MTA rolling out new features for Access-a-Ride customers
NEW YORK -- The MTA is investing in technology to make improvements for its Access-a-Ride customers.
The agency says it has rolled out new features to book and track trips seamlessly on the My MTA website and app.
"The improvements to the My [Access-A-Ride] app which will bring much more streamlined and user-friendly customer experience, giving customers a good alternative to booking a trip other than a phone call," MTA Chief Accessibility Officer Quemuel Arroyo said.
The MTA says the changes were in response to customer feedback looking for better online and app-based service.
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