Call Kurtis: Where's Our Wedding Cake?

Two Sacramento newlyweds say the cake didn't show up on their wedding day. The two were even more upset when they learned where the cake ended up. But the bakery says it wasn't their fault.

When the newlyweds couldn't get their $580 back, it was time to call Kurtis Ming.

"Everything was beautiful. It was set up really nice. Our vision had really been captured," Jennifer Banglos says of her wedding day.

Jennifer and her new husband, Lance, planned their wedding for more than a year.

"We had a lot of special, unique details that we personally added to the wedding," says Jennifer.

But one of the "unique details" they didn't plan was a grocery store sheet cake, with their custom bobble heads sitting on top. It was the quick fix when their wedding cake didn't show up.

"I started freaking out," says Jennifer.

The Banglos couple says their party called the bakery, River City Cakes in Elk Grove, about a dozen times, but no one answered.

They later learned the cake was delivered to a Quinceañera, at the same venue, the Ben Ali Shrine Center.

"That was the most devastating part, it had been there the whole entire time," says Jennifer.

So why didn't the cake get to them? River City Cakes blames the Banglos couple. The bakery tells us they delivered it to the main building at the Ben Ali Shrine Center. But the wedding was held in the back, outdoor area of the property, which technically has a different address.

"It was careless. It was careless," says Jennifer.

We tracked down the people from that Quinceañera. They say they told the bakery it wasn't their cake, but the bakery dropped it off anyway.

The newlyweds now want their $580 back. River City Cakes offered a $290 bakery credit and the cost to cover the store-bought cake.

"Like I'd use their business again," Jennifer says of the offer.

"No vendor goes unchecked," says event planner Catrina Arcularius, of Catrina Maria Designs and Venue Vixens.

Arcularius didn't work on Jennifer and Lance's wedding, but says all deliveries should be approved on arrival.

"Each vendor arriving on site should absolutely have a contact person and be responsible for finding that person," says Arcularius.

River City Cakes issued us this statement:

• The bottom line is they told us the wrong address and should have clarified it. The florist for the Quinceañera was there when the cake was delivered, nothing was ever said about the cake being at the wrong place. We have already offered the family money and store credit, they declined and told us they were going to sue us for damages. They even told us a specific number they were going to sue for, $5,000. We even offered to pay the FULL amount for the cakes they had to buy. We have been more than fair to Lance and Jennifer.

  The reason we didn't answer the phone for two days was we are closed from 2 p.m. Saturday to 10 a.m. Tuesday. We called them on Tuesday after their wedding and tried to resolve this. We still have the messages from them and they are more than hurtful. (the time of the message is 6:30 p.m.)

  The reason we don't have anyone sign for a cake is because we deliver an hour to an hour and a half before the reception. Usually the only people there are florist, reception staff and a few other vendors. The bride and groom as well as anyone else like a coordinator, is usually busy getting ready. How is a florist supposed to know what the cake looks like?

  All the weddings before this and all the ones since, we have not had a problem such as this. It seems as though they are looking for a lot more than we offered by dragging this out. They never gave us a counteroffer. Just threats. And now they are going on television to bully us and that's not the way we like to do business. We delivered their cake at the time and address THEY provided, we offered them a fair deal, we never got upset when they yelled at our staff for a half an hour, they threatened to sue us and now are taking this situation a step further than it needs to be.

  We want to resolve this, and have done our part to. The offer still stands. We have a SIGNED contract. They agreed to have their cake delivered to the address they provided to us by Jennifer. If they want to sue us that's fine but a judge will easily rule in our favor seeing as they did sign the contract and we did deliver the cake to the address on the contract.

Now, because of this miscommunication, Jennifer and Lance say they can never fix the embarrassment they felt on the big day.

"They're in the business to make memories and that was failed for my wedding," says Jennifer.

Arcularius suggests brides and grooms get everything regarding vendor contracts in writing, including delivery instructions and vendors' cell phone numbers, in case there is a problem.