Reached for comment, Dunkin' Donuts emailed a statement to CBS MoneyWatch attributed to Kimberly Wolak, chief operating officer of Wolak Group, which owns about 85 Dunkin' Donuts stores in New York, New Hampshire and Maine. Her statement read in part: "We were extremely disturbed by the behavior of our employees captured in the video. It not only violated our written policies, but goes against our core values as an organization."
Both workers involved were suspended pending an investigation, added Wolak, who also said the business would be reaching out to the individual in the video to apologize and would work with advocates to ensure its workers are better trained on how to engage with the homeless.
The company recently announced it's rebranding itself and that as of January it will be officially known simply as Dunkin'.
