Airbnb has plan to fix pesky cleaning fees
Pretty much everyone hates Airbnb cleaning fees — those pesky charges tacked on to your vacation rental bill that supposedly cover the costs to get the place ready for the next visitors. Travelers don't like the expense — and hosts don't like charging them, either.
Dennis Shirshikov, an Airbnb host who owns a rental property in upstate New York, says cleaning fees are the most common complaint he gets from customers.
"We are strongly considering cutting them off," he said.
And Shirshikov might get his way. Airbnb is set to roll out big changes that won't end cleaning fees but could make them more transparent for customers and incentivize hosts to reduce or forgo them altogether.
Formerly hidden cleaning fees and service fees the platform charges will now be displayed in search, company CEO Brian Chesky said earlier this month.
What Airbnb cleaning fees are and what they cost
Airbnb cleaning fees are a one-time charge pocketed by hosts to cover costs such as doing laundry or scrubbing toilets between guest stays. They're separate from the base price and are in addition to service fees or charges for optional add-ons.
A June 2022 NerdWallet analysis of 1,000 U.S. Airbnb reservations with check-in dates in 2022 or 2023 found that the median cleaning fee per listing for a one-night stay was $75.
But cleaning fees vary widely. An Airbnb spokesperson told NerdWallet that cleaning fees are on average less than 10% of the total reservation cost at properties that charge them. Meanwhile, NerdWallet's analysis found that cleaning fees amounted to about 25% of the total price paid. In fact, almost 40% of listings had cleaning fees from 20% to 29.9% of list price.
And on a few listings, cleaning fees were higher than the nightly rate.
Why Airbnb cleaning fees are so irritating, and how the company plans to fix them
Besides the cost, Airbnb cleaning fees can feel especially brutal simply given their presentation. Airbnb's search page displays the nightly rate on most interfaces in big, bold lettering, masking the total price. So the total price, presented in lightly colored lettering, can be easy to overlook.
To add to the confusion, nightly rates often don't correlate with the total price you'll pay for a booking. One listing for a $40 nightly rate could total $90 because of a $40 cleaning fee and $10 service fee. Another listing with a $60 nightly rate could turn out cheaper — $73 total — if it has a $13 service fee and no cleaning fee. A traveler with a $50 budget might be seduced by the $40 listing, only to owe more than if they had booked the $60 listing.
But that's set to change in December when Airbnb plans to roll out a toggle so travelers can opt for search results to display total price, including all fees. Users who don't toggle the total price display will still see nightly rates only.
As part of the company's overhaul of its booking system, Airbnb also changed its search algorithm to allow travelers to sort bookings by total price, rather than a "nightly price" that often hid additional fees. The new fee transparency may sway hosts to lower or remove cleaning fees.
What if there were no cleaning fees?
A minority of listings don't charge cleaning fees. Airbnb says 45% of listings worldwide don't charge those fees. Yet only 15% of the available listings in NerdWallet's analysis didn't have a cleaning fee. The disparity is partly because NerdWallet looked at only U.S. listings, while Airbnb's number is based on listings worldwide, where the fees are less common.
Shirshikov says he'd prefer to list a final price that includes the cleaning fee for two reasons. First, he suspects guest satisfaction would increase, and second, he thinks guests would leave the place cleaner.
Airbnb has warned hosts that cleaning fees can backfire by creating unrealistic expectations of how much guests will offer to help at checkout.
"With a higher (cleaning) fee, guests may expect to just walk away from your space at checkout as they would a hotel room," according to a memo posted to Airbnb's website before the cleaning changes kicked in.
That's exactly what Shirshikov has experienced.
"If they pay a cleaning fee, they sometimes leave the place looking like it's been lived in and uncleaned for months," he said, adding that he has returned to find food all over the floor and drinks spilled on the beds.
If everyone hates cleaning fees, why still charge them?
For hosts who clean the rentals themselves, the money might cover the cost of cleaning supplies. Often, that money is simply passed on to professional housekeeping services who handle the cleaning.
Sébastien Long, the founder and CEO of Texas-based short-term rental company Lodgeur, says he believes the average cleaning fee of $75 is quite low.
Considering staff wages, supplies and replacement items, Long says he estimates it costs roughly $22 to turn over a hotel room. If Airbnb hosts outsource the work, Long estimates, it could cost $175 to clean a two-bedroom apartment, including $100 for the cleaning company, $50 for laundry services and $25 for supplies, such as coffee or mini toiletry bottles.
The cleaning costs for Airbnb hosts are often higher than those for hotels because they likely can't take advantage of economies of scale. For example, hotels have commercial-size laundry machines. Plus, listings are typically spread out geographically, so there's the inefficiency of traveling miles between properties. And short-term rentals typically are much larger and have more space to clean (such as kitchens) than hotel rooms.
"Unreasonable" cleaning fees
But other hosts use the fees simply as a way to squeeze more money out of travelers, clearly overcharging for cleaning fees, which is a practice Airbnb warns against.
"Aim to use the cleaning fee to cover the expense of cleaning – not to make additional money," according to a 2021 memo from Airbnb to hosts.
As part of its overhaul, Airbnb is cracking down on how much work hosts can request of their guests when they check out. "Unreasonable" cleaning demands, like asking guests to strip the bed, do laundry or vacuum, are no longer allowed, Chesky said.
Along with more transparent cleaning fees, Airbnb said it also plans to require hosts to post the cleaning requirements on the listing before guests book. Guests will also be able to leave feedback on the checkout process.
For now, though, Shirshikov says he's sticking with charging cleaning fees because he's uncertain whether users will turn on the toggle.
"I'd want to see how many people actively turn on the full price display," he says. "Unless guests use it, it won't mean much for how we do pricing."
This article was provided to The Associated Press by the personal finance website NerdWallet. Sally French is a writer at NerdWallet.