Kik statement to "48 Hours"
"We take online safety very seriously, and we're constantly assessing and improving our trust and safety measures. Nicole Lovell suffered a terrible tragedy and our sincere condolences continue to go out to her family. Since the time of the incident, Kik has taken a variety of proactive measures to help increase safety on our platform.
There are two ways we do this. One is through technology and constant improvements to the product itself. We encourage users to report content that they believe violates the Kik Terms of Service and Community Standards.
Users are also able to Block other users they no longer wish to chat with, or ignore chats from people that they don't know. Actions are taken against users found to have violated Kik's Community Standards and TOS, including removal from the Kik platform where circumstances warrant.
The other is through education and partnerships with organizations that help adults and teens understand the challenges of today's online landscape and how to avoid bad situations. For years, we've had teams dedicated to this, and we will continue to invest in those types of tools, provide resources to parents, and strengthen relationships with law enforcement and safety-focused organizations. This is a priority for us. We want all users to be safe on Kik and will continue to make Kik a safe, positive and productive place for our users to interact."
"48 Hours" investigates the murder of 13-year-old Nicole Lovell and the hidden dangers of meeting strangers online in "Killer App"
