Customers have soured on self-checkout, and Drexel University study says there's proof
The Drexel University study found that "regular checkout" makes customers more loyal to a store and more likely to revisit than self-checkout.
Watch CBS News
The Drexel University study found that "regular checkout" makes customers more loyal to a store and more likely to revisit than self-checkout.
Pennsylvania-based The Hershey Company is facing a lawsuit seeking $5 million in damages over the wrappers on Reese's peanut butter candies.
Tactical teams converged on an area near their search perimeter after an aircraft had picked up a heat signal overnight.
Wakefern Food Corporation is recalling Bowl & Basket chicken noodle soup sold at ShopRite and The Fresh Grocer because it may contain milk.
Thousands of people from around the world made the journey to see Punxsutawney Phil make his forecast.
Pennsylvania State Police have determined that a woman with Massachusetts ties who hadn't been heard from in decades is "alive and well" and not the victim of a 42-year-old cold case murder.
Prosecutors say a 19-year-old Pennsylvania college freshman and lacrosse player who died from blunt-force head injuries had been drinking alcohol and likely fell in his dorm room and hit his head.
An investigation is underway after a Massachusetts teen attending Lafayette College in Pennsylvania as a lacrosse recruit died Monday evening.
They traveled all the way to Reading, Pennsylvania to take 26-year-old Richie Winters into custody after they said he scammed a victim out of over $8,200 while pretending to be her grandson.
A modern-day cattle rustler is serving more than three years in jail after pleading guilty to wire fraud in connection with a scheme to defraud 13 ranchers out of more than $2 million.
Family friendly guide to the "Sweetest Place on Earth," Hershey, Pennsylvania.
A Nashville teen has been arrested on a state terrorism charge after being accused of threatening schools in Massachusetts and three other states.
A medical company sales representative was charged with stealing more than $350,000 worth of human skin over a period of several years.
A man on the Massachusetts State Police "most wanted" list in connection with a 1995 murder is behind bars in Pennsylvania.
Two young children who were the focus of an Amber Alert and possibly headed towards Massachusetts were found safe in Philadelphia Friday morning.
The early colonial settlements along the Eastern seaboard, including Boston, Charleston, New York, Philadelphia and Washington, DC, are among the best places for an historic vacation in the US.
The man behind the wheel of the tour bus that slammed into an overpass in Boston Saturday night may have been distracted.
From the East Coast to the West Coast, recycling is a big issue for local governments.
Authorities have finally identified a man found murdered on a Pennsylvania highway 44 years ago as a Marine from Lawrence, Massachusetts.
There are many Americans who do not have a government issued ID. In our country there is no requirement to carry ID. If you do not have a government ID, that does not make you a criminal. That does not make you unworthy of voting.
Pennsylvania Republicans have betrayed their country and devised a scheme to potentially disqualify nearly one tenth of the states' electorate.
Republican Pennsylvania State Representative Mike Turzai gives away true intent of Republicans' new voter ID laws.
A toolshed at a western Pennsylvania campground was an unlikely place to dig up remembrances of a decades-old shipwreck that killed seven New England fishermen.
The media did a hack-job on a political story to make a politician on "the right" look stupid.
Harvard remained atop the Ivy League after beating up on Penn.
Boston University fell short in its bid for a sixth National Championship Saturday night in St. Louis, losing to Western Michigan in the Frozen Four title game.
Baldwin's hit to left scored Luis Robert Jr. from second and gave Chicago a second straight win following an eight-game skid.
Red Sox pitcher Richard Fitts was having the best outing of his career on Saturday, until the injury bug bit the Boston righty in the bottom of the sixth inning against the Chicago White Sox.
About 300 people protested the Trump administration's policies at Stand Up Harvard on Saturday afternoon.
A bookstore in Boston is the only Black-owned bookstore in the city and it's been a hotspot for almost 20 years.
About 300 people protested the Trump administration's policies at Stand Up Harvard on Saturday afternoon.
Parts of Massachusetts got up to several inches of snow Friday night into Saturday in an April storm.
A student from Tufts University is detailing how she was detained by ICE in last month and said she feared for her life.
