

"We'll get him," Matt says
And he says if and when the police make an arrest in this case, he wants to be there for it.