United Airlines plans to board passengers with window seats in economy class first
United Airlines says that it will start boarding passengers with window seats in economy class first starting next week, a move expected to speed up boarding times for flights.
The airline said in an internal memo that it will implement the plan on October 26. Known as WILMA, which is meant to stand for window, middle and aisle, the plan was tested at four domestic locations and one hub. United said that it's shown to save up to two minutes of boarding time.
The change will begin with passengers in boarding Group 4. Those with window seats will board first, followed by those with middle seats and then those with aisle seats. United said that multiple customers on the same economy reservation, such as families, will be allowed to board their flight together.
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The plan will be implemented on domestic flights and some international flights.
Individuals in first class and business class will see no change in their boarding process. There's also no change for the pre-boarding group that includes travelers with disabilities, unaccompanied minors, active-duty military and families traveling with children that are 2 years old or younger.
On Tuesday, United reported that it earned $1.14 billion in the vacation-heavy third quarter, but the airline forecast weaker profit the rest of the year due to surging jet fuel prices and the suspension of flights to Tel Aviv during the Israel-Hamas war.
United said its fourth-quarter adjusted profit would be between $1.50 and $1.80 per share, short of Wall Street's expectations for $2.09 per share.
The high end of the United forecast assumes that the airline will resume Tel Aviv flights next month, while the low end assumes no more flights this year. United and many other airlines halted the flights shortly after Hamas militants attacked Israel on October 7.
Shares of United Airlines Holdings Inc. fell more than 7% in morning trading Wednesday.
Bigger issues than boarding time
While passengers may appreciate a faster, more efficient boarding process, the bulk of air traveler complaints to the Department of Transportation over the past decade have revolved around flight cancellations and delays — and the situation is only getting worse, according to a recent analysis by the U.S. Public Interest Group.
Transportation Secretary Pete Buttigieg this summer said his office is actively investigating the scheduling practices of several airlines for what a spokesperson described as "unrealistic."
Adding to the problem is a shortage throughout the aviation industry of roughly 32,000 commercial pilots, mechanics and air traffic controllers, a CBS News analysis of data from the FAA, U.S. Department of Transportation and U.S. Department of Labor, shows.