Why Southwest's flight cancellations snowballed
Southwest Airlines' scheduling software caused a "snowball effect" after initial weather-related disruptions, a pilot said.
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Southwest Airlines' scheduling software caused a "snowball effect" after initial weather-related disruptions, a pilot said.
Meantime, there was much less luggage stacked up in baggage claim at Midway Airport late Wednesday than there was a night before.
Patrick Keane couldn't contain himself after finally finding his bag at Midway Wednesday. He tells us he's been borrowing other people's clothes and is happy to have his own wardrobe back just in time for New Year’s Eve.
Embattled carrier on Thursday cancels more than 2,000 additional flights, as airline executives offer profuse apologies.
Problems with Southwest Airlines have been a mess for passengers and staff nationwide for several days now, but some relief was on the way Wednesday night. CBS 2's Sabrina Franza reports.
There are still hundreds of unclaimed bags at Chicago's Midway International Airport. Southwest Airlines staff are letting people in one by one to search for their lost luggage. We've even seen some flight attendants whose flights were canceled come in to help.
Another plane will get the passengers to Phoenix, Southwest said.
Another plane will get the passengers to Phoenix, Southwest said.
The most emotional reunions CBS 2's Noel Brennan saw at the airport on Wednesday were between people and their bags.
There are still hundreds of unclaimed bags at Chicago's Midway International Airport. Southwest Airlines staff are letting people in one by one to search for their lost luggage. We've even seen some flight attendants whose flights were canceled come in to help.
Days after Christmas, the crisis continues as the federal government begins to investigate what happened with Southwest Airlines.
Southwest Airlines has canceled thousands more flights nationwide, including hundreds at Midway and O'Hare airports. As the airline tries to get back on track, it's important to know your rights as a traveler.
The punishing winter storm that struck much of the country over the holiday is behind a massive Southwest Airlines meltdown – with thousands of canceled flights and even more lost luggage.
Gov. JB Pritzker is now calling for accountability for Southwest Airlines, along with Transportation Secretary Pete Buttigieg. CBS 2's Marissa Perlman reports from Midway International Airport.
With Southwest Airlines having canceled the majority of its flights in recent days, CBS News Travel Editor Peter Greenberg said it could be days before the airline is back on track.
Tuesday brought another round of cancellations as the airlines played catch-up from fierce winter weather. Southwest Airlines remains the most impacted.
CBS News Travel Editor Peter Greenberg joined CBS 2 Streaming Anchor Brad Edwards to talk about the mass of Southwest Airlines flight cancellations and what it means for consumers.
Having a flight canceled may be an inconvenience for most, but CBS 2's Noel Brennan talked with one woman who needs to be in Houston for an appointment as she undergoes treatment for stage 4 colorectal cancer.
CBS News Travel Editor Peter Greenberg joins CBS 2 Streaming Anchor Brad Edwards to talk about the Southwest Airlines meltdown and the flight delays and cancellations that have been plaguing the country.
Flights have been canceled around the country, and people have been going looking for their baggage at Midway International Airport after being separated from it. CBS 2's Noel Brennan reports.
Tuesday brought another round of cancellations as the airlines played catch-up from fierce winter weather.
Southwest has canceled thousands of flights nationwide, leaving passengers and their luggage stranded at airports, waiting days for another flight.
Travel trouble continues for Southwest Airlines, with thousands more flights canceled on Tuesday, with many travelers already stranded for days, waiting to find out when they can reach their destinations.
The federal government wants answers from Southwest Airlines after cancellations, delays and lost luggage are happening to travelers across the country – leaving them stranded for days.
Severe weather in Buffalo and other places to our east continued to cause headaches Monday night for travelers in Chicago. CBS 2's Marybel Gonzalez reports on some frustrated travelers at Midway International Airport.
Cook Cook State's Attorney Kim Foxx sat down with CBS News Chicago to reflect on her legacy after eight years in office.
The lights were dark when CBS News Chicago visited Thursday night—and it was the second time this week.
Craig Smith and Nick Foligno also scored as the 'Hawks stopped a three-game slide.
Organizer Covenant House Illinois offers young adults experiencing homelessness a path to independence by providing needed resources.
One man suffered multiple gunshot wounds and was rushed to an area hospital for treatment, police said.
Cook Cook State's Attorney Kim Foxx sat down with CBS News Chicago to reflect on her legacy after eight years in office.
President-elect Donald Trump announced Gaetz as his nominee to be attorney general last week.
The reopened Pilsen facility is one of three that Mayor Brandon Johnson promised would reopen by the end of the year.
Anthony Finch has filed suit against the village and Mayor Derrick Burgess for wrongful termination. Now, four trustees want to bring Finch back to the village—but this time working as an auditor.
Judicial regulators have filed a complaint against a former Wisconsin Supreme Court justice who spread election conspiracy theories and was hired by Republicans to lead an investigation into President-elect Donald Trump's loss in the 2020 election, accusing him of violating multiple rules of conduct.
So far, despite several requests, the woman has not been able to get a hold of her medical records to send to her new doctors.
