Contact Call Kurtis

Watch CBS News

Before contacting the Call Kurtis team about your consumer problem, try and resolve the issue with a supervisor.

Except in extremely rare cases, we will not investigate:

Criminal Issues
Landlord/Tenant Disputes
Medical Insurance
Business vs Business Disputes
Family law issues
Employment Problems
Cases already in litigation or mediation

We receive a high volume of Automotive complaints involving dealerships and mechanics. Please click on our Car Problem Guide for assistance.

Please note: By contacting us, you agree to participate in an on-camera news story, and may be interviewed. With a pandemic backlog of requests for help, please be patient. We'll contact you as soon as possible.

If you've read and agree to these conditions, click here to fill out our consumer complaint form.

Call Kurtis Links

Latest News

More Latest News

1-year-old's death prompts homicide investigation; father detained

A homicide investigation is underway after the death of a young child near Antelope on Friday morning.

16H ago

14-year-old boy hospitalized in Turlock crash that killed parents and sister dies, family says

A 14-year-old boy involved in a crash that killed his mother, father and sister in Turlock on Sunday has died, according to the family.

21H ago

Sacramento freeway shooting investigation prompts short closure of I-5

Officers are investigating after a freeway shooting in Sacramento on Friday morning.

21H ago

Roseville's Old Town Pizza moving into historic Post Office building

Old Town Pizza hopes to complete the renovations and be open by this time next year.

11H ago

cbsn-fusion-social-security-numbers-personal-data-hacked-lawsuit-claims-thumbnail.jpg

Senate approves bill to expand Social Security to millions of Americans

Senators approve a bill to expand Social Security benefits to millions of Americans, with President Biden expected to sign it into law.

1H ago

More Local News

Sacramento News

More Sacramento News

X Games to be held in Sacramento from 2025 through 2027

For the first time ever, the X Games will call Sacramento home and will be held in the city from 2025 through 2027, officials announced Thursday.

Dec 12

More than 1,300 parking meters vandalized in Sacramento since September

Sacramento police say of the city's 6,000-plus meters, more than 1,300 have been damaged in the past three months.

Dec 9

Ronald Reagan's Sacramento home when he served as California governor designated historic landmark

A number of prominent Sacramentans have called the place home.

Dec 2

How one Ecuadorian family made Sacramento their new home thanks to United Way

One family from South America is making Sacramento their new home thanks to United Way's literacy tutoring program.

Nov 28

Firemen equipment on fire truck,Fire engine with equipment stay in the fire department.

Married couple in critical condition after house fire in Sacramento's Northgate neighborhood

A husband and wife were left in critical condition following a house fire in Sacramento, officials said Tuesday.

Nov 26

More Sacramento News

California News

More California News

New UC Merced program prepares students for a career in cannabis

A new program at UC Merced is preparing students for a career in cannabis, one of the fastest-growing industries in California.

Dec 19

Aryan Brotherhood members get consecutive life terms for murder, racketeering

Two California members of the Aryan Brotherhood prison gang were sentenced to consecutive life terms in prison for murder, racketeering and other crimes committed while incarcerated in a Sacramento-area prison.

Dec 19

8-month-old girl dies, 3 adults injured after crash in California's Central Valley

An 8-month-old girl died and three adults were injured in a crash in California's Central Valley on Tuesday night, the California Highway Patrol said.

Dec 18

California's Carbon Emissions Dropped By Over 2 Percent In 2022, Due To Increase In Electric Vehicles

EPA grants California waiver to ban sales of new gas-powered cars by 2035

The U.S. Environmental Protection Agency on Wednesday granted California its request to enforce vehicle emissions standards stricter than federal rules, including the state's ban on sales of new gasoline-powered cars.

Dec 18

Governor Gavin Newsom signs legislation related to oversight of oil and gas wells, and community protections

California Gov. Gavin Newsom declares state of emergency over bird flu

California Gov. Gavin Newsom issued an emergency proclamation on Wednesday in response to growing concerns over bird flu cases in the state and across the country.

Dec 18

More California News

Latest Sports

More Latest Sports

Wild Card Series - Atlanta Braves v. San Diego Padres - Game Two

A's, third baseman Gio Urshela reach agreement on 1-year deal, AP source says

Third baseman Gio Urshela has reached an agreement on a one-year contract with the Athletics ahead of the team's first season in West Sacramento, according to a person with direct knowledge of the negotiations.

22H ago

Kings start poorly for second straight game in 113-100 loss to Lakers

LeBron James had 19 points, six rebounds and seven assists while breaking the NBA record for regular-season minutes, helping the Los Angeles beat the Sacramento Kings 113-100 on Thursday night.

