Met Council: Glitch Disrupting Metro Mobility Service

Update: The Metropolitan Council says that the scheduling system has been fixed and that customers can expect to place reservations as usual Tuesday morning.

MINNEAPOLIS (WCCO) – The Metropolitan Council says that a computer glitch the past few days has prevented Metro Mobility from providing rides to some customers.

Metro Mobility, a public service for people unable to use buses due to health reasons, is experiencing issues with its scheduling software. Currently, the glitch is preventing some drivers from being able to transport certain customers.

The Metropolitan Council says it's working as quickly as possible to restore the service.

In the meantime, the Metropolitan Council is asking customers to be patient, as the service will be far behind schedule once things get up and running. They released a statement Monday afternoon:

"Metro Mobility, and the Metropolitan Council, which oversees the service, sincerely apologize to customers for the inconvenience and thank them for their patience. We are still working to determine what caused our software issues and expecting that some customers will experience delays as drivers try to get back on schedule. But we want to assure customers that no one will be left stranded. Just like on a snow day, customers who got a ride to their destination will be picked up from their location and returned home."

For urgent needs, customers are encouraged to call 654-602-1111. For updates on the fix, click here.