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Eligible homeowners and business owners would be able to have their water bills lowered if they can prove their higher bill is the result of leak in the underground service line.
David Steele got the $5,000 refund he'd been wanting for months, but didn't get an explanation why the city suddenly changed its mind.
Glenn Jones can't sell the vacant house until he figures out the water bill issue with the city.
Through our "Getting Hosed" series on bad water bills, we have found that often communication issues between different city systems have often been the source of the headaches.
Even after David Steele won the first round in his dispute over his bogus water bill, the city figured out a way to hose him again.
The Chicago City Council Finance Committee held a hearing Tuesday with the heads of the Water Management and Finance departments.
A week-by-week log of meter readings showed zero water usage on some entries. Other times, the report came back at 6 million gallons used in a week.
The family knew they had unpaid water charges to settle before selling their three-flat in Roseland, but nothing like the amount they got.
The circumstances vary from case to case, of course, but in short, the pattern involves Chicagoans getting socked with bills for water they didn't use.
"You've got people walking around on fixed income and they can't afford to pay a $500 bill," Burns said. "I would like to see mistakes corrected and I would like to see communication. There's no communication!"
"It's just nuts to me that we have this issue that continues to be reported, on and the city departments are not doing anything about it," Villegas said.
Numerous people whose stories we've reported over the past four years have been getting hosed by bogus bills - often rising into the tens of thousands of dollars.
This did not happen until the CBS 2 Investigators got involved.
Connie Abels has been waiting five years for her hearing.
The homeowner was just being an honest guy and alerted the Chicago Department of Water Management to his unusually low bill.
"The issue with being a city employee is we are obligated to pay any city obligation," said paramedic Lisa Beard.
In Chicago when you die, ComEd shuts off your electricity, and Peoples Gas shuts off your gas. But the city does not stop your water.
Illinois' lead pipe situation is the worst in the country.
Yasser Almanaseer said he has had no luck in getting it fixed.
How does a City of Chicago water bill for $70 turn into a $10,000 tab from one bill to the next?
Getting Hosed, our exposé on Chicago's bad water billing, has saved consumers hundreds of thousands of dollars. So we wanted to know - what happens if you take on the City yourself?
"They told me to hire a good lawyer, that this is probably a billing issue with the city."
Aldermen voted against Ald. Daniel La Spata's proposal for helping low-income residents with water bills, while a competing proposal from Mayor Lori Lightfoot remains bottled up in a separate committee.
Hundreds of thousands of Chicagoans with unmetered accounts pay inflated bills – and you can't get a meter for a fair bill until you get a non-lead service line.
Rodney Andrews — a Vietnam Veteran, a Chicago cabbie, and our main protagonist — was among those "Getting Hosed" by the City until we fixed his water bill. Then, out of the blue, the City had his garage bulldozed.
Researching her family history, Cheryl Wills found she was related to a former slave who served in the Civil War with the United States Colored Troops, which led her to a distant relative, a former plantation, and ultimately to Private Sandy Wills' remains.
Chicago police said just before 3 a.m., the victims, 25 and 45, were arguing with four other people in the 2800 block of North Normandy Avenue, which turned into a fight.
We will follow the path of a low-pressure center moving from Iowa to Wisconsin, bringing a few spotty showers this afternoon.
It's been a while since there's been excitement around the DePaul men's program and Holtmann is hoping to change that.
Nate Santos and Robert Morris transfer Enoch Cheeks each scored 16 points and Dayton took control of the game's tempo in the second half to come from eight points down to beat Northwestern 71-66.
President-elect Donald Trump will meet with President Joe Biden on Wednesday after Trump defeated Kamala Harris in the race for U.S. president.
President-elect Trump will take office with Republicans in control of the Senate, making confirmations easier.
U.S. District Judge Stephen McGlynn is holding off on enforcing his ruling for 30 days to allow Illinois leaders time to appeal.
Wisconsin Democratic U.S. Sen. Tammy Baldwin pledged to work with President-elect Donald Trump when possible in her victory speech, but also vowed to fight him to protect the national health care law and abortion rights.
Former President Donald Trump will be the 47th president of the United States. Here's what that could mean.
Robin McElroy said she loves everything about her Morgan Park home—except for the panic-inducing surprises she has been getting in the mail about her supposedly unpaid taxes.
Scammers often get financial information and personal details, or lure in veterans with videos that claim they can win lots of money,
It's the season of giving, but if you're not careful with finances, you could be getting a hefty bill at the end of the holiday season.
For the first time since 1938, children in Des Moines, Iowa, will go trick-or-treating on Halloween. The city began its unusual custom of opting for Beggar's Night decades ago in hopes of tamping down on hooliganism.
