TechTeam Adds Google Apps Services
The Southfield IT and business process outsourcing provider TechTeam Global Inc. (Nasdaq: TEAM) says it has become an authorized reseller of the Google Apps Premier Edition suite of communication and collaboration tools, and will provide services to help customers implement and use the toolset.
Drawing on its extensive experience supporting end-user environments for medium to large companies globally, TechTeam is positioning itself to help organizations transition to cloud-based systems.
The Google Apps suite of cloud computing applications provides simple, powerful communication and collaboration tools to organizations. With Google Apps, users can use applications such as Gmail, Google Talk, Google Calendar, Google Docs, Google Sites, and Google Video for business on their own domain to work together more effectively.
TechTeam will offer value-added services to help customers with needs assessment, training, pilot implementation, migration, deployment and ongoing support to ensure a successful transition and ongoing productive use of this powerful suite of tools.
The company said its experience providing services for end-user computing environments enables it to deliver value well beyond the technology implementation, with an approach that includes full consideration of end user and business process needs. Ongoing support from TechTeam will include a multilingual Google Apps help desk to answer questions and address other end user needs quickly and effectively.
TechTeam will bring further value to Google Apps customers through its experience working with the unique requirements of large and multinational organizations. The company has the maturity, process discipline and organizational depth required to ensure long-term success in these complex environments.
Said Gary J. Cotshott, president and CEO of TechTeam Global: "We recognize the tremendous value that Google Apps can bring to organizations, and know that our capabilities and experience can greatly benefit them as they move to the cloud. We are carefully watching technology trends and listening to our customers' needs. We expect to build further capabilities to help customers take full advantage of the cloud computing model."
TechTeam is a recognized industry leader in help desk outsourcing and end-user computing support. The company was named No. 1 globally in help desk outsourcing across both Tier 1 and Mid-Tier customers, as well as No. 1 globally in IT infrastructure outsourcing for Mid Tier customers, in Datamonitor's 2009 Black Book of Outsourcing report on Top Infrastructure Management Outsourcing Vendors.
TechTeam provides service desk, technical support, desk-side support, security administration, infrastructure management and related professional services. TechTeam also provides a number of specialized, value-added services in specific vertical markets. Founded in 1979, TechTeam has nearly 2,500 employees across the world, providing IT support in 32 languages.
More at www.techteam.com.
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