StubHub Will Pay $1.87M In Refunds In Minnesota After Settlement With AG's Office

MINNEAPOLIS (WCCO) -- Ticketing website StubHub will pay nearly $2 million to 5,500 customers with ties to Minnesota after a settlement stemming from the company's refusal to give refunds for events canceled due to the pandemic.

Attorney General Keith Ellison's office announced the $1.87 million settlement Thursday, which was part of an investigation involving nine other states.

According to Ellison's office, StubHub's "FanProtect Guarantee" offered full refunds for canceled events, but when COVID-19 hit, the company stopped honoring that guarantee, instead offering customers account credits worth 120% of their purchases.

"The COVID-19 pandemic is not an excuse to withhold refunds," Ellison said in a release. "This settlement ensures that StubHub will honor its refund policies both now and in the future.:

The $1.87 million will go to customers who live in Minnesota or bought tickets to events in the state.

StubHub also agreed to not change its refund policies for purchased tickets unless a customer consents, and to "promptly process refund requests," the attorney general's office said.

Customers who believe they deserve a refund can contact StubHub at 866-788-2482 or Ellison's office at 651-296-3353 or 800-657-3787.