Spirit Airlines Passengers Faced Long Lines, Delays At Logan Airport
BOSTON (CBS) – Angry Spirit Airlines passengers waiting for flights at Logan Airport were told computer problems were causing the long lines Wednesday.
Customers were not able to use the kiosks to check in due to a network outage, so Spirit employees were forced to check in ticket holders manually.
Brian Boucher said his Tuesday night flight to Las Vegas was canceled. He said he wasn't offered a hotel room – just a cot at the airport.
"I feel like we're trapped here," said Boucher. "You can't even get a hotel in Boston."
"We sat on the tarmac for three hours," said Tanya Sewell, who flew from Atlanta to Boston this morning with her two daughters. "I think that's crazy. I'll probably never fly Spirit again."
Spirit's director of communications, Stephen Schuler, said those flying out of Boston should arrive early for flights. For passengers in the rest of the country, there's nothing to worry about.
"We are currently experiencing a network outage at our Boston station. This is an isolated issue to Boston and it isn't impacting our operation at any other airports. Our Guest Service Agents are using manual processes to check in Guests and bags, as our IT team works to address the issue on site. We are advising any Guests traveling out of Boston today to arrive early for their flights and we apologize for any inconvenience," Schuler said in a prepared statement.
While Spirit Airlines reported that the network issues had been resolved, it will take a while for flight schedules to return to normal.
