911 Center Setup Slowed Response To Deadly DC Subway Smoke
WASHINGTON (WJZ)--New information in the deadly smoke filled D.C. subway cart.
Marcus Washington has the latest.
According to the Associated Press, the policy to route 911 calls and limited access to communication software contributed to the delay in dispatching help.
Trapped inside a smoked filled D.C. train with nowhere to go and two months later the same question is asked, "Why did it take 45 minutes to get down and rescue us our that train?"
A question tackled by the Associated Press show the policy to route emergency calls and the number of calls a supervisor took before sending help all play a roll is the delayed dispatch for help.
On January 12th at least 80 people were sickened by the smoke, Carrol Glover died as a result of what happened on their train.
An investigation reveals the smoke was forced in the trains by faulty exhaust fans.
During an exclusive interview with WJZ, Dennean Baker of Maryland spoke to Marcus Washington about her experience on the train.
"One passenger tried to open a door because he wanted to get out; soon as you open the door, more smoke came in," said Baker.
The AP says some of the first calls took anywhere from 4 to 6 minutes before firefighters were dispatched the desired dispatch time is 90 seconds.
RELATED: Md. Woman Recounts Terrifying Moments Inside Smoke-Filled DC Metro
Since the death of Carrol Glover, the communications office has changed the way it handles calls from metro and changed the menu options to first go to a dispatcher over a supervisor.
