Call Kurtis: Help me return this recliner
SACRAMENTO — A Sacramento viewer says Macy's sent her furniture in the wrong color and she's tried for more than a month to send it back. When she couldn't get a replacement, it was time to call Kurtis.
Looking to retire next year, Cris Moore treated herself to a new, $700 recliner from Macy's.
"After sixteen years of state service, I want a recliner in my room," she said.
But the chair arrived in a beige, and she ordered heather gray.
"It was that ugly, yellowish color," she said.
But the box it arrived in was damaged, and even though Macy's gave her a shipping number to send it back, she says UPS wouldn't take it unless it was in a box.
"I don't want to get stuck with something that I didn't even want," Moore said.
We reached out to Macy's, which apologized, saying the item shipped directly from a vendor. They told her she could donate the chair and issued her a full refund.
"I was really just trying to treat myself," Moore said. "I'm looking at retiring next year."
If you are delivered a big ticket item, do a full inspection because often if you sign for it, you are acknowledging you got what you ordered and that it was in perfect condition.