Call Kurtis: I'm Not Dead!

Glenda Williams is alive, as far as we can tell. But she contacted us with no idea how to prove she's not dead.

She dabbles in the world of the dead; reading up on ghosts, even taking a class on psychic and spiritual knowledge. So it seems ironic that someone in the credit world thinks Glenda Williams is dead herself. She swears she's not a ghost.

"I'm very sure I'm alive," said Glenda, laughing.

But a recent rejection letter from a credit card company says otherwise.

"It says, 'Credit bureau reports applicant is deceased,'" Glenda said.

She says her bank shows the same thing when they pull up her information.

"If I need credit for something, I won't be able to get it," she said.

We looked at her credit report and yes, several credit cards are reporting her as "deceased." How does this happen?

"It could be transposed social security numbers, similar name, similar address," said credit expert Al Bingham.

Bingham says you have to correct mistakes like these right away, or your credit cards could dry up.

"If they see you're deceased, they may go in and shut off your credit line, which could come back and hurt your credit score," Bingham said.

Al says she now needs to report the problem to the credit bureaus.

Glenda sent Equifax, Experian and TransUnion a copy of her social security card, drivers license, her credit report and a notarized letter, explaining she is alive.

"The ball is in their court. They're going to have to figure out what went wrong because it's nothing wrong at my end," she said.

We then checked in with the bureaus. One of them said this all happened because one credit card company reported Glenda dead. We reached out to that credit card company, GE Money, which admitted they made a mistake. And the bureaus have assured us, Glenda is about to be brought back to life.

Asked how she'll feel, Glenda told CBS 13, "Yeah, a little bit more alive."

Glenda is expecting new credit reports from all three bureaus. She's been told to double-check those for any inaccuracies. Credit expert Al Bingham said, for the average consumer, this could take weeks, possibly months, to fix on your own. Of the thousands of credit reports he's viewed, he said he's seen this mistake happen fewer than 100 times.