Why Southwest's flight cancellations snowballed
Southwest Airlines' scheduling software caused a "snowball effect" after initial weather-related disruptions, a pilot said.
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Southwest Airlines' scheduling software caused a "snowball effect" after initial weather-related disruptions, a pilot said.
Meantime, there was much less luggage stacked up in baggage claim at Midway Airport late Wednesday than there was a night before.
Patrick Keane couldn't contain himself after finally finding his bag at Midway Wednesday. He tells us he's been borrowing other people's clothes and is happy to have his own wardrobe back just in time for New Year’s Eve.
Embattled carrier on Thursday cancels more than 2,000 additional flights, as airline executives offer profuse apologies.
Problems with Southwest Airlines have been a mess for passengers and staff nationwide for several days now, but some relief was on the way Wednesday night. CBS 2's Sabrina Franza reports.
There are still hundreds of unclaimed bags at Chicago's Midway International Airport. Southwest Airlines staff are letting people in one by one to search for their lost luggage. We've even seen some flight attendants whose flights were canceled come in to help.
Another plane will get the passengers to Phoenix, Southwest said.
Another plane will get the passengers to Phoenix, Southwest said.
The most emotional reunions CBS 2's Noel Brennan saw at the airport on Wednesday were between people and their bags.
There are still hundreds of unclaimed bags at Chicago's Midway International Airport. Southwest Airlines staff are letting people in one by one to search for their lost luggage. We've even seen some flight attendants whose flights were canceled come in to help.
Days after Christmas, the crisis continues as the federal government begins to investigate what happened with Southwest Airlines.
Southwest Airlines has canceled thousands more flights nationwide, including hundreds at Midway and O'Hare airports. As the airline tries to get back on track, it's important to know your rights as a traveler.
The punishing winter storm that struck much of the country over the holiday is behind a massive Southwest Airlines meltdown – with thousands of canceled flights and even more lost luggage.
Gov. JB Pritzker is now calling for accountability for Southwest Airlines, along with Transportation Secretary Pete Buttigieg. CBS 2's Marissa Perlman reports from Midway International Airport.
With Southwest Airlines having canceled the majority of its flights in recent days, CBS News Travel Editor Peter Greenberg said it could be days before the airline is back on track.
Tuesday brought another round of cancellations as the airlines played catch-up from fierce winter weather. Southwest Airlines remains the most impacted.
CBS News Travel Editor Peter Greenberg joined CBS 2 Streaming Anchor Brad Edwards to talk about the mass of Southwest Airlines flight cancellations and what it means for consumers.
Having a flight canceled may be an inconvenience for most, but CBS 2's Noel Brennan talked with one woman who needs to be in Houston for an appointment as she undergoes treatment for stage 4 colorectal cancer.
CBS News Travel Editor Peter Greenberg joins CBS 2 Streaming Anchor Brad Edwards to talk about the Southwest Airlines meltdown and the flight delays and cancellations that have been plaguing the country.
Flights have been canceled around the country, and people have been going looking for their baggage at Midway International Airport after being separated from it. CBS 2's Noel Brennan reports.
Tuesday brought another round of cancellations as the airlines played catch-up from fierce winter weather.
Southwest has canceled thousands of flights nationwide, leaving passengers and their luggage stranded at airports, waiting days for another flight.
Travel trouble continues for Southwest Airlines, with thousands more flights canceled on Tuesday, with many travelers already stranded for days, waiting to find out when they can reach their destinations.
The federal government wants answers from Southwest Airlines after cancellations, delays and lost luggage are happening to travelers across the country – leaving them stranded for days.
Severe weather in Buffalo and other places to our east continued to cause headaches Monday night for travelers in Chicago. CBS 2's Marybel Gonzalez reports on some frustrated travelers at Midway International Airport.
More than 3.5 million passengers are expected to fly in and out of O'Hare and Midway airports through the new year.
Chicago police said a 20-year-old man driving a white Chevy SUV was heading southbound on Elston Avenue when he sideswiped a taxi and hit a light pole.
Breezy conditions from the south will still send wind chill values into the teens at times today.
Antwon Chambers, 32, of Chicago, was charged with first-degree murder and murder with a strong probability of death or injury.
Nikola Vucevic scored 19 points and 10 assists to lead the Bulls, whose season-high three-game winning streak ended.
Several City Council members have called the school board's vote to fire Martinez without cause reckless and irresponsible.
Because Martinez was fired without cause, his contract allows him to stay on the job for another six months, and receive 20 weeks of severance pay.
Martinez was at Luther Burbank Elementary, 2035 N. Mobile Ave., as the Special Olympics recognized the school for excellence in inclusive sports programming.
Henyard had named three people to serve as police chief, village administrator, and village attorney without approval from the village board.
Many, including alderpersons and the members of the incoming elected school board, are denouncing the planned agenda.
The strike was deliberately authorized in the midst of the busy holiday delivery season nationwide for a reason—with the Teamsters Union pushing the company for a contract.
The oysters were sold as Fanny Bay, Buckley Bay, and Royal Miyagi.
