Disney+ users report errors on first day of the streaming service
Disney+ just launched Tuesday in the U.S., but some users have already run into problems with the streaming service.
Early subscribers took to social media Tuesday to report that they are having trouble connecting to the platform, or are having trouble watching a specific program, like the buzzed-about Star Wars series "The Mandalorian." One common error message depicts video game characters Ralph and Vanellope von Schweetz from "Wreck-it Ralph."
Nearly 8,400 complaints were logged at one point in the early hours of the service, according to Downdetector, which monitors website outages.
The customer help handle for Disney+ on Twitter responded to the issue Tuesday and attributed the error messages to high traffic on the platform. "The consumer demand for Disney+ has exceeded our high expectations," the tweet read. "We are working to quickly resolve the current user issue."
The consumer demand for Disney+ has exceeded our high expectations. We are working to quickly resolve the current user issue. We appreciate your patience.
— Disney+ Help (@DisneyPlusHelp) November 12, 2019
Subscribers took to Twitter to communicate their irritation with the service, or to just comment humorously on the slow server issues. One user wrote, "As bad as your morning is going, at least you're not on the tech support team of @disneyplus right now." Another responded: "A live look at @disneyplus server room" with a gif depicting an office worker continuing to type on his keyboard while a fire burns by his desk.
As bad as your morning is going, at least you’re not on the tech support team of @disneyplus right now pic.twitter.com/7AbYlFNtSM
— RedditCFB (@RedditCFB) November 12, 2019
A live look at @disneyplus server room. #DisneyPlus pic.twitter.com/kfeKnXyE4S
— Kevin Ratzel (@KevinRatzel) November 12, 2019
Some subscribers communicated their disappointment waiting to stream their favorite childhood programs, or one of the service's original programs, only to find the error message.
With #DisneyPlus, you too can stream all your favorite Disney titles, like “Content Not Available Right Now”, “Unable to Connect”, & “Please Try Again Later”
— May Key Laff (@maykeylaff) November 12, 2019
Me after being excited to spend my day off watching Disney Plus, only to wake up to connection errors 😐#DisneyPlus pic.twitter.com/a4U8MOi3jR
— DaxMichael (@DaxMichael685) November 12, 2019
To those experiencing issues connecting to #DisneyPlus, you can try troubleshooting the problem by following these two steps: put some pants on and go outside. It's noon on a Tuesday.
— Josh Gates (@joshuagates) November 12, 2019
At $6.99 per month, Disney+ launched with 10 original movies, specials and series. It's also expected to release more than 45 original programs within a year of its launch. The streaming service has a live-action Star Wars series called "The Mandalorian," which is written by the actor and director Jon Favreau and follows a lone gunfighter after the fall of the Empire.
Other shows include a live-action retelling of "Lady and the Tramp," a holiday comedy starring Anna Kendrick and Bill Hader in "Noelle," and the scripted series "High School Musical: The Musical: The Series."