Southwest's new boarding process off to bumpy start
Some travelers are finding they don't have storage above their seats when they get on the plane because early boarders are taking up the overhead bins.
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Some travelers are finding they don't have storage above their seats when they get on the plane because early boarders are taking up the overhead bins.
Southwest Airlines is rolling out a new policy in response to the Federal Aviation Administration's warning about the dangers of lithium-powered batteries. Passengers will need to remove the batteries from their mobility devices before a flight.
Southwest Airlines will soon require travelers who don't fit within the armrests of their seat to pay for an extra one in advance, part of a string of recent changes the carrier is making.
Southwest is providing details about its new assigned seating and boarding policy. Here's what to know.
Southwest Airlines says its new assigned seating policy goes into effect January 27.
Southwest Airlines launched a multi-million dollar initiative after extreme summer heat led to beverage cans bursting on flights.
Southwest Airlines, which previously had a free checked bag policy, says it will start charging $35 for each first checked bag.
Passengers flying Southwest, which has abandoned open seating, will soon have several fare options when booking a flight. Here's what to know.
Southwest Airlines is ending its free checked bags policy for many passengers. Some experts think customer loyalty could suffer.
A Southwest flight had to quickly abort its landing to avoid a potential collision with a private jet on the runway at Chicago's Midway Airport.
Southwest Airlines flight attendants will begin preparing the cabin for landing at a higher altitude to reduce the risk of turbulence injuries.
Bigger bins and premium-priced seating with added legroom are just some of the changes the carrier is betting will win over customers.
The Dallas-based airline is putting an end to its open seating policy, will begin offering premium seating and is introducing redeye flight options.
Airline officials say they are aware of a series of incidents where cans have ruptured, resulting in an onboard mess and reports of about 20 injuries to employees so far this summer.
Federal officials are investigating after a Southwest Airlines Boeing 737 Max went into a "Dutch roll" on a flight from Phoenix to Oakland.
The discount carrier, which has long withheld its fares from travel sites, said it wants to extend the reach of Southwest.com.
Turbulence, which causes planes to suddenly jolt while in flight, is considered a fairly normal occurrence.
The FAA is looking into a Southwest flight that veered off course while on approach to land at New York's LaGuardia Airport and may have buzzed the air traffic control tower.
WJZ spoke with the passenger who posted about what he witnessed when a woman had a medical emergency mid-flight and the Ravens star stepped up to help.
The $140 million agreement includes a $35 million fine, stemming from the nightmare last holiday season when Southwest canceled thousands of flights and stranded more than 2 million travelers.
The Flowers family aviation legacy began when the older Flowers was a kid growing up in Michigan in the 1960s and 70s.
Mary MacCarthy said she was questioned by police about human trafficking while traveling with her biracial daughter after a Southwest Airlines employee reported them as suspicious.
Discount carrier said "firewall failure" caused it to temporarily pause all flights Tuesday.
The proposed legislation also includes a limit on fees for baggage and seating.
The company has completed 95% of reimbursements, its CEO said Thursday.
One lawyer says she was shocked when she was asked to remove her bra while trying to enter the North Lake Processing Center in Baldwin, Michigan.
A Flint Township, Michigan, couple is facing multiple charges after dozens of cats and dogs were found inside a home, some of which were found dead.
A Detroit man is accused of abandoning his two dogs and allowing one to freeze to death, Wayne County prosecutors said.
A restaurant celebrating rock music in the era of the legendary band Kiss is set to open in Royal Oak.
Stocks fell sharply on Wall Street on Thursday as oil prices rose further because of the war with Iran.
One lawyer says she was shocked when she was asked to remove her bra while trying to enter the North Lake Processing Center in Baldwin, Michigan.
A Detroit woman was charged in connection with the fatal shooting of her 6-year-old daughter in a shopping center parking lot.
The announcement comes amid criticism of DHS spending under Noem, and as Congress has allowed the department's funding to lapse.
A Flint Township, Michigan, couple is facing multiple charges after dozens of cats and dogs were found inside a home, some of which were found dead.
The Gordie Howe International Bridge between Detroit and Windsor has moved into the "testing and commissioning" stage.
For the first time in 15 years, Stellantis is not issuing a profit-sharing distribution to UAW-represented employees.