Those in the industry who spoke to CBS News Chicago said their margins are already so slim that an increased liquor tax could drive business owners to close their doors.
Robin McElroy said she loves everything about her Morgan Park home—except for the panic-inducing surprises she has been getting in the mail about her supposedly unpaid taxes.
Scammers often get financial information and personal details, or lure in veterans with videos that claim they can win lots of money,
It's the season of giving, but if you're not careful with finances, you could be getting a hefty bill at the end of the holiday season.
Little Penelope Lo Destro's parents were about to start their family when there was a terrible diagnosis.
Lattes and other espresso-based drinks may not be available at some McDonald's restaurants due to a glitch with coffee machines.
The FDA sent a warning letter flagging "significant violations" of manufacturing regulations for Tom's of Maine toothpaste.
The 65-year-old actor and stand-up comedian, best known for portraying Joey Gladstone on "Full House," said he first noticed symptoms in October.
An attorney representing a conservative prosecutor struggled Monday to convince Wisconsin's liberal-leaning Supreme Court to reactivate the state's 175-year-old abortion ban.
Owner Ricky Burns made a big dream come true in the tiny space on Western Avenue in West Ridge.
Those in the industry who spoke to CBS News Chicago said their margins are already so slim that an increased liquor tax could drive business owners to close their doors.
The nonprofit Far South Community Development Corporation is working to create everlasting change—and has a vision specifically for the commercial corridor at 115th and Halsted streets.
Wonder Group, a New York-based food ordering company that touts "fast fine" dining, is set to be Grubhub's new owner.
Foxtrot will be pouring free drip coffee between 6 a.m. and 10 a.m. at the Fulton Market location to celebrate the reopening.
Ravyn Lenae, a rising R&B star from the South Side of Chicago, is among the artists announced Wednesday for the popular California desert music festival.
Speaking to American Theatre in 2018, Vire said he arrived in Chicago as a "lapsed actor," and fell into theatre criticism "through the back door."
"America demanded it and now it's happening: Taco Bell's new Cheesy Chalupa Supreme. In other news, I'm hosting the Oscars," Conan O'Brien said.
The IBA also gave out the Silver Dome Awards at its luncheon Wednesday.
The 65-year-old actor and stand-up comedian, best known for portraying Joey Gladstone on "Full House," said he first noticed symptoms in October.
Chief Meteorologist Albert Ramon has your 10 p.m. First Alert Weather forecast for Thursday, Nov. 21, 2024.
The youngster joined Santa at 900 North Michigan Shops to light the 54-foot-tall tree.
The lights were dark when CBS News Chicago visited Thursday night—and it was the second time this week. As Jermont Terry reports, neighbors in Woodlawn say this has been a problem for months on end.
Set to move on after two terms, Foxx is proud of her personal and professional journey—with no regrets as she plans to step away from public life for a while. She spoke with Dorothy Tucker.
Covenant House Illinois offers young adults experiencing homelessness a path to independence by providing needed resources. Darius Johnson reports.
The state's highest court ruled a special prosecutor's decision to re-indict Smollett violated his constitutional rights.
The lights were dark when CBS News Chicago visited Thursday night—and it was the second time this week.
Cook Cook State's Attorney Kim Foxx sat down with CBS News Chicago to reflect on her legacy after eight years in office.
Craig Smith and Nick Foligno also scored as the 'Hawks stopped a three-game slide.
Organizer Covenant House Illinois offers young adults experiencing homelessness a path to independence by providing needed resources.
Cook Cook State's Attorney Kim Foxx sat down with CBS News Chicago to reflect on her legacy after eight years in office.
A judge released Constantin Beldie on electronic monitoring in October, after he allegedly beat and tried to kidnap his estranged wife. He's now accused of killing her weeks later.
So far, despite several requests, the woman has not been able to get a hold of her medical records to send to her new doctors.
The police department has spent $22.6 million in overtime this year for officers working special events — only about $2 million of which has been reimbursed to the city.
Indiana is ranked among the states with the weakest gun safety laws, in part because it does not have a law that requires safely storing firearms.
Craig Smith and Nick Foligno also scored as the 'Hawks stopped a three-game slide.
The Bears' defense hopes to make life miserable for Minnesota QB Sam Darnold this coming Sunday.
Will Riley led Illinois (3-1) with 18 points and nine rebounds while Kylan Boswell added 17 and Kasparas Jakucionis had 15.
Zach Lavine scored 27 points to lead Chicago. Torrey Craig added 15, while Nikola Vucevic and Coby White had 14 each.
Morgan went 3-0 with a 1.93 ERA in 32 appearances last season for the AL Central champion Guardians.
One man suffered multiple gunshot wounds and was rushed to an area hospital for treatment, police said.
The woman was taken to Advocate Christ Medical Center in Oak Lawn in critical condition.
Don Archer helped police catch the thief in less than 24 hours.
When the girl woke up, the man fled the scene on a rental bicycle, according to police.
Alicia Robles said didn't initially feel the pain because she was still absorbing the situation—and then seconds later, her skin, she said, was on fire.
