![basu1-3.jpg](https://assets2.cbsnewsstatic.com/hub/i/r/2020/07/14/f92c53e3-3c8c-4700-b11b-59844482d3b7/thumbnail/640x360/fdd1bbf04a5d52e3c9b937baf3d638ff/basu1-3.jpg?v=e2b758f558b9b19612f3e16bc7fd9fcc#)
Apology Comes Out For HealthCare.gov Glitches, But 'Complex Issues' Remain
Testifying before the Republican-led committee, the head of the Centers for Medicare and Medicaid Services, Marilyn Tavenner, blamed contractors and high web traffic for healthcare.gov's poor performance.