Greyhound Not Happy With Alec Baldwin's AA Apology
NEW YORK (CBSNewYork) -- Greyhound is the latest carrier to be upset by Alec Baldwin.
Baldwin was booted off an American Airlines flight earlier this week. The actor then nixed his Twitter account. On Wednesday, he wrote a long-winded apology for his behavior on The Huffington Post.
"Most of the flight attendants I have ever encountered still have some remnant of the old idea of service. Add to that the notion that in this day and age, many people have a lot of important work to do, by phone, and would like to do so till the last possible minute. But there are many now who walk the aisles of an airplane with a whistle around their neck and a clipboard in their hands and they have made flying a Greyhound bus experience," Baldwin wrote in his apology.
That didn't sit well with Greyhound CEO Dave Leach.
"As president and CEO of Greyhound, I was disheartened to hear about the comments you made regarding our company," Leach wrote in an open letter to the actor. "Now I'm the first to admit that Greyhound has had some challenges with brand perception, so I understand that you probably were basing your comments on that alone."
Leach suggested that Baldwin try riding on a Greyhound bus, saying the carrier has upgraded its amenities and the experience is probably better than he recalls.
"We don't require our customers to turn off their electronic devices… ever," Leach wrote. "You could therefore play Words With Friends during your entire trip and nobody would give you any grief over it."
Baldwin was booted from the airline for continuing to play the game after the flight crew asked passengers to switch off their phones.
"Should you still decide not to try us, even after I've shared with you all of the exciting changes we've made here at Greyhound, all I ask from you is a simple apology," Leach wrote. "Mr. Baldwin, please reconsider your position and come see how great a company Greyhound has become."
The Flight Attendants Union also remains upset with the actor. A spokesman said they want the FAA to fine the actor for causing the delay, the Daily News reported Thursday.
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