Union Vice President Laura Dickerson confirmed that the worker, TJ Sabula, "has no discipline on his record."
Some General Motors employees are taken aback by this year's profit-sharing checks, with it being $4,000 less than the previous one.
While many assume a "harsh" winter, or this bone-chilling, sustained cold, is the enemy of asphalt, the real culprit is temperature fluctuation.
In Metro Detroit, drivers are paying about $2.90 per gallon, which is 2 cents less than last week and 29 cents less than at the same time last year.
A restaurant celebrating rock music in the era of the legendary band Kiss is set to open in Royal Oak.
Six Flags is selling off some of its North America amusement parks, including Michigan's Adventure in Muskegon.
Actor and filmmaker Bruce Campbell told fans that he is in treatment for cancer and will cancel some upcoming public appearances.
Faster Horses, a multi-day country music festival, will not return this summer to Michigan International Speedway.
Hillary Knight, Megan Keller and Jack and Quinn Hughes made a surprise appearance during "Heated Rivalry" star Connor Storrie's opening monologue on "SNL."
One lawyer says she was shocked when she was asked to remove her bra while trying to enter the North Lake Processing Center in Baldwin, Michigan.
Stocks fell sharply on Wall Street on Thursday as oil prices rose further because of the war with Iran.
Two dozen states filed a lawsuit challenging President Trump's legal authority to impose new global tariffs.
The announcement comes amid criticism of DHS spending under Noem, and as Congress has allowed the department's funding to lapse.
The House resolution to constrain Trump's war powers failed in a 212 to 219 vote, with four Democrats joining all but two Republicans to kill it.
HHS Secretary RFK Jr. wants the popular coffee chains to prove their surgery drinks are safe for teens and suggested the Trump administration could place limits on your cup of coffee.
Water testing has detected "low levels" of Legionella bacteria at two more Oakland County government buildings.
Tests of dozens of baby formulas by Consumer Reports found that nearly half contained potentially dangerous chemicals.
Henry Ford Health and Teamsters Local 332 remain locked in a labor dispute over a nurses' contract.
Detroit Mayor Mary Sheffield on Monday appointed former Dearborn Public Health Officer Ali Abazeed as Detroit's new chief public health officer.
A woman who worked for former University of Michigan head football coach Sherrone Moore is no longer employed by the school.
NBA Hall of Famer Chauncey Billups and former player Damon Jones are among 31 people charged in the federal case. They have pleaded not guilty.
Holtz coached Notre Dame from 1986 to 1996, winning 100 games with the school, including a 12-0 national title-winning season in 1988.
Jaylon Tyson scored 22 points, James Harden added 18 and the Cleveland Cavaliers avenged a recent loss in Detroit by beating the East-leading Pistons 113-109 despite playing without injured star Donovan Mitchell.
This past weekend was filled with the NCAA indoor track championships, including the Ivy League Championships held at the Nike Track at the Armory in New York City.
As Women's History Month kicks off, Donna Murray-Brown, the new president and CEO of Inforum, appears on Michigan Matters.
Penske, a business and racing legend, turns 89 on Feb. 20 and is celebrating his 60th year in racing during 2026.
Claressa Shields talks about giving back to the community and her efforts to increase equity for women in sports.
The roundtable discusses the impact of the high-profile game for advertisers, including Detroit-based Rocket and Redfin.
Could a new entertainment tax and a new sales tax be ahead for the Motor City?
Dense fog is possible tonight and Friday, before a storm risk pops up for Saturday.
Going to the North Lake Processing Center in Baldwin, Michigan, to visit a potential client in U.S. Immigration and Customs Enforcement detention was not a new experience for ACLU of Michigan legal fellow Ewurama Appiagyei-Dankah.
Since the war in Iran started on Feb. 28, six American service members have been killed.
Health and Human Services Secretary Robert F. Kennedy Jr. is challenging Dunkin' and Starbucks as part of his "Make America Healthy Again" initiative. Tom Hanson reports.
Iran has stepped up retaliatory attacks on U.S. allies in the Middle East. CBS News has learned that Arab states say they are running dangerously low on interceptors to take down missiles fired from Iran. Natalie Brand reports.