Dec 19

COLLEGE FOOTBALL: SEP 28 Fresno State at UNLV

After Michael Vick speculation ends, Sacramento State reportedly set to hire UNLV's Brennan Marion

Sacramento State football is reportedly set to bring on University of Nevada, Las Vegas assistant coach Brennan Marion to lead its program.

Dec 18

Kings' 3-game winning streak snapped in 130-129 loss to Nuggets

The teams exchanged leads seven times over the final 75 seconds, with Murray nailing the game-winner 10 seconds after DeMar DeRozan put the Kings (13-14) in front with a baseline dunk.

Dec 16

NFL Flag Football Showdown: Team Metro Boomin vs. Team 21 Savage

Former NFL quarterback Michael Vick reportedly eyed as candidate for Sacramento State coach

ESPN's Adam Schefter reported Monday that the Hornets are "in discussions" to bring on Michael Vick to lead the program.

Dec 17

More Sports News

Politics

More Politics

President Biden Delivers Remarks On Ketanji Brown Jackson's Confirmation To Supreme Court

Biden surpasses Trump with 235th federal judge confirmed

The Senate confirmed two more judges to the federal bench on Friday, giving President Biden a total of 235 since he took office.

17H ago

Feds sue Zelle, alleging nation's biggest banks failed to stop fraud

Government watchdog claims Americans lost hundreds of millions to fraud related to the bank-operated mobile payments network.

20H ago

President Biden To Promote Student Loan 'Plan B' In Wisconsin College Town

Biden issues likely last round of student debt forgiveness before leaving office

The Biden administration is canceling federal student loans for another 55,000 workers to the tune of $4.28 billion in what's expected to be the last such round before he leaves office.

Dec 20

California regulators approve two more requests by PG&E to increase rates

California regulators approved two more rate hike requests by Pacific Gas and Electric Thursday night, making it six this year.

Dec 19

Sutter County temporarily bans hemp farming, saying it's lost thousands of dollars

Sutter County has put a temporary ban on the cultivation of hemp. This comes after the county says it lost more than $400,000 to the program and received resident complaints about the odor.

Dec 19

More Political News

Health News

More Health News

Frito-Lay recalls some Lay's chips over "life-threatening" allergy risk

Some 13 oz. bags of Lay's Classic Potato Chips may contain an undeclared allergen, according to the snack company.

Dec 19

California Gov. Gavin Newsom declares state of emergency over bird flu

California Gov. Gavin Newsom issued an emergency proclamation on Wednesday in response to growing concerns over bird flu cases in the state and across the country.

Dec 18

Microscopic view of Listeria monocytogenes. Listeria monocytogenes is the causative agent of the bacterial infection called listeriosis.

Another infant dies in outbreak tied to ready-to-eat meat products

Cases now reported in eight states related to Yu Shang Food products sold online and at stores nationwide, officials say.

Dec 10

mother holds sick, coughing child at health clinic

U.S. sets Thanksgiving record for whooping cough cases

At least 364 pertussis cases were reported, marking the worst Thanksgiving week on record.

Dec 5

More cucumbers recalled as salmonella sickens 68 people in 19 states

Feds warn against eating multiple products containing the vegetable, including salads, wraps, party trays and meal kits.

Dec 11

More Health News

Consumer News

More Consumer News

Homeowner's insurance policy canceled because of photo taken from space. What you should do.

A Fairfield couple had their home insurance policy canceled because of a photo taken from high above their residence. They called Kurtis when they thought the insurance carrier got it wrong.

Oct 7

Easing the rising costs of dining out—with these restaurant discount gift cards

Inflation and California's higher wages are driving up the cost of dining out, but the Call Kurtis team has found some relief for your wallet in the form of discount gift cards for restaurants.

Oct 7

Mother demands exhumation after cemetery moves daughter's grave without notice

A Sacramento mother is seeking answers—and justice—after discovering that her daughter's grave was moved without her knowledge.

Sep 24

Lodi animal rescue can't get Facebook to return hijacked page

A Lodi animal rescue and adoption agency said someone hijacked their Facebook page and is using it to rip people off. They reached out to the Call Kurtis team to look into it.

Sep 23

Folsom woman says credit reporting agency refuses to remove debt belonging to someone else

A Folsom viewer said a credit reporting agency is refusing to remove a debt that isn't hers. She reached out to the Call Kurtis team for help.

Sep 16

More Consumer News

CBS13 Investigations

More CBS13 Investigations

Natomas woman exhumes daughter's remains after Sacramento cemetery moved grave without notice

A Natomas mother demanded that her daughter be exhumed and cremated after a Sacramento cemetery moved her grave without telling the family.

Nov 4

Ahead of Proposition 36 vote, state data show California is not tracking retail theft suspects after arrests

No one — not the Governor's Office, the CHP task force, nor the attorney general — can tell us how many of the people arrested by California's Organized Retail Crime Task Force were sentenced, let alone how many went to jail, received treatment, or re-offended.

