Travelers at O'Hare pleased to hear about new automatic refund rule for canceled flights
This news comes right on time for air travelers—as many start to plan and book their holiday travel.
Watch CBS News
This news comes right on time for air travelers—as many start to plan and book their holiday travel.
Only 28 flights were canceled as a result of the weather.
The refund has to happen quickly. When it comes to bag fees, passengers must be refunded if a checked bag is significantly delayed, and refunds must be given if any services paid for aren't provided—like broken Wi-Fi.
Carriers canceled nearly 2,700 U.S. flights Monday as frigid conditions across the U.S. hit air travel for the third day straight.
The winter storm that brought several inches of snow to the Chicago area is now hitting the Northeast with snow and heavy rain.
CBS 2 Investigator Megan Hickey met some people who ran into trouble with their flights at O'Hare International Airport.
CBS 2 Investigator Megan Hickey did find some frustrated passengers at O'Hare International Airport who were trying to book hotels for the night, but most travelers were making their flights.
More than 1,100 flights had been canceled at O'Hare and Midway international airports as of late Friday. CBS 2 Investigator Megan Hickey reports.
Travelers this Christmas Day were still feeling the impacts of flight cancellations the day before.
As of 10 p.m., some people were waiting for up to three hours trying to get their checked bags back after their Southwest Airlines flights were canceled. CBS 2's Andrew Ramos reports.
The airport had the ninth highest percentage of canceled flights last year, according to data from the U.S. Department of Transportation.
A nationwide pause like Wednesday's hasn't happened since Sept. 11, 2001, leading to tough new questions for the FAA.
Meantime, there was much less luggage stacked up in baggage claim at Midway Airport late Wednesday than there was a night before.
Days after Christmas, the crisis continues as the federal government begins to investigate what happened with Southwest Airlines.
Gov. JB Pritzker is now calling for accountability for Southwest Airlines, along with Transportation Secretary Pete Buttigieg. CBS 2's Marissa Perlman reports from Midway International Airport.
With Southwest Airlines having canceled the majority of its flights in recent days, CBS News Travel Editor Peter Greenberg said it could be days before the airline is back on track.
Tuesday brought another round of cancellations as the airlines played catch-up from fierce winter weather. Southwest Airlines remains the most impacted.
CBS News Travel Editor Peter Greenberg joined CBS 2 Streaming Anchor Brad Edwards to talk about the mass of Southwest Airlines flight cancellations and what it means for consumers.
Having a flight canceled may be an inconvenience for most, but CBS 2's Noel Brennan talked with one woman who needs to be in Houston for an appointment as she undergoes treatment for stage 4 colorectal cancer.
CBS News Travel Editor Peter Greenberg joins CBS 2 Streaming Anchor Brad Edwards to talk about the Southwest Airlines meltdown and the flight delays and cancellations that have been plaguing the country.
Flights have been canceled around the country, and people have been going looking for their baggage at Midway International Airport after being separated from it. CBS 2's Noel Brennan reports.
The federal government wants answers from Southwest Airlines after cancellations, delays and lost luggage are happening to travelers across the country – leaving them stranded for days.
Severe weather in Buffalo and other places to our east continued to cause headaches Monday night for travelers in Chicago. CBS 2's Marybel Gonzalez reports on some frustrated travelers at Midway International Airport.
Carrier cancelled more than 60% of its flights Tuesday after giant winter storm, with federal airline regulators pledging to investigate.
CBS 2's Chris Tye spent the day talking to people stuck as hundreds of flights were delayed or canceled on Thursday.
Louisville transfer Tre White also scored 16 points and Will Riley added 13 for Illinois (5-1).
While Henyard had not trouble getting into the giving spirit, there is something she simply can't get going—a trustee meeting. Some trustees are deliberately denying her a quorum.
The gift is the largest ever received in the 50-year history of the organization.
Schaumburg police said they were conducting a thorough investigation late Monday.
I-80 westbound was shut down at La Grange Road after the shooting.
While Henyard had not trouble getting into the giving spirit, there is something she simply can't get going—a trustee meeting. Some trustees are deliberately denying her a quorum.
Johnson had planned to eliminate dozens of positions in charge of overseeing the reforms in order to cuts costs from the city budget.
In the poll, a total of 800 Chicagoans were asked a dozen questions about city leadership, finances, and ways to balance the budget.
Madigan is facing a slew of charges—including racketeering, conspiracy, bribery, and wire fraud.
The team says it is still focusing on a new stadium in the city of Chicago.
So far, despite several requests, the woman has not been able to get a hold of her medical records to send to her new doctors.
Those in the industry who spoke to CBS News Chicago said their margins are already so slim that an increased liquor tax could drive business owners to close their doors.
Robin McElroy said she loves everything about her Morgan Park home—except for the panic-inducing surprises she has been getting in the mail about her supposedly unpaid taxes.
Scammers often get financial information and personal details, or lure in veterans with videos that claim they can win lots of money,
It's the season of giving, but if you're not careful with finances, you could be getting a hefty bill at the end of the holiday season.
Annesley Clark and Christine Corso were determined to say their vows before it was too late. So when Clark's nurses at Northwestern Medicine heard the couple's story, they jumped right into action.
Little Penelope Lo Destro's parents were about to start their family when there was a terrible diagnosis.
Lattes and other espresso-based drinks may not be available at some McDonald's restaurants due to a glitch with coffee machines.
The FDA sent a warning letter flagging "significant violations" of manufacturing regulations for Tom's of Maine toothpaste.
The 65-year-old actor and stand-up comedian, best known for portraying Joey Gladstone on "Full House," said he first noticed symptoms in October.
The team says it is still focusing on a new stadium in the city of Chicago.
Owner Ricky Burns made a big dream come true in the tiny space on Western Avenue in West Ridge.
Those in the industry who spoke to CBS News Chicago said their margins are already so slim that an increased liquor tax could drive business owners to close their doors.
The nonprofit Far South Community Development Corporation is working to create everlasting change—and has a vision specifically for the commercial corridor at 115th and Halsted streets.
Wonder Group, a New York-based food ordering company that touts "fast fine" dining, is set to be Grubhub's new owner.
The 17-time Grammy Award-winning artist's new album features 12 songs.
The British pop star is bringing her Brat 2025 arena tour to the Allstate Arena on April 28 at 7 p.m
Ravyn Lenae, a rising R&B star from the South Side of Chicago, is among the artists announced Wednesday for the popular California desert music festival.
Speaking to American Theatre in 2018, Vire said he arrived in Chicago as a "lapsed actor," and fell into theatre criticism "through the back door."
"America demanded it and now it's happening: Taco Bell's new Cheesy Chalupa Supreme. In other news, I'm hosting the Oscars," Conan O'Brien said.
The Bears have been focusing their plans on a new stadium in the city of Chicago for some time now, but they have also just reached a deal with the Village of Arlington Heights on property taxes for the old Arlington International Racecourse property. Charlie De Mar reports.
Scott is giving $15 million to the Community Investment Corporation, a nonprofit lender that helps buy, rehab, and preserve affordable rental housing.
Meteorologist David Yeomans has your 10 p.m. First Alert Weather forecast for Monday, Nov. 25. 2024.
The officers from the South Chicago (4th) District were treated to a fine dinner by the youth group at Immaculate Conception St. Michael Parish.
Antibiotics are often thought of as an easy cure to bacterial infections, but they could be fueling an urgent public health threat. Marie Saavedra reports on the dangers of antimicrobial resistance.
The team says it is still focusing on a new stadium in the city of Chicago.
Police are already looking ahead to the Thanksgiving Day Parade later this week.
While Henyard had not trouble getting into the giving spirit, there is something she simply can't get going—a trustee meeting. Some trustees are deliberately denying her a quorum.
Louisville transfer Tre White also scored 16 points and Will Riley added 13 for Illinois (5-1).
The gift is the largest ever received in the 50-year history of the organization.
Police are already looking ahead to the Thanksgiving Day Parade later this week.
The 29-person team will advise the prosecutor's office on everything from handling gun violence cases to wrongful convictions to public corruption.
Cook Cook State's Attorney Kim Foxx sat down with CBS News Chicago to reflect on her legacy after eight years in office.
A judge released Constantin Beldie on electronic monitoring in October, after he allegedly beat and tried to kidnap his estranged wife. He's now accused of killing her weeks later.
So far, despite several requests, the woman has not been able to get a hold of her medical records to send to her new doctors.
Louisville transfer Tre White also scored 16 points and Will Riley added 13 for Illinois (5-1).
The team says it is still focusing on a new stadium in the city of Chicago.
It was the second championship for the second-seeded Wildcats (23-1-0), who have played for the title in four straight seasons.
Caleb Williams threw for 340 yards and two touchdowns for the Bears (4-7), who lost their fifth straight.
Pippen, playing in the arena where his Hall of Fame father's retired number hangs, had 26 points in the first three quarters for Memphis, which has won three of its last four.
Police are already looking ahead to the Thanksgiving Day Parade later this week.
Investigation into each of the shootings remains under investigation.
Video obtained by CBS News Chicago shows the 19-year-old being transported on a stretcher out of the department store.
The shooting happened as crowds were packing downtown for the annual Magnificent Mile Lights Festival and Christkindlmarket in Daley Plaza.
The NBA is urging its players to take additional precautions to secure their homes following reports of recent high-profile burglaries of dwellings owned by Milwaukee Bucks forward Bobby Portis and Kansas City Chiefs teammates Patrick Mahomes and Travis Kelce.