The Trump administration could release files on the assassination of Robert F. Kennedy — the U.S. health secretary's father — within days, after decades of public fascination about the killing.
Massachusetts State Rep. Christopher Flanagan is accused of stealing $36,000 for personal use, including "psychic services."
Tufts University researchers are looking at ways to reduce racial disparities in maternal health care.
Tony's Chocolonely is recalling some products after consumers reported finding "small stones" in the chocolate bars.
An experimental Alzheimer's treatment from Boston researchers may be able to treat both dementia and depression symptoms.
As the weather warms up, pet owners in Massachusetts are being reminded that tick season is officially here.
Bostonians are feeling grateful for the extra hour of daylight and a psychologist said it has added benefits.
A man in Revere, Massachusetts spent thousands of dollars on a new refrigerator, but he says the door was defective.
Despite paying her insurance company $125,000 in premiums, a 92-year-old's claim was initially denied.
The I-Team has learned the department installed new technology in 233 of its cruisers that is designed to prevent collisions.
The FBI's Boston office is issuing a warning after a series of I-Team investigations into stolen land scams.
The hood of a Stoneham woman's 2015 Nissan Altima flew open while she was driving on Route 93.
"We are heading in a dangerous direction," said Massachusetts Attorney General Andrea Campbell.
President Trump will announce new tariffs on U.S. trading partners Wednesday. Massachusetts will be hit hard, according to the governor.
Rep. Seth Moulton is calling on Defense Secretary Pete Hegseth to resign over a scandal involving messaging in a non-secure of sensitive information about a pending military action.
For most of its 54 years of existence, public broadcasting has been a target of conservatives who saw it as a political threat.
Rep. Lori Trahan said her constituents are concerned about service cuts and freezes instituted by the Trump administration.
Edaville in Carver, Massachusetts will continue its Christmas and holiday lights tradition as King Richard's Faire moves in.
Vanson has manufactured leather goods in Massachusetts for over 50 years and the company sells their products around the world.
Ford Motor Company announced a promotion to give all customers their employee discount.
The Ground Round has started serving customers again in Shrewsbury.
Jordan's Furniture president Eliot Tatelman is retiring after decades as the face of the brand.
Host Rachel Holt talks with their CEO about their distinct connection to Newport and what sets them apart as a "brewstillery."
Newport's Castle Hill Inn is one of the area's most coveted destinations offering visitors spectacular views, luxurious accommodations, and unique dining experiences.
Founded in 2014 with a mission of preserving, celebrating and sharing automotive history, the Audrain Automobile Museum is a must-stop destination for both car enthusiasts and Newport visitors alike.
Host Rachel Holt joins Prezza Mixologist Craig Carpenter in Boston's North End for a hot new twist on a classic cocktail that's bound to be the next big hit.
Chef Delphin Gomes joins host Rachel Holt in the test kitchen to show off his latest creations and the art of merging design with chocolate.
Boston University fell short in its bid for a sixth National Championship Saturday night in St. Louis, losing to Western Michigan in the Frozen Four title game.
Baldwin's hit to left scored Luis Robert Jr. from second and gave Chicago a second straight win following an eight-game skid.
Red Sox pitcher Richard Fitts was having the best outing of his career on Saturday, until the injury bug bit the Boston righty in the bottom of the sixth inning against the Chicago White Sox.
Boston had five errors, leading to six unearned runs for Chicago. The Red Sox have committed a major league-high 19 errors in 15 games.
Payton Pritchard scored 22 points, Sam Hauser had 20 and the Boston Celtics beat the Charlotte Hornets 130-94 on Friday night for their 60th victory of the season.
Crews snapped a photo of a rare weather phenomenon known as a "snow devil" on New Hampshire's Mount Washington.
Video captured what it looks like for Mount Washington crews to do their jobs in the face of 100 mph winds.
At the Broomstones Curling Club in Wayland, people of all ages are bonded through the increasingly popular sport.
A UMass student who was initially denied a $10,000 prize after making a half-court shot will be getting the money after all.
A hawk was hit by a driver on 495 in Chelmsford and got stuck in the SUV's grille.