Oct 31

Prop 36 supporters say it will combat California's retail theft. Here's what to know.

CBS News California examined retail theft rates in California and whether the high-profile Proposition 36 would help combat those crimes.

Oct 25

CHP captain accused of insurance fraud authorized Roseville park warrant service that led to shootout, sources say

The CHP captain accused of workers' compensation fraud was the commander in charge of the fatal Mahaney Park shootout in Roseville, three officers who worked under him at the time of the shootout confirmed.

Oct 23

Fact-checking claims about California's Proposition 36: What it means for drug arrests

CBS News California takes a closer look at the drug component of the high-profile Proposition 36 to fact-check claims about the ballot measure from supporters and opponents.

Oct 18

More CBS13 Investigations

Call Kurtis

More Call Kurtis

What happens to your photos and videos when you die? How to keep memories after you're gone | Call Kurtis Investigates

No one wants to think about death. However, it's important to plan on what happens to your digital assets after you die.

Nov 25

When new flooring is marketed as waterproof, is it really "waterproof"? A Sacramento family's saga. | Call Kurtis

After spending $18,000 on waterproof laminate floors, a Natomas couple spotted damage after the first cleaning.

Nov 18

El Dorado Hills man signs up for YouTube Premium trial, then cancels but keeps getting charged

More than a year after Hai Pham canceled the trial membership, he kept getting charged every month for it.

Nov 11

Natomas woman exhumes daughter's remains after Sacramento cemetery moved grave without notice

A Natomas mother demanded that her daughter be exhumed and cremated after a Sacramento cemetery moved her grave without telling the family.

Nov 4

Sacramento family searches for grandparents' graves after Catholic cemetery moves remains

The family contacted CBS13 and the Call Kurtis consumer investigative team to look into the matter.

Oct 28

Wildfires

More Wildfires

Northern California crews respond to help with fast-moving Mountain Fire in Southern California

The fire prompted a massive response from crews across the state, including five strike teams out of Auburn in Placer County.

Nov 6

Forest Service to hold Women in Wildfire training camp in Northern California

The goal is to attract more women to the profession.

Oct 29

Dutch Fire forward progress stopped after prompting evacuations in Placer, Nevada counties

A new wildfire burning near the Nevada and Placer county line has forced officials to issue mandatory evacuations in both counties on Saturday.

Oct 6

Firefighters Battle Line Fire In Southern California

UC Davis finds connection between wildfire smoke, failing crop production

As wildfires rage across California, new research reveals an alarming impact on one of the region's most vital industries: agriculture.

Oct 4

California's Prop 4 would invest $10B in future wildfire prevention projects

California voters will be asked to authorize the state to borrow $10 billion to pay for climate and environmental projects, including wildfire prevention.

Sep 27

More Wildfire News

Uplifting News

More Uplifting News

California high school senior uses own money to buy holiday gift for every student at school

A high school senior and his girlfriend dressed up as Santa and Mrs. Claus and handed out gifts to every student at their school, Marysville Charter Academy for the Arts.

Dec 18

Dozens of people with disabilities set sail for first time at Sacramento Deep Water Channel

It was a day of conquering fears and overcoming odds at the Sacramento Deep Water Channel this weekend. People living with physical disabilities got an opportunity to feel the exhilaration of setting sail.

Sep 29

School nutrition program to get kids excited about healthy eating sees success in Yuba City

A nutrition program to get kids excited about healthy eating in Yuba City is seeing success and now the farm-to-school program will be growing not just food but in size and opportunity.

Sep 27

Stockton's Team Elevate program earns national ranking as athletes get college recognition

Kids and teens in Stockton are flocking to a program that's offering them the opportunity of a lifetime.

Jul 22

Customers celebrate grand reopening of Sacramento's decades old Sammy's Restaurant

More than one hundred customers came out to celebrate the grand reopening of a restaurant that's been around for seven decades.

Jul 19

More Uplifting News

Latest Videos

Tuolumne County parade celebrates two high school football champions

Photojournalist Dave McCain was there for the celebration.

11H ago
01:57

Old Roseville Post Office building being converted into pizza joint

Old Town Pizza hopes to complete the renovations and be open by this time next year.

11H ago
01:59

Officials on alert as Sacramento County levee erodes

Sacramento County officials are taking precautionary measures Friday after discovering a levee is starting to erode.

12H ago
01:01

Sacramento woman hit with gas billing issues after being offered half price

A Sacramento viewer says she was promised cheaper natural gas, but when it became more expensive, it was time to call Kurtis.

15H ago
00:59

California Central Valley advocate shares concerns over bird flu cases

California public health officials confirmed two additional bird flu cases during a press conference Friday.

16H ago
02:22