Taylor Swift fans report Ticketmaster outages while trying to scoop up presale tickets for The Eras Tour
PITTSBURGH (KDKA) — The presale of tickets for Taylor Swift's The Eras Tour caused issues for Ticketmaster.
Downdetector.com began reporting outages for the Ticketmaster website just before 9 a.m. on Tuesday, with a huge spike between the 9:30-10:30 a.m. hours.
Presale began Tuesday morning and general ticket sales for the highly-anticipated tour are set to start Friday, Nov. 18, at 10 a.m.
Because of the issues, Ticketmaster issued instructions to fans on Twitter.
"If you received a code to the TaylorSwiftTix Presale, please login and access the queue through the link you received via text rather than entering through the Ticketmaster homepage. This will ensure an optimal shopping experience."
However, many fans have taken to social media to complain about the outages. A Pittsburgh mother said her search ended in disappointment on Tuesday.
"I finally gave up I think at 4 p.m. because it just wasn't good for my mental health," Jamie Murphy said.
Murphy said she tried for six hours to get tickets for her girls.
"As a parent, the reason I kept pushing is that I knew I would have three girls who were crying because they couldn't go," Murphy said.
"I was really hoping it would work because she's my favorite songwriter ever, and I really like her," Morgan Murphy said.
"Unprecedented demand for tickets" prompted Swift to add 17 additional dates to her tour last week. One of those additions is an extra date in Pittsburgh.
Swift will perform back-to-back shows on Friday, June 16, and Saturday, June 17. Friday's show will feature girl in red and Gracie Abrams and the second will feature girl in red and Owenn.
