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Consumers rent safe deposit boxes to keep important things safe -- but Prasad said the key didn't work, and when Chase drilled it open, her jewelry wasn't there.
Sanchez filed a police report and alerted Avis. She had piece of mind knowing she paid Avis extra for the loss damage waiver that gives you extra protection when you rent a car. She says with no explanation Avis billed her nearly $6,000. Because she used a debit card, they plucked $3,200 of it straight from her bank account, leaving this single mom of four no way to pay her rent.
Robert Oates said Massage Envy told him he can't access his 35 massages unless he pays to become a member again. A Call Kurtis Investigation found as many as 130,000 Californians, like Robert, involved in a class action lawsuit filed against Massage Envy.
Leonard Sperandeo American Airlines' flight made an emergency landing in Wichita, Kansas. Everyone had to rebook their flights, but he said there was only one ticket agent for a line of 150 passengers.
When they alerted the airline, they were told a second room would cost hundreds more than the other couple was willing to spend, but Les says the airline refused to refund the other couple's airline tickets.
The new FICO credit score formula could raise your credit, but some are raising concerns before it's even launched.
No one likes being in a car wreck, but when a tow truck comes to your aid, what happens if they leave even more damage?
Donna Salierno said her credit card took away her reward points when she found a fraudulent charge. When the company wouldn't return them, it was time to Call Kurtis.
Someone called Travis Hausauer claiming they were from Pacific Gas & Electric and that they were on their way to the Squeeze Inn to shut off the gas.
Often when you buy something, there's a warranty. But when Louis Margolies said the three-year warranty for their recliners expired early, it was time to Call Kurtis.
Some cell companies want you to pre-pay for service, but Mary Kay Sager called Kurtis when her company refused to refund money she paid in advance.
Rose Sandoval said the refrigerator she bought two years ago has had to be fixed every couple months. Is it a lemon?
CBS13 has learned the dealership that sold the Acura, confused two Joyce Silva's. Acura of Pleasanton says it sold the car to Joyce F. Silva of Pleasanton, but registered it by mistake to Joyce S. Silva of Manteca who was in their database because she once bought a car from a neighboring Lexus dealership which shares a database.
Some of these infomercials lure you in, but Richard said this company then tried to sell her several other products when she placed her order. And that tied up her credit card for days.
Comcast has since admitted over a 2 1/2 year span between July 2010 and December 2012, it listed 74,000 unlisted phone numbers by mistake.
The Radisson Hotel has been under construction for years, officials say.
A Central California police officer suffered second-degree burns while rescuing a person from a burning vehicle Monday night.
Multiple people were injured when a chase of a wanted suspect ended with a crash in a Costco parking lot in Stockton, authorities said Tuesday.
The Navy sailor was visiting the country on personal travel, two U.S. officials said.
Pope Francis, 87, has begun a mammoth 12-day tour of Southeast Asia and Oceania, testing his stamina after a series of health troubles.
Sacramento police are cracking down on traffic safety with extra patrols in midtown to keep drivers and pedestrians safe.
Events becoming more frequent across the city as Sacramento progresses on its plan to become a "City of Festivals."
For Sacramento mayoral candidates Dr. Flo Cofer and Kevin McCarty, Labor Day meant locking into their campaigns.
The original Sacramento Dixieland Jazz Jubilee started in the 70s but ended in 2017. Now, another annual jazz festival is going on this holiday weekend and is bringing hundreds of fans to town.
Mikuni in midtown Sacramento was struck by thieves who made off with all the cash in the restaurant's safe Sunday night.
California's housing crisis is now at the center of a new political ad campaign that dropped this week.
Cellphone footage showed Ricky Pearsall with first responders after he was shot in an attempted robbery near Union Square.
California lawmakers passed a bill that would require vehicles to warn drivers who are speeding in an effort to reduce traffic deaths.
California Gov. Gavin Newsom called the Legislature into the special session Saturday after Democrats in the Assembly pushed back on his efforts to pass an energy package that he unveiled last week.
California has become the first state to launch a clean, renewable hydrogen hub.
High school football is one of the sports impacted most by extreme heat. With the season now in full swing, teams are making the changes CIF has mandated for this season.
Seth Brown homered in the fourth inning and hit a game-ending single in the ninth that led the Oakland Athletics over the Seattle Mariners 3-2 for their second straight walk-off win.
Randal Grichuk hit a two-run homer in the first and a solo drive in the fifth to move within one of 300 for his career, and the Arizona Diamondbacks held off the San Francisco Giants 8-7 for their seventh straight road win.
