As Hurricane Milton hits Florida, how New Yorkers can help loved ones in harm's way

Direct Relief CEO shares how the non-profit will help Floridians impacted by Hurricane Milton

NEW YORK -- Hurricane Milton made landfall in Florida with catastrophic winds, storm surge and flash flooding. 

Evacuation orders were in place for more than a dozen counties along the state's central west coast, where this was expected to be a historic and destructive storm.

Several airports suspended operations, and Disney World and other businesses also closed.

Meanwhile, countless people in the Tri-State Area worried about their loved ones either in or fleeing the storm's path. 

New York Gov. Kathy Hochul said 65 members of the state's National Guard were deployed to help with the response. 

"As hurricanes wreak devastation along much of the Southeastern United States, we are stepping up to support response efforts for those in need," the governor said in a statement Wednesday. "I am deploying the New York National Guard to protect Floridians in the path of Hurricane Milton - offering resources, assistance and standing united with our neighbors in this time of crisis."

Within 24 hours of the call, a team from the 106th Rescue Wing deployed Wednesday. The New York Air National Guard unit specializes in combat search and rescue. 

"Our primary mission here is readiness," Deputy Commander Sean Garell said. "They're trained on advanced trauma care, medicine, swift water and flood-type rescue, boats, jumping out of aircraft, vehicles."

New York City Mayor Eric Adams announced the Mayor's Fund to Advance New York City is also supporting those impacted by Hurricanes Helene and Milton in the Caribbean, Mexico and southeastern United States. Donations can be made to on-the-ground organizations via the Mayor's Fund website.

CBS is working with the American Red Cross to support relief efforts for people affected by Hurricanes Milton and Helene. Donate at redcross.org/cbs or call 1-800-RED CROSS, or text HURRICANES to 90999 to donate. Full terms at redcross.org/m.  

Americares to assist lower-income communities

The nonprofit Americares is preparing hundreds of pounds of relief to send to the hardest hit areas. Pallets were being packed at its warehouse in Stamford, Connecticut, ahead of Milton's arrival on Florida's central west coast.

"We've been tracking Hurricane Milton since it first started to form in the Gulf (of Mexico) and knew almost immediately. From its first reports, it was going to be major for Florida," said Mariel Fonteyn, director of U.S. emergency response.

With that in mind, Americares put together shipments that will serve lower-income communities and people uninsured, focusing on hygiene kits and medicine.

"Americares is specifically working with our clinics that we've worked with, unfortunately, quite a lot in the last few years because of the storms and they've already started reaching out," Fonteyn said.

Americares staff members say they're working with 110 partner clinics across Florida, with the first shipment heading to Clearwater. Once the path of the hurricane is clear, Americares plans on sending a 500-pound shipment filled with different types of medical supplies.

"We want to help make sure the survivors have access to their healthcare so as they are starting the process of recovery often yet again, their health is protected," Fonteyn said.

Americares staff is still working around the clock to provide care for people reeling from the deadly Hurricane Helene, which rattled parts of Florida two weeks ago. Because of that, they're working with clinics to ensure the physical well-being and mental health of survivors.

"Hurricane Helene and now Hurricane Milton right behind it are devastating communities and devastating to the mental health of the survivors in ways they're also not expecting," Fonteyn said.

How to help donate or volunteer

When disaster strikes, people often turn to the Red CrossSalvation Army or United Way to send money and supplies or even volunteer. 

The National Voluntary Organizations Active in Disaster, NVOAD, also vets dozens of organizations on its online registry here.

NVOAD says cash donations are best, and urges against sending unsolicited donations. 

"In the early stages of the response phase, most organizations are unable to accommodate any material goods. Unsolicited donations create a challenge of storage and sorting when focus is needed on response and recovery," its website reads. 

The group also says volunteers should wait until it is safe to travel, and for the needs on the ground to be identified. 

"Be patient. Recovery lasts a lot longer than the media attention," the website says. "There will be volunteer needs for many months, often years, after the disaster -- especially when the community enters the long-term recovery period."

How to contact loved ones

In some cases, the Red Cross offers reunification services to help track down missing loved ones. 

For other cases that don't qualify for those services, the organization recommends the following tips:

  • Try calling during off-peak hours for the best chance of getting through
  • Send a text message, which may go through even when calls don't
  • Try sending an email
  • Send a letter in case their mail is being forwarded to a new location
  • Check their social media pages to see if they posted about their status
  • Call people they know or places they frequent, like neighbors, employers, schools, places of worship, or senior centers

If you have been impacted by the storm, visit FEMA's website for more emergency relief efforts. FEMA also has tips on how to save family treasures, like books, photographs and documents.

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