Customers said contractors from the company, Orange Elephant Roofing & Solar, seemed simply to disappear into thin air. But that is only the tip of the iceberg.
Anyone who has an affected Connie's Pizza in the freezer should either throw it out or bring it back to the store for a refund.
The Chicago-based company is accused of tricking diners about delivery fees, misleading drivers about pay, and listing restaurants on its platform without permission.
Some 13 oz. bags of Lay's Classic Potato Chips may contain an undeclared allergen, according to the snack company.
The Wisconsin Department of Health Services announced Wednesday that it had detected presumptive positive human case of H5N1 in Barron County.
The sisters share a special bond of getting a second chance at life, which they both received at the age of 38 years old.
An even larger investment of $500 million is going toward 10 new outpatient facilities throughout the South Side that will add 85,000 health care appointments each year.
Scientists used the NanoGripper to grab particles from the SARS-CoV2 virus that causes COVID-19.
The strike was deliberately authorized in the midst of the busy holiday delivery season nationwide for a reason—with the Teamsters Union pushing the company for a contract.
Owner Eddie Lakin made the announcement Wednesday. He said the last day for the restaurant at 1571 Sherman Ave. would be this coming Saturday, Dec. 21.
This move was anticipated back in the summer, and comes months after the mortgage company Guaranteed Rate changed its name simply to Rate.
Both President Biden and President-elect Trump have vowed to block the $15 billion acquisition on national security grounds.
The bar has been in the ownership of the same family since 1989.
Taylor also played two nights at Ravinia this past June.
Mindy Kaling and Morris Chestnut announced the nominations for the 82nd annual Golden Globes, with 10 nominees revealed live on CBS News.
The lawsuit alleges the unidentified girl was raped at a Video Music Awards afterparty in 2000.
Social media sleuths noticed that the house next door to the iconic "Home Alone" house in Winnetka is now up for sale.
Here are the top songs, artists, and albums streamed on Spotify in Chicago this year, according to communications agency Burson Global.
Keeping with the holiday theme from a tall tree at Union Station to a rooftop in River North, here's what caught Suzanne Le Mignot and Kylee Miller's eye this week.
Aviation officials say over three million passengers will travel through O'Hare, a 7.8% increase compared to last year. At Midway, the busiest day is expected to be Sunday, Dec. 29, when more than 50,000 people are expected to pass through the airport.
Late overnight, a system will make an appearance, creating a drizzle, which could result in freezing drizzle as temperatures drop to lows in the 20s to lower 30s.
Witnesses said the suspect approached the front desk, jumped over the counter, and demanded money while displaying a handgun.
CBS News Chicago meteorologist David Yeomans has the latest 7-day forecast.
A Level 1 hazardous materials response also was initiated. According to unconfirmed fire dispatch reports, there were explosions inside the building after the fire started.
Several City Council members have called the school board's vote to fire Martinez without cause reckless and irresponsible.
More than 3.5 million passengers are expected to fly in and out of O'Hare and Midway airports through the new year.
Chicago police said a 20-year-old man driving a white Chevy SUV was heading southbound on Elston Avenue when he sideswiped a taxi and hit a light pole.
Breezy conditions from the south will still send wind chill values into the teens at times today.
"San Antonio has really led the way in using aerial surveillance technology to prevent these activities," said Ald. Brian Hopkins (2nd), who chairs the City Council Public Safety Committee.
Customers said contractors from the company, Orange Elephant Roofing & Solar, seemed simply to disappear into thin air. But that is only the tip of the iceberg.
Survivors, advocates and experts have weighed in on Mayor Brandon Johnson's pledge to create a task force to study the safety of Black women in Chicago.
The Chicago-based company is accused of tricking diners about delivery fees, misleading drivers about pay, and listing restaurants on its platform without permission.
Now-retired Joliet police Sgt. Javier Esqueda was charged in connection with leaking squad car video of a man who died in Joliet police custody.
Nikola Vucevic scored 19 points and 10 assists to lead the Bulls, whose season-high three-game winning streak ended.
Booser went 2-3 with a 3.38 ERA, one save and 43 strikeouts in 43 relief appearances with the Red Sox in his first season in the majors in 2024.
Tyler Bertuzzi had two goals and an assist, and Connor Bedard added a goal and two assists for the Blackhawks.
Rickey Henderson is widely considered to be one of the best leadoff hitters and base stealers in baseball.
Jeremiyah Love tied the Notre Dame record with a 98-yard touchdown run, Riley Leonard added two more scores and the Fighting Irish shut down the highest-scoring team in the College Football Playoff, overwhelming Indiana 27-17 on Friday night.
With the holidays fast approaching, many Lincoln Parkers want others to be aware and stay safe as they get ready to travel.
It happened around 4 a.m. at Eddie's Market in the 11000 block of South Halsted Street.
Richard Allen was sentenced to 65 years for each death, totaling 130 years in prison.
Sidi Mohamed Abdallahi, 22, had been facing hate crime and terrorism charges in an attack on a Jewish man in late October. He has since died by suicide in custody
Damonte McCorkle is charged with aggravated kidnapping, two counts of aggravated carjacking, and armed robbery.