The shooting of 49ers rookie Ricky Pearsall in Union Square over the weekend is just the latest challenge for what was once one of San Francisco's thriving retail centers.
San Francisco 49ers rookie wide receiver Ricky Pearsall, recovering from a gunshot wound after an attempted robbery on Saturday, was back at the team facilities in Santa Clara Tuesday and the team expects him to suit up and play this season.
The Navy sailor was visiting the country on personal travel, two U.S. officials said.
California's housing crisis is now at the center of a new political ad campaign that dropped this week.
For Sacramento mayoral candidates Dr. Flo Cofer and Kevin McCarty, Labor Day meant locking into their campaigns.
The U.S. seized Venezuelan President Nicolás Maduro's plane in the Dominican Republic and brought it to Florida on Monday, the Justice Department said.
Vice President Kamala Harris made the announcement in Pittsburgh alongside President Biden.
Food dyes in popular snacks have been linked to adverse health outcomes in kids, says state legislature.
An advisory from the nation's top doctor draws attention to the importance of parents' mental health and well-being.
Want to know if your personal care products contain harmful forever chemicals? Here are some steps you can take.
From 1999-2023, the Journal of American Medical Association recorded 21,518 deaths where heat was either the underlying cause or the contributing cause of death, likely an underestimation, they say.
The updated COVID-10 shots for fall 2024 are rolling out earlier than last year.
Places like Big Lots and 99 Cent Only stores have been closing across the region, but there's one type of retailer that's making a resurgence.
When you've got to go, you've got to go. But it's sometimes tough to find a restroom available to the public. Kurtis Ming is getting answers on your rights to access.
South Natomas community members got their first look at plans to build a new Topgolf attraction in the neighborhood.
A Stockton gas station owner took it upon himself to keep prices low. At Ernie's General Store, the cash price for a gallon of gas is $3.99.
The federal government announced Wednesday that it will keep interest rates where they are for now, but that could change in the next few weeks.
California lawmakers are trying again to give public school teachers paid family leave. Critics worry it could come at the actual expense of students.
Lawmakers quietly amended a bill prompted by a decade-long CBS investigation into California's Newborn Genetic Biobank. They removed the part that requires the state to reveal who is using our DNA for research and why.
The doctor who was released from jail after driving his family off a cliff is being called the "poster child" for and against a California law that allows attempted murder defendants to get at-home mental health treatment instead of standing trial for alleged crimes.
It was an emotional day in court for many who lived through the shootout and Abril's later escape.
Instead of facing trial for attempted murder, the Pasadena doctor accused of trying to kill his wife and kids by driving their Tesla off a cliff was released on Monday.
When you've got to go, you've got to go. But it's sometimes tough to find a restroom available to the public. Kurtis Ming is getting answers on your rights to access.
A Sacramento man said his bank added a zero to a check he wrote. When it put his account in the red, it was time to call Kurtis.
The hook? Signing up for Chevron's loyalty program.
A Manteca mother was scammed following something that she saw on her Facebook feed about Bitcoin.
A Sacramento woman who wanted to do a good deed by donating her car to charity ended up getting more than she bargained for.
Hundreds of people remain under evacuation orders in Sierra County after a wildfire in Northern California's Tahoe National Forest erupted on Monday.
The man accused of igniting the Park Fire, which has grown to be California's fourth-largest wildfire ever, has pleaded not guilty to a charge of arson, prosecutors said Thursday.
A flash flood warning will be in effect this weekend for the Park Fire burn scar area as wet weather is expected to roll through Northern California.
A wildfire in the hills near the Solano County community of Green Valley prompted evacuation warnings and orders on Wednesday.
The last remaining evacuation warnings prompted by the massive Park Fire were lifted on Tuesday, Cal Fire announced.
Kids and teens in Stockton are flocking to a program that's offering them the opportunity of a lifetime.
More than one hundred customers came out to celebrate the grand reopening of a restaurant that's been around for seven decades.
Pursuing higher education can be challenging for any college-bound student and for former foster youth, doing it alone can seem impossible.
A celebration at Sacramento Charter High on Thursday as college-bound seniors announced their campus of choice and 95% were accepted into four-year schools.
A bank employee in Lodi has some big bragging rights. He's never missed a day of work in his 47 years on the job and now he's getting ready to retire.
Two Tesla service vans and a Tesla vehicle caught fire along Fulton Avenue.
Due to the size of the fire, agencies from around the area were called in to help.
Ashley Sharp reports.
Hunter Sowards reports.
The city of Roseville is considering a time limit on roadside memorials, potentially capping how long they can remain.