Here's how the Microsoft outage is affecting Massachusetts RMV services
BOSTON - The global Microsoft outage that has disrupted airlines, banks and other businesses Friday morning is also affecting service at the Massachusetts Registry of Motor Vehicles.
A software update sent from cybersecurity firm CrowdStrike to Microsoft is causing the problem. Microsoft says it has identified the issue and was working to resolve it.
Here's a look at what RMV services are being impacted.
No RMV appointments before 2 p.m.
The RMV says non-commercial appointments will start up again at 2 p.m.
Commercial learner's permit and driver's license appointments are canceled all day because of continuing automated testing station issues.
No vehicle inspections in Massachusetts due to outage
Hoping to get your car inspected on Friday? The RMV says "no vehicle inspections can occur" because of the outage.
Online credit card payments not accepted at RMV
The RMV can't currently accept credit card payments on the Registry website, so customers will not be able to pay fees online for license renewals or other transactions.
RMV phones may not be answered
If you're trying to call the RMV to find out what services are available, the Registry says it has limited capacity to answer phone calls at its contact center.
Massachusetts road tests today
The RMV says road test appointments are still being held on Friday.
Are RMV services at AAA affected?
The outage is affecting RMV services at AAA offices as well.
"We aren't able to complete RMV transactions at this time due to the global computer outage and sincerely regret any inconvenience," a spokesman for AAA Northeast said.
