Delta Blames Airfare Search Glitch On Web Company
MINNEAPOLIS (AP) — Delta Air Lines says a glitch that appeared to show different airfares to frequent fliers happened because it was trying out a new company to power flight searches on its website.
The airline is taking heat from customers after reports that people who logged into its website with their frequent flier number were offered higher fares than those who searched anonymously.
Frequent fliers are an airline's most-valued customers, and the idea that they were asked to pay more has rankled travelers.
Late Friday afternoon, the Transportation Department said it is "looking into the Delta pricing issue."
Spokesman Bill Mosley refused to elaborate.
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