BBB: What to know about making holiday returns
The Better Business Bureau's president and CEO of Chicago and northern Illinois, Steve Bernas, joins CBS 2’s Jackie Kostek with what customers need to do to make sure they are right when making returns.
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The Better Business Bureau's president and CEO of Chicago and northern Illinois, Steve Bernas, joins CBS 2’s Jackie Kostek with what customers need to do to make sure they are right when making returns.
With Christmas ending, you may be assessing your holiday gifts, looking at what you'll keep and what you'll return or exchange.
The Better Business Bureau this Christmas Day night had a few helpful tips for CBS 2's Marybel González make the process easier and less stressful.
The BBB says scammers could be tampering with gift cards by stealing barcodes.
The BBB says some sites could use your card's ID number and pin and drain money from it.
Keep an eye on the web address in your browser. Scammers love to create lookalike websites.
The Better Business Bureau is warning you to be alert as you shop for deals this Cyber Monday with tips to protect yourself. Keep an eye on the web address in your browser. Scammers love to create lookalike websites.
More people are shopping online rather than in person, putting them at a higher risk of phishing scams. The Better Business Bureau is offering tips on how to stay safe.
CBS 2 Investigator Dorothy Tucker reports on the consumer alert from the Better Business Bureau. A Chinese company is behind the app that the Better Business Bureau said 50 million people have already downloaded. Read more
Many struggle with various debts from credit cards to their mortgage. Companies that claim to help ease the burden aren’t doing enough and, in some cases, leaving consumers worse off than they were before, according to new research by the Better Business Bureau. CEO and president of the BBB in Chicago and Northern Illinois Steve Bernas shares how you can advocate for yourself.
Scam artists are pretending to offer cheap refurbished items, then disappearing.
The hype for Taylor is high – and so is the chance of online vendors taking advantage of fans.
The hype for Taylor is high – and so is the chance of online vendors taking advantage of fans. CBS 2's Jermont Terry reports.
Scammers will often try to sell photoshopped tickets on online marketplaces.
The BBB said it has received dozens of complaints about people losing their money in Chicago. Scammers will often try to sell photoshopped tickets on online marketplaces.
Scammers are on the prowl for fans eager to catch their favorite acts. Follow these tips to avoid getting ripped off.
The BBB says it's monitoring deception in the timeshare industry.
It just released a report showing customers often feel misled about fees for timeshare maintenance and say the properties are hard to sell - leading to high fines.
The event is free, but a $5 donation to the Better Business Bureau's Charitable and Educational Fund is encouraged.
Investigators are seeing a steep incline in the number of complaints involving fake fraud alert text messages. CBS 2's Lauren Victory reports.
As Ukrainian people seek refuge amid Russian invasions, many organizations are seeking donations.
Lifted by the surge in online shopping during the COVID-19 pandemic, scammers are rampantly taking advantage of digital shoppers.
A long list of bad reviews and an F rating with a major consumer advocate aren't stopping an online travel agency from picking up new customers.
A man says he paid $1,500 to an Uptown shipping business to ship a car overseas for his mom. But as CBS 2's Jermont Terry reported Tuesday night, the man now has no idea where the car is.
People are told to watch out for anyone who shows up or calls and offers you a cheap deal on the spot.
It's the last call for one of America's longest-running beers.
Many Metra riders with disabilities have been forced to reroute their trips due to Monday's closure of the only elevator providing access to the Electric Line at Millennium Station in downtown Chicago.
Two men have been charged in a shooting that left two teenagers dead and an adult injured last October in the Auburn Gresham neighborhood on the South Side of Chicago.
In the wake of the shooting at the Islamic Center of San Diego, many Muslim Chicagoans say they're not surprised and that conditions in the world right now are right for attacks like this to happen again.
Rickea Jackson's promising first season with the Chicago Sky is over after it barely began after suffering a torn ACL in Sunday's win against the Minnesota Lynx.
The Internal Revenue Service is permanently barred from pursuing claims against President Trump or his company based on prior tax returns, part of a controversial settlement deal between the Justice Department and Mr. Trump.
Survivors say they'd asked for more medical support before the Iranian drone strike that killed six U.S. soldiers at their command post in Kuwait in the war's first 24 hours.
An attorney for Chicago Ald. Jim Gardiner (45th) on Monday called an ethics investigation into the alderman's conduct a malicious "travesty."
In a move aimed at curbing the growing problem of "teen takeovers," D.C. U.S. Attorney Jeanine Pirro is threatening to bring charges against parents if their teens violate the local curfew.
State Rep. Josh Turek and State Sen. Zach Wahls squared off Thursday over which candidate can flip Iowa's open Republican-held Senate seat, as millions in outside spending reshapes the primary's final stretch.
Consumer and environmental advocates said Monday that they found overcharges buried in the most recent rate-hike request by Nicor.
One week away from Memorial Day weekend and the unofficial start of the summer travel season, with gas prices remaining high, negotiations were set to resume Monday at the largest oil refinery in the Midwest.
Chatham residents say they're losing a vital resource as Walgreen's prepares to close its store near 86th and Cottage Grove.
According to AAA, the average price of a gallon of regular gas in Chicago was $5.17 on Friday, up from $3.75 a year ago.
Peoples Gas and North Shore Gas Company customers are likely to see minor credits on their bills for the next three years, thanks to a $125 million settlement agreement announced Thursday by Illinois Attorney General Kwame Raoul.
A person suspected of having hantavirus in Winnebago County, Illinois, turned out to be a false alarm, officials said Monday.
The DuPage County Health Department has confirmed its first positive tests for West Nile virus in pools of mosquitoes this year.
The Kane County Health Department was set Monday to offer a free mental health awareness webinar.
At least 80 deaths have been reported in a new Ebola disease outbreak in Congo and Uganda, authorities said.
Engineers at Northwestern University have created a wireless polygraph to detect stress.
The owners of Gene & Georgetti steakhouse are suing a concessions operator over their expansion at Midway International Airport.
DraftKings announced Monday that it is closing its sportsbook operation at Wrigley Field after only about two years.
After more than 80 years, there will be no Ann Sather restaurant location in the 900 block of West Belmont Avenue in Chicago's Lakeview community, effective in June.
Flight attendants at Chicago-based United Airlines have approved a new labor contract, marking their first pay increases in six years.
The Chicago Fire FC announced Wednesday morning that its new stadium in the South Loop will be named McDonald's Park.
The Chicago-born house music track, which began as a personal poem in 1982 and became a defining anthem of the city's house music scene, has been selected for permanent preservation by the Library of Congress.
The Library of Congress revealed this year's list of 25 recordings to be preserved for future generations on the National Recording Registry.
David Allan Coe also had hits with "You Never Even Called Me By My Name" and "The Ride" among others.
Some youngsters got a behind-the-scenes look at the magic of making opera Sunday at the Lyric Opera of Chicago.
Matt DeCaro, an actor who was a familiar face on the Chicago stage for many years, died this weekend.
Rickea Jackson's promising first season with the Chicago Sky is over after it barely began. Jackson will miss the rest of the season after suffering a torn ACL in her left knee on Sunday against the Minnesota Lynx.
It’s the last call for one of America’s longest-running beers. The final batch of Schlitz, once dubbed “The Beer That Made Milwaukee Famous,” will be brewed this weekend, ending production after 177 years.
Many Metra riders with disabilities have been forced to reroute their trips due to Monday's closure of the only elevator providing access to the Electric Line at Millennium Station in downtown Chicago.
The Chicago Bears met with NFL owners on Tuesday in Orlando to brief them on their push for a new stadium.
Two men have been charged in a shooting that left two teenagers dead and an adult injured last October in the Auburn Gresham neighborhood on the South Side of Chicago.
In the wake of the shooting at the Islamic Center of San Diego, many Muslim Chicagoans say they're not surprised and that conditions in the world right now are right for attacks like this to happen again.
Many Metra riders with disabilities have been forced to reroute their trips due to Monday's closure of the only elevator providing access to the Electric Line at Millennium Station in downtown Chicago.
It's the last call for one of America's longest-running beers.
A man is being held in custody on charges that he tricked two young women into believing he was an art student working on a photography project in Chicago's Northalsted district, and went on to sexually abuse one of them.
While his mother was released after a hearing Tuesday, a young soccer star who attends Stephen Tyng Mather High School remains in ICE custody.
Many Metra riders with disabilities have been forced to reroute their trips due to Monday's closure of the only elevator providing access to the Electric Line at Millennium Station in downtown Chicago.
Pothole complaints continue everywhere, but especially on one street in the Pullman neighborhood on the South Side of Chicago.
People in Lincoln Park and Lakeview have rallied against a plan to build a new industrial ComEd electrical substation in their neighborhoods, pushing local and state leaders to get involved.
Monday marks one year since Illinois enacted Karina's Law — legislation aimed at taking firearms out of the hands of people accused of domestic abuse.
Tenants at a South Shore apartment building said they've noticed their rent fluctuating by hundreds of dollars a month due to a change in how their utility billing system is set up.
Rickea Jackson's promising first season with the Chicago Sky is over after it barely began after suffering a torn ACL in Sunday's win against the Minnesota Lynx.
The Chicago Bears met with NFL owners on Tuesday in Orlando to brief them on their push for a new stadium in either Arlington Heights or Hammond.
Touted prospect Colt Emerson launched a three-run homer for his first major league hit, and the Seattle Mariners stopped a three-game slide with a 6-1 victory over the Chicago White Sox.
Jake Bauers homered and drove in four runs, and the Milwaukee Brewers beat the Chicago Cubs 9-3 in the first meeting this season between the longtime NL Central rivals.
Cubs center fielder Pete Crow-Armstrong says he regrets the words he used during a heated exchange with a fan.
A man was shot and killed in the north Chicago suburb of Skokie early Tuesday.
A man is being held in custody on charges that he tricked two young women into believing he was an art student working on a photography project in Chicago's Northalsted district, and went on to sexually abuse one of them.
A suspect was due in court Tuesday on charges that he shot and killed his ex-husband's new husband in Chicago's Edgewater neighborhood.
A truck driver was sentenced to over 13 years in prison for smuggling $9.4 million worth of cocaine in a shipment of Skims, Kim Kardashian's shapewear brand.
Police in Michigan City, Indiana, were searching Monday for the person they said shot and killed a 14-year-old boy.