According to the Citizens Utility Board, it will cost another $12.8 billion to complete the project--$5 billion more than previous estimates.
The "Dawson's Creek" alum shared the news on Sunday and said that despite the diagnosis, there is "reason for optimism, and I'm feeling good."
Three patients at the University of Chicago Medicine are in the trial for the treatment.
Some pathogens that contaminate food are even showing up in the U.S. for the first time thanks to climate change.
McDonald's says Quarter Pounders will be back on the menu at hundreds of its restaurants after testing ruled out beef patties as the source of an E. coli outbreak.
Work in the labs at the IFSH in southwest suburban Bedford Park is centered around learning more about why some food products make people sick.
he facility at 650 W. 51st St., about a block east of Halsted Street, closed last week.
According to a statement on the brewery's website, it is closing its doors at its brewpub at 2323 N. Milwaukee Ave. after struggling to rebound following the pandemic.
The South Side warehouse has more than 200 employees, according to the union that represents 75 members.
Dozens more lawsuits are expected.
Experts raised concerns about people in already underserved communities losing easy access to drug stores.
Actor Tony Todd's TV and movie credits spanned 40 years and included the 1992 horror film "Candyman" and its 2021 sequel.
The nominations for the 67th Grammy Awards have been announced, and the nominees include a long list of top music stars.
Quincy Jones, the multi-talented music legend who collaborated with everyone from Michael Jackson to Frank Sinatra, has died at 91, his family announced.
The "Dawson's Creek" alum shared the news on Sunday and said that despite the diagnosis, there is "reason for optimism, and I'm feeling good."
In addition to talking about his work, Bennett will be presenting the award for Best Music Video at the festival.
This will complete a sweep of the seven battleground states over Vice President Kamala Harris. Trump will meet President Joe Biden at the White House on Wednesday.
A suspended walkway gives tourists an up-close view of the fountain while the famous site is cleaned.
Twenty-six people were killed when a suicide bomber attacked. they include about a dozen soldiers and a half a dozen rail workers.
The shooting happened a little before 1:30 p.m. at Hillcrest High School in Country Club Hills, according to a message from Kinasha Brown, the superintendent of Prairie-Hills Elementary School District 144.
From a stunning sunset along the Jersey Shore to one of the blue zones in Costa Rica. Here's what caught Suzanne Le Mignot and Mary Kay Kleist's eye this week.
Police said a dispute between parents at Hillcrest High School led to the shooting.
Chicago police said just before 3 a.m., the victims, 25 and 45, were arguing with four other people in the 2800 block of North Normandy Avenue, which turned into a fight.
Raylon East, 36, of Chicago, was charged with two felony counts of first-degree murder and one felony count of unlawful use of a weapon in possession of a felon.
The crash happened just after 3 a.m. in the 5200 block of South DuSable Lake Shore Drive.
Researching her family history, Cheryl Wills found she was related to a former slave who served in the Civil War with the United States Colored Troops, which led her to a distant relative, a former plantation, and ultimately to Private Sandy Wills' remains.
Robin McElroy said she loves everything about her Morgan Park home—except for the panic-inducing surprises she has been getting in the mail about her supposedly unpaid taxes.
Since the teen was brought back into custody in the last week, instead of a "more secure placement," he has been placed in an unsecured shelter.
Over the last year, the ADL locally has tracked a 300% increase in the number of antisemitic incidents in Chicago.
The man city records document as the owner of the alley declined several requests for an interview, but could be seen repeatedly driving a forklift through CBS News Chicago's shot.
Investor interest in South Shore has steadily increased with investors buying single family homes and condos.
It's been a while since there's been excitement around the DePaul men's program and Holtmann is hoping to change that.
Nate Santos and Robert Morris transfer Enoch Cheeks each scored 16 points and Dayton took control of the game's tempo in the second half to come from eight points down to beat Northwestern 71-66.
After trailing for the majority of the game, the Chicago Bulls stormed back in the second half to defeat the Atlanta Hawks 125-113, snapping a four-game losing streak on Saturday night.
Ivisic dunked just seconds into the game and Tre White hit back-to-back 3-pointers to get Illinois out of the gate.
Freeman also contributed five rebounds for the Flames (2-0).
Police said a dispute between parents at Hillcrest High School led to the shooting.
SWAT officers spent several hours immediately after the shooting outside the apartment where the suspect lives, but never found him there. He was arrested Thursday, but police have not revealed where.
Durk and his codefendants could face a maximum sentence of life in prison if convicted on all counts.
Richard Allen could be sentenced to up to 130 years in prison if convicted of all the charges.
Michael Mollo Jr., of Oak Lawn, and Emil Kozeluh, of Palos Heights, are accused of clashing with police and storming the Capitol on Jan. 6, 2021.
