UPDATE: Widespread Xfinity Cable, Internet Outages Reported Across Bay Area
SAN FRANCISCO (CBS SF) -- An extensive Xfinity cable and Internet outage was reported across the Bay Area Monday night and early Tuesday morning, impacting a wide portion of the Bay Area.
The website DownDetector.com showed a spike in Xfinity outages reported shortly before 10 p.m. Upwards of 24,000 individual reported the outage according to the website, but rampant complaints on social media indicated that the outage was far more widespread, impacting customers in San Francisco and the Peninsula, the East Bay and the North Bay.
The outage was widespread enough that the Marin County Sheriff tweeted out a reminder for residents not to call 9-1-1 to report or complain about their Internet outage and instead contact their provider.
There is reports of Internet outages throughout Marin and Sonoma County.
— Marin County Sheriff (@MarinSheriff) November 9, 2021
Please do not call 911 to ask why your Internet is out. Call your internet service provider. pic.twitter.com/Re5Eb560Gm
While some customers had their service restored by early Tuesday, Comcast's service heat map showed outages lingering in several Bay Area communities.
Comcast is starting to get customers back up and running from the Bay Area wide internet outage.
— Mike McGuire (@ilike_mike) November 9, 2021
Full restoration could take some time across the region.
Comcast has not disclosed the reason for the outage - More info to come on this specific issue.
By early Tuesday, more than 54,000 customers were reporting service disruptions.
The outage numbers appear to go down significantly a couple of hours after a Tuesday morning spike that showed over twice as many reports of service problems as the prior evening starting at around 5 p.m.
On Tuesday morning at around 8 a.m., the Xfinity Support Twitter account posted that "a network issues" was causing some customers to experience "intermittent service interruptions."
Some customers are experiencing intermittent service interruptions as a result of a network issue. Our teams are actively working to bring impacted customers back online, as we continue to investigate. We apologize to those who have been affected.
— Xfinity Support (@XfinitySupport) November 9, 2021
Meanwhile, Xfinity's outage webpage was extremely slow in loading Tuesday morning. Customers were advised visit the Xfinity support page or the Xfinity Response Center to check on when their local outage might be fixed.
Major outages were also being reported Tuesday morning in and around Philadelphia, near Chicago, in the Indianapolis area, near Detroit, in New England and in the Los Angeles area.
Sooooo… Comcast is down throughout the entire city of Chicago? Fun! The whole country? Even better! #comcastdown #comcastoutage
— Nicole Oppenheim (@namoagogo) November 9, 2021
here is a map that shows the much wider scope of the Comcast outages on the east coast, there are some outages in Califonia but not as widespread pic.twitter.com/nysluNuHSS
— BREAKING NOW !! (@GRapidsnews) November 9, 2021
???????? Major Internet #outage detected: #Comcast in #Pennsylvania since 8:05 AM
— Fing Internet Alert (@outagedetect) November 9, 2021
???????? Live map and analysis
???? https://t.co/SKti7Iwh6B
Retweet if down for you too#comcastcares #Comcastdown #Comcastoutage #nointernet #EarlyMorning pic.twitter.com/pOoFj4pe15
???? Considerable Internet #outage detected: #Comcast in #Indiana since 8:05 AM, impacting #Chesterton #MichiganCity #Griffith +14 areas
— Fing Internet Alert (@outagedetect) November 9, 2021
???????? Live map and analysis
???? https://t.co/gaDruAUTFL#comcastcares #Comcastdown #Comcastoutage #nointernet #EarlyMorning pic.twitter.com/PaUe8